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Not Genuine when is Genuine RRS feed

  • Question

  • I bought a genuine copy of office home and student 2007. I have uninstalled a non genuine copy but still when I open word, excel and powerpoint it says that it is not genuine.

    Why is this?

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JV7F3-W7VMJ-2BM43
    Windows Product Key Hash: 5vVO8GvoedKjLhwo8R7ICegtEgY=
    Windows Product ID: 89572-OEM-7301136-83175
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {1BB304A4-9BA8-4FFD-99D9-2AF38B208C17}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 108
    Version: 1.7.105.35
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1BB304A4-9BA8-4FFD-99D9-2AF38B208C17}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2BM43</PKey><PID>89572-OEM-7301136-83175</PID><PIDType>3</PIDType><SID>S-1-5-21-3886170858-919023198-3616809772</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP45T-UD3LR</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="4"/><Date>20081017000000.000000+000</Date></BIOS><HWID>59313507018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>55291F7ECFC1F3A</Val><Hash>nHzlmOHo9kKuTYIM8MNMRO02P0Q=</Hash><Pid>81602-925-0886204-68509</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: bb4c2c10-dc0d-4ce6-8824-ee71ddb63c07
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-011-383175-02-3081-6001.0000-0792009
    Installation ID: 006594135181170103307244993174862300163633628132349696
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 2BM43
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: OAAAAAEABgABAAEAAQABAAAAAgABAAEA6GG4rbaHmLIMNeS/hDRGvOJfGJrmG/L0ZPOkeqxWTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      EUDS   GBT     
      SSDT   PmRef  CpuPm

     

    Monday, September 14, 2009 11:11 AM

Answers

All replies

  • Please visit the Microsoft Genuine Advantage – Diagnostic  Site and click on Start Diagnostics.  Afterward, restart your computer.
    Carey Frisch
    • Marked as answer by Darin Smith MS Monday, September 14, 2009 8:22 PM
    Monday, September 14, 2009 1:14 PM
  • Hi mwilliam,

      The Non-Genuine Notifier doesn't automaticly know that you changed out your Office for a Genuine copy.  The Notifier automaticly checks Office's Genuine status around every week so it is just displaying the Genuine status from the old Office.  To force Notifier to receck the Genuine status, either follow the steps Carey gave or click the "Learn More Online link in the Non-Genuine pop-up. 

    Thank you,
    Darin MS
    Monday, September 14, 2009 8:27 PM