Sign in

Microsoft.com

Microsoft

Remove From My Forums

Instll the new version of OneCare from the website

Question
0

Sign in to vote

I tried to install the new version of OneCare from the website to accomodate my 64bit system, but the error message says to uninstall the old version first. I have uninstalled the old version and cannot find a trace of it anywhere; however, I keep getting the same error message.

Friday, March 14, 2008 7:05 PM

Answers

0

Sign in to vote

Try using the cleanup tool before installing One Care - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2

Friday, March 14, 2008 11:16 PM

Moderator

All replies

0

Sign in to vote

Try using the cleanup tool before installing One Care - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2

Friday, March 14, 2008 11:16 PM

Moderator
0

Sign in to vote

If the cleanup tool doesn't work (some of the utilities and tools don't work on Vista x64), please contact support for help:

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
-steve

Saturday, March 15, 2008 1:34 AM

Moderator