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vista premium won't accept key (please help) RRS feed

  • Question

  • Hello I am trying to validate windows vista premium on my friends brand new lenovo laptop and it will not accept the sticker key. It was working fine until one day it gave this window to validate.


    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {B3E8CAD3-D5C7-42D2-A771-D038E16A1034}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B3E8CAD3-D5C7-42D2-A771-D038E16A1034}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-1274081271-3592179959-4251975744</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>INVALID   </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>06CN30WW</Version><SMBIOSVersion major="2" minor="4"/><Date>20080421000000.000000+000</Date></BIOS><HWID>CF303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>1B8AC521951FD86</Val><Hash>1xbt8s+qJxjMaBwXsf2sO/4CBf8=</Hash><Pid>89388-707-1745873-65578</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Help would be greatly appreciated thank you.


     
    Thursday, October 23, 2008 6:22 PM

Answers

  • Aqua5,

    Usually manufacturers install OEM-SLP versions of Windows Operating Systems. The product located on your Certificate of Authenticity (COA) is for OEM SLP and will not work for retail versions of Windows Vista.  Below is a brief description for OEM-SLP

    OEM-SLP: Computers built by large commercial manufacturers that come with Vista Pre-installed come with two (2) Product Keys; SLP and COA Key.  SLP stands for System Locked Pre-install. OEM manufacturer’s add an OEM identifier string to the system BIOS during manufacturing. Windows verifies this identifier during the boot process. In this way the end user will not be required to activate Windows. The OEM SLP Key is geared to work with the special instructions found on that Manufacturer’s computer hardware.  The Product Key is available on the COA sticker and not installed in the computer. For example all DELL OEM SLP Windows Vista systems use a single product key but the COA sticker on the machine contains the unique COA. The key located on the COA sticker should only be used in limited situations and requires telephone activation. Example should you require to reformate the computer the key from the COA sticker would be used. 

     
    PID format: XXXXX-OEM-XX119XX-XXXXX



        Currently I notice you have a retail version of Vista Home Premium installed and running. Below are a few questions:

    •  Did you purchase the Lenovo Laptop new, auction, local shop or where?
    •  Please provide the details of your Certificate of Authenticity (COA) sticker located below the laptop?  
      •     What Windows Version is indicated on the COA sticker?
    •  Do you have the original Recovery Software Disc that came with the system @ the time of purchase? 
    • Where did

    The product key currently used appears blocked. The last 15 digits according to your MGA Diagnostic report are XK376-TJ7T4-76PKF.  Please use your favorite search engine and see how many hits you receive. This key appears to have been used multiple times.  What I recommend is to contact Lenovo Technical Support by visiting http://www-307.ibm.com/pc/support/site.wss/homeLenovo.do  . If you lost the Recovery Software Media disc please inquire as how you can order or purchase the Recovery Media which was originally provided.


    Thank you,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, October 23, 2008 11:53 PM
    Thursday, October 23, 2008 11:52 PM

All replies

  • Aqua5,

    Usually manufacturers install OEM-SLP versions of Windows Operating Systems. The product located on your Certificate of Authenticity (COA) is for OEM SLP and will not work for retail versions of Windows Vista.  Below is a brief description for OEM-SLP

    OEM-SLP: Computers built by large commercial manufacturers that come with Vista Pre-installed come with two (2) Product Keys; SLP and COA Key.  SLP stands for System Locked Pre-install. OEM manufacturer’s add an OEM identifier string to the system BIOS during manufacturing. Windows verifies this identifier during the boot process. In this way the end user will not be required to activate Windows. The OEM SLP Key is geared to work with the special instructions found on that Manufacturer’s computer hardware.  The Product Key is available on the COA sticker and not installed in the computer. For example all DELL OEM SLP Windows Vista systems use a single product key but the COA sticker on the machine contains the unique COA. The key located on the COA sticker should only be used in limited situations and requires telephone activation. Example should you require to reformate the computer the key from the COA sticker would be used. 

     
    PID format: XXXXX-OEM-XX119XX-XXXXX



        Currently I notice you have a retail version of Vista Home Premium installed and running. Below are a few questions:

    •  Did you purchase the Lenovo Laptop new, auction, local shop or where?
    •  Please provide the details of your Certificate of Authenticity (COA) sticker located below the laptop?  
      •     What Windows Version is indicated on the COA sticker?
    •  Do you have the original Recovery Software Disc that came with the system @ the time of purchase? 
    • Where did

    The product key currently used appears blocked. The last 15 digits according to your MGA Diagnostic report are XK376-TJ7T4-76PKF.  Please use your favorite search engine and see how many hits you receive. This key appears to have been used multiple times.  What I recommend is to contact Lenovo Technical Support by visiting http://www-307.ibm.com/pc/support/site.wss/homeLenovo.do  . If you lost the Recovery Software Media disc please inquire as how you can order or purchase the Recovery Media which was originally provided.


    Thank you,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, October 23, 2008 11:53 PM
    Thursday, October 23, 2008 11:52 PM
  •  Thanks for the quick reply!

    My friend's laptop was purchased new from bestbuy.

    The COA sticker indicates windows vista home premium.

    So you are suggesting that if i reinstall vista using the COA sticker number on the back of the system, it should work?

    Friday, October 24, 2008 1:15 AM