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Microsoft Hyperlapse Pro - hangs on opening files RRS feed

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    Hi there,

    I'm using desktop version of MS Hyperlapse, Win7, 8gb ram

    After choosing Create New Project and choosing a video, apllication freezes on the 'Import' step. There is 'Opening video' bar in the middle of the window which doesn't move. I am trying to open small 5-minutes 250mb 1920x1080 videos in MOV format. Also tried to downsample to 720p and convert to mp4 - doesn't help. In the task manager i see that memory usage jumps up and down, (for some videos only up) and CPU usage is also jumps around a little bit, but nothing happens for like 30 minutes already. Application's window's buttons don't respond as well.

    Friday, May 15, 2015 4:09 PM

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    Here are two things to check:

    1. Have you ever run Windows Media Player (WMP) on your system before?  Hyperlapse Pro uses components from WMP, and you need to run WMP at least once and accept the license agreement.
    2. Are you running over Remote Desktop Connection?  If so, check out the "Known Issues" sticky at the top of the forum for instructions on how to make video preview work over remote desktop.
    Friday, May 15, 2015 5:46 PM