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Account Paused RRS feed

  • Question

  • My account has been paused since the 1st of Jan 2007. The Order End Dates were 12/31/2006 - and I had changed the end dates to 12/31/2008 or No End Date well within Dec 2006.

    But, from the 1st of Jan 2007. I have not been receiving any hits since the Account has been paused.

    I have written to Contact Support and he says that I should contact my Account Executive to open a new account or whatever.

    I have written to the Account Executive about this twice - but I am yet to hear from them.

    Could you please tell me

    a) Why was the account paused even if the order end dates were extended?

    b) How can I contact the Account Executive to get prompt replies?

    Tuesday, January 9, 2007 1:25 AM

All replies

  • Hi NicheMarketer,

    I apologize for the issues you're experiencing with adCenter. Please send me your name, account #, support ticket #, and account exec name and I will try to help get this resolved for you. Please send this info to this email address: blogadcr [at] microsoft.com.

    Thanks!

    Carolyn
    adCenter Community Team

    Wednesday, January 10, 2007 6:53 PM
  • Carolyn,

    Thanks for your reply. I have sent the details to the ID.
    Thanks for your help.

    Regards
    NicheMarketer
    Thursday, January 11, 2007 3:11 AM