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  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GTBMR-WJC44-72MQ6
    Windows Product Key Hash: 3QGi9jggMmrRPg0vNukhovWRQn8=
    Windows Product ID: 76487-OEM-2261442-15490
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {38912360-49EC-4919-A625-5FE83E76A8C5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 101 Not Activated
    Microsoft Office Visio Standard 2003 - 100 Genuine
    Microsoft Office Access Runtime (English) 2007 - 121
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_3E121E02-409-80004005_3E121E02-300-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{38912360-49EC-4919-A625-5FE83E76A8C5}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-72MQ6</PKey><PID>76487-OEM-2261442-15490</PID><PIDType>3</PIDType><SID>S-1-5-21-507921405-1343024091-725345543</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex GX520               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20051013000000.000000+000</Date></BIOS><HWID>EB6D327F0184E05C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57348</Pid><PidType>14</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>433ABAFD8C9AF18</Val><Hash>uAH1MN+MRg001i2aprlLwmlcT7Q=</Hash><Pid>70145-OEM-5790815-72301</Pid><PidType>6</PidType></Product><Product GUID="{91530409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Standard 2003</Name><Ver>11</Ver><Val>644F49E7EBA35F3</Val><Hash>nLv5WxPW0p5M7B9wYG5tFZm4dt4=</Hash><Pid>72090-761-4919363-55817</Pid><PidType>1</PidType></Product><Product GUID="{90120000-001C-0409-0000-0000000FF1CE}"><LegitResult>121</LegitResult><Name>Microsoft Office Access Runtime (English) 2007</Name><Ver>12</Ver><Val>A6DF1BF2503CD6C</Val><Hash>dTTDvXHN4cR0t+IYAOhhFudJX58=</Hash><Pid>00000-694-0010114-62823</Pid><PidType>2</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/><App Id="53" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1AB70:Dell Inc|1AB70:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Friday, July 30, 2010 5:40 PM

Answers

  • Hello jlipman

    You have four Office Products Installed

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 101 Not Activated
    Microsoft Office Visio Standard 2003 - 100 Genuine
    Microsoft Office Access Runtime (English) 2007 - downloadable addon

    One of the Microsoft Office Professional Edition 2003 is not Activated so I can't tell what it's Genuine status is, the other  Microsoft Office Professional Edition 2003 is Non-Genuine.  It was installed using a Blocked Volume Licensce Key (VLK). VLK software is not to be sold to consumers, but are designed for large organizations that need 10s 100s or 1000s of Office installs.  In this case the VLK is the one Microsoft licened to itself for use by it's own employees.  The Key leaked to the internet some time ago and Microsoft has since blocked it from further use.

      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any validation protected content or by installing the Office Notifier. It turns out that Microsoft recently released the Office Notifier thru Windows Update and it is what is notifying you that the Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software.
     
     In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
     
     In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
     
     In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,


    Darin MS
    Friday, July 30, 2010 7:08 PM

All replies

  • Hello jlipman

    You have four Office Products Installed

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 101 Not Activated
    Microsoft Office Visio Standard 2003 - 100 Genuine
    Microsoft Office Access Runtime (English) 2007 - downloadable addon

    One of the Microsoft Office Professional Edition 2003 is not Activated so I can't tell what it's Genuine status is, the other  Microsoft Office Professional Edition 2003 is Non-Genuine.  It was installed using a Blocked Volume Licensce Key (VLK). VLK software is not to be sold to consumers, but are designed for large organizations that need 10s 100s or 1000s of Office installs.  In this case the VLK is the one Microsoft licened to itself for use by it's own employees.  The Key leaked to the internet some time ago and Microsoft has since blocked it from further use.

      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any validation protected content or by installing the Office Notifier. It turns out that Microsoft recently released the Office Notifier thru Windows Update and it is what is notifying you that the Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software.
     
     In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
     
     In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
     
     In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,


    Darin MS
    Friday, July 30, 2010 7:08 PM
  • Hello jlipman,

    Just to add a little more to what Darin posted, your not-yet-activated second installation of Office Professional 2003 is showing as an OEM licensed installation.  Here in the forums we rarely if ever run across an OEM license installation of Office Professional 2003 that turns out to be counterfeit, so I think the chances are good that this installation will turn out to be Genuine.

    The wrinkle is that to get genuine you have to uninstall the nongenuine Volume Licensing installation of Office Professional 2003.  As far as I know, there is no way to look at the two listings for Office Professional 2003 in your Add or Remove Programs list of programs and know which of those two is the one that's nongenuine.  And even if you did pick the right one the first time, it's likely that the license file left over from the nongenuine Office would still interfere with the Office Genuine Advantage check.

    So IMO here's your best course of action:

    Use the appropriate MS FixIt in this MS KB article to uninstall both installations of Office Professional 2003, while (hopefully) not disturbing Visio or Acess Runtime:  http://support.microsoft.com/kb/290301

    Then restart twice.

    Then use your genuine Microsoft hologrammed OEM Office discs to install Office Professional 2003.  The OEM discs have "For distribution with a new PC only" imprinted in the hologram in the upper left quandrant, and the product key for the OEM discs will be printed on the Office OEM Certificate of Authenticity that is affixed to the paperboard disc sleeves.  After installation restart and then activate and validate normally.

    Post back to let us know how you did :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, July 31, 2010 2:09 PM