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KB905474 produces error RRS feed

  • Question

  • Hi.

     

    Since weeks I am not able to install KB905474 onto my Windows XP SP2 machine.

    Here the report:

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-6943M-PW4CT-BQK29
    Windows Product Key Hash: 9+T8InBvkamFZccbDmSoGhryrpI=
    Windows Product ID: 55376-010-2294317-22078
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {0215CF88-40D3-435B-B9B1-3D3D90A96ED6}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-470-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: D:\FIREFOX\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0215CF88-40D3-435B-B9B1-3D3D90A96ED6}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BQK29</PKey><PID>55376-010-2294317-22078</PID><PIDType>5</PIDType><SID>S-1-5-21-583907252-1958367476-839522115</SID><SYSTEM><Manufacturer>K8N62</Manufacturer><Model>K8NF4G-SATA2</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.70</Version><SMBIOSVersion major="2" minor="3"/><Date>20060315000000.000000+000</Date></BIOS><HWID>B91039770184C05C</HWID><UserLCID>0407</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Westeuropäische Normalzeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

     

    The installation program stops at the point where it checks for necessary space.

     

    Any hints?

    Thanks in advance

     

    Bye Marc

    Tuesday, March 25, 2008 8:55 PM

Answers

All replies

  • Hello Marc,

     

          Thank you for visiting the Microsoft Genuine Advantage Forum. Sounds like your problems are Windows Updates (WU) related and not Windows Genuine Advantage (WGA). If so this would be out of the scope for WGA. First let’s see exactly what is happening. I noticed your using Fire Fox as your browser. Please use Internet Explorer and attempt to validate Windows.  Please visit http://www.microsoft.com/genuine and click on the "Validate Windows" button located in the upper right hand corner of the webpage. Follow the instructions provided after you click on this button. Next restart your computer once you have completed the Windows Validation process.  Now please try updating Windows. Was the updating process successful or did you receive any error codes or messaging reflecting Windows Update problems? 

     

    Next please run the Microsoft Genuine Advantage (MGA) Diagnostic Tool and paste your results back here in the forum. This will help us analyze what you’re experiencing so we may either provide you with a resolution, give you Knowledge Base (KB) articles for help, or direct you to another forum specializing with WU for assistance.  Please run the Microsoft Genuine Advantage (MGA) Tool by follow the directions below: 

     Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

     

    Thank you,

     

    Stephen Holm

     

    Sunday, March 30, 2008 1:21 AM
  • Marc,

     

    Should the previous suggestion not work please follow the guidance below.  Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing. You may also consider self help options detailed below.  Please visit the Discussions in Windows Update Forum located here: 

     

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US  and post what exactly is causing the problem? This forum specializes with WU problems.

     

    1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here:   http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp .  

     

      Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:  

     

    1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

     

    2.       http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

      

    3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:  http://support.microsoft.com/kb/943144

     

    4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

     

    5.      Windows Update Center:  http://support.microsoft.com/ph/6527

     

    Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit the Forum again.  

     

     

    Take Care,

    Forum Volunteer

     

    Sunday, March 30, 2008 1:25 AM