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Asus EEE PC - Windows 7 Starter suddenly not genuine anymore? RRS feed

  • Question

  • Asus EEE PC - Windows 7 Starter suddenly not genuine?


    I'm using an Asus EEE PC (model 1015PX), running the original pre-installed Windows 7 Starter. About a week ago, during a Windows update, I received the message that my system was not genuine. The only change prior to the Windows update, was installing Norton 360. My other laptop (a Dell XPS running Windows 7 Home Premium) basically has the same software installed, including 360, but doesn't have any "not genuine" trouble.

    Here's the report from the MGA tool from the Asus EEE PC with the allegedly non genuine Win 7 Starter:


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-CHCCT-QFJ9F-Q9BGY
    Windows Product Key Hash: Df3aDgqbTJHgWOGgw42N5qU1HlI=
    Windows Product ID: 00342-OEM-9550916-15471
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.011
    ID: {0519010C-C4EA-4773-9407-79D1E5B7961E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Starter
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0519010C-C4EA-4773-9407-79D1E5B7961E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Q9BGY</PKey><PID>00342-OEM-9550916-15471</PID><PIDType>8</PIDType><SID>S-1-5-21-691184073-2396578819-3090196171</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>1015PE</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1401   </Version><SMBIOSVersion major="2" minor="6"/><Date>20110830000000.000000+000</Date></BIOS><HWID>020D0700010000E4</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\windows\system32\slmgr.vbs(1333, 5) (null): De gegevens zijn ongeldig.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:8:2014 01:55
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            A_M_I_        OEMAPIC
      FACP            A_M_I_        OEMFACP
      HPET            A_M_I_        OEMHPET
      MCFG            A_M_I_        OEMMCFG
      ECDT            A_M_I_        OEMECDT
      OEMB            A_M_I_        AMI_OEM
      GSCI            A_M_I_        GMCHSCI
      SSDT            PmRef        CpuPm4


    Rebooting after running the MGA tool did not solve the problem. Activating Windows with the product key on the label underneath the machine (as in the third line of the Validation Data) returns error code 0x8007000D. I'm new to this sort of issue, so your help would be very much appreciated.
    Thanks in advance!

    Saturday, February 8, 2014 2:47 AM

Answers

All replies

  • Licensing Data-->
    C:\windows\system32\slmgr.vbs(1333, 5) (null): De gegevens zijn ongeldig.

    HWID Data-->
    N/A, hr = 0x8007000d

    See if this helps
    http://support.microsoft.com/kb/2230957 (Fixit50485)

     also

    http://blogs.technet.com/b/fixit4me/archive/2009/03/31/error-code-2738-when-running-a-microsoft-fix-it-solution.aspx (Fixit 50181)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by HV_bean Saturday, February 8, 2014 4:38 PM
    Saturday, February 8, 2014 9:35 AM
    Moderator
  • Well, that was easy!

    Running the MicrosoftFixit50485 (found on http://support.microsoft.com/kb/2230957 ) did indeed fix things. After rebooting the "not genuine" error message is gone, and microsoft.com/genuine/validate/ tool reports the Windows version is genuine. The System info windows shows the Genuine Windows logo. So I guess everything's hunky dory again.

    Had searched a good bit without finding a real answer, thought it was gonna be pain, but this was a simpler solution than I´d expected.
    Thanks a million for your help!
    Saturday, February 8, 2014 4:38 PM
  • Great! - you're welcome.

    Good luck!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, February 8, 2014 9:41 PM
    Moderator