Answered by:
Vista will not re-activate after virus removal

Question
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After removing a virus from my system, Windows will not activate. It says my key is already in use.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-C32GV-CCQYK-Y3B87
Windows Product Key Hash: XmCCUUulHnir0DtMArqXhfzgYkY=
Windows Product ID: 89587-OEM-7347653-43749
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6002.2.00010100.2.0.001
ID: {77408DF0-42FF-4393-9FD7-DA56BB9191D1}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000009
Build lab: 6002.vistasp2_gdr.120824-0336
TTS Error: M:20121228000733395-
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{77408DF0-42FF-4393-9FD7-DA56BB9191D1}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Y3B87</PKey><PID>89587-OEM-7347653-43749</PID><PIDType>3</PIDType><SID>S-1-5-21-420672112-895151231-3183668431</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EX58-UD5</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="4"/><Date>20081222000000.000000+000</Date></BIOS><HWID>F0333507018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x800700EA
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, Ultimate edition
Description: Windows Operating System - Vista, OEM_COA_NSLP channel
Activation ID: 33a7e8d3-e2ab-413b-96a6-27c83b21c695
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89587-00146-476-543749-02-3081-6002.0000-3632012
Installation ID: 017575419563060170480801400431987570481766436061607984
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: Y3B87
License Status: Unlicensed
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: QgAAAAIABAABAAEAAwACAAAABQABAAEAonbOmcIW5wMMNeS/hDRGvGicovGN78KP8vRCffKuXPdWJ4wlrFZg+OqC
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
EUDS GBT
SSDT INTEL PPM RCM
Thursday, December 27, 2012 2:27 PM
Answers
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I ended up doing a full reinstall of Windows using my original DVD. I was then able to activate Windows using the automated phone system (the online activation still didn't work)
Thanks for your help.
- Marked as answer by BobsGuns Wednesday, January 9, 2013 1:36 PM
Wednesday, January 9, 2013 1:36 PM
All replies
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It looks like you may have a Licensing Store problem - but you will probably need telephone activation anyhow....
Recreate the Licensing Store with the correct data.
1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.
You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone).
Once complete, run another MGADiag report and post back with the results.
telephone activation (operator calls)
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Noel D PatonModerator Saturday, December 29, 2012 11:35 AM
- Unproposed as answer by BobsGuns Friday, January 4, 2013 1:28 PM
Friday, December 28, 2012 9:17 AMModerator -
I had already tried the steps you outlined above prior to posting my query based on the responses on other threads in this forum.
I called the windows activation number and waited to be put through to an operator. Eventually I was put through to a support technician. I spent over an hour on the phone to the technician, which included allowing him remote access to my pc. In this time, the technician tried several things including the steps mentioned above, none of which seemed to work. Eventually he started an uninstallation of the service pack on my pc and instructed me that once it was done, I should reinstall windows using the upgrade option and left it with me. The reasoning behind this was that it would allow me to reinstall windows without loosing all of my files and settings etc.
After waiting for close to an hour for the service pack to uninstall, windows informed me that the uninstallation had failed and reverted the changes.
As it stands, my pc will still not activate and it is in fact working less than it was before as I can now no longer access the control panel or the computer properties screen (I think this has something to do with a problem with the licensing service?)
It looks like at this stage, my only option is to do a complete reinstall of windows
Friday, January 4, 2013 1:54 PM -
You can try a repair install with an updated disk (which is what he should have done in the first place.)
Download the SP1
Refresh for your language and edition from the links on these pages...Heidoc -Microsoft DR Download links
The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get :)
Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.
Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image'
option from your app - or you'll end up with a useless coaster :)Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start
the repair from there - you must start the repair from within a normal Windows boot.Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html
- and they should help you get through it (it's not as difficult as it looks!)
Always ask questions first if you're unsure - either here, or in sevenforums.
Good luck with it!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Noel D PatonModerator Saturday, January 5, 2013 10:41 AM
Friday, January 4, 2013 5:43 PMModerator -
I ended up doing a full reinstall of Windows using my original DVD. I was then able to activate Windows using the automated phone system (the online activation still didn't work)
Thanks for your help.
- Marked as answer by BobsGuns Wednesday, January 9, 2013 1:36 PM
Wednesday, January 9, 2013 1:36 PM -
You're welcome - thanks for coming back to let us know the outcome.
(I see I posted my usual instructions for a Win7 repair, rather than the more complex and less likely to succeed ones for Vista - I think you made the right choice!)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Wednesday, January 9, 2013 1:45 PMModerator