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Backup fails at 6% - The backup failed because of a problem with your Windows Home Server Connector software RRS feed

  • Question

  • Self built WHS has been backing up all my five pc's without problems for years, but during the past week the backup of one of the pc's has been failing constantly (both automatic/manual). It fails at around 6%, showing The backup failed because of a problem with your Windows Home Server Connector software. The System event log contains more details. as the status.

    Size of the event log entry is around 23 MB, having hundreds of lines like the one below:

    Shadow No.1:
    Volume ID: c3118055-a824-40c4-97a8-ba0a2a536ded
    File ID: 29720000390390310660370
    Could not open shadow with error 0xC0000043
    

    In the end there's a summary section:

    Drive D:\,          262017601536 bytes used, 216603213824 bytes left
    Total Space used by storage: 7479978987520 bytes
    Total Space left for storage: 856259657728 bytes
    Spaced used by backup:    10647788555032 bytes
    Spaced used by shares:    1046814742764 bytes
    
    Total Files:             37217
    Files in folders:           1466
    Files in shares:           35751
    Files encrypted:           0
    Files cannot open:          8
    Files opened by other programs:    8
    Missing shadow due to missing disk:  0
    Files with both shadows missing:   4
    Shadow ACL diff from Tombstone:    0
    Tombstone ACL doesn't match QSM:   0
    StartService failed with error: (1056)
    

    I've run chkdsk /r in boot drive c: and the drive d: as well, but chkdsk didn't report any problems, and the problem persisted. The pc has drives e: and f: as well, I've not chkdsk'd them. I've ran WHS Backup Database Repair. It didn't report any problems.

    Any idea what to do to get it corrected?

     

     

     

    Friday, July 30, 2010 10:04 AM

Answers

  • Wireless?
    If so, connect it to the WHS via the LAN-adapter.
    If not, are you sure the cable is correct (connected / unplug and plug in again)
    If more than one partition on the client PC :
    - does the fail occur when backing up a specific partition? (maybe one of the client partitions has problems.
    - "Configure backup" to de-select al but one partition

    Or re install the connector software.


    .
    .
    .
    .

    "ivideur" wrote in message news:e386ad96-9a6b-4542-b62d-e1820c514128@communitybridge.codeplex.com...

    Self built WHS has been backing up all my five pc's without problems for years, but during the past week the backup of one of the pc's has been failing constantly (both automatic/manual). It fails at around 6%, showing/The backup failed because of a problem with your Windows Home Server Connector software. The System event log contains more details./ as the status.
    Size of the event log entry is around 23 MB, having hundreds of lines like the one below:

    Shadow No.1:
    Volume ID: c3118055-a824-40c4-97a8-ba0a2a536ded
    File ID: 29720000390390310660370
    Could not open shadow with error 0xC0000043
    


    In the end there's a summary section:


    Drive D:\,          262017601536 bytes used, 216603213824 bytes left
    Total Space used by storage: 7479978987520 bytes
    Total Space left for storage: 856259657728 bytes
    Spaced used by backup:    10647788555032 bytes
    Spaced used by shares:    1046814742764 bytes
    
    Total Files:             37217
    Files in folders:           1466
    Files in shares:           35751
    Files encrypted:           0
    Files cannot open:          8
    Files opened by other programs:    8
    Missing shadow due to missing disk:  0
    Files with both shadows missing:   4
    Shadow ACL diff from Tombstone:    0
    Tombstone ACL doesn't match QSM:   0
    StartService failed with error: (1056)
    



    I've run chkdsk /r in boot drive c: and the drive d: as well, but chkdsk didn't report any problems, and the problem persisted. The pc has drives e: and f: as well, I've not chkdsk'd them. I've ran WHS Backup Database Repair. It didn't report any problems.
    Any idea what to do to get it corrected?







    Have a nice day!
    • Marked as answer by ivideur Friday, July 30, 2010 6:36 PM
    Friday, July 30, 2010 10:49 AM

All replies

  • Wireless?
    If so, connect it to the WHS via the LAN-adapter.
    If not, are you sure the cable is correct (connected / unplug and plug in again)
    If more than one partition on the client PC :
    - does the fail occur when backing up a specific partition? (maybe one of the client partitions has problems.
    - "Configure backup" to de-select al but one partition

    Or re install the connector software.


    .
    .
    .
    .

    "ivideur" wrote in message news:e386ad96-9a6b-4542-b62d-e1820c514128@communitybridge.codeplex.com...

    Self built WHS has been backing up all my five pc's without problems for years, but during the past week the backup of one of the pc's has been failing constantly (both automatic/manual). It fails at around 6%, showing/The backup failed because of a problem with your Windows Home Server Connector software. The System event log contains more details./ as the status.
    Size of the event log entry is around 23 MB, having hundreds of lines like the one below:

    Shadow No.1:
    Volume ID: c3118055-a824-40c4-97a8-ba0a2a536ded
    File ID: 29720000390390310660370
    Could not open shadow with error 0xC0000043
    


    In the end there's a summary section:


    Drive D:\,          262017601536 bytes used, 216603213824 bytes left
    Total Space used by storage: 7479978987520 bytes
    Total Space left for storage: 856259657728 bytes
    Spaced used by backup:    10647788555032 bytes
    Spaced used by shares:    1046814742764 bytes
    
    Total Files:             37217
    Files in folders:           1466
    Files in shares:           35751
    Files encrypted:           0
    Files cannot open:          8
    Files opened by other programs:    8
    Missing shadow due to missing disk:  0
    Files with both shadows missing:   4
    Shadow ACL diff from Tombstone:    0
    Tombstone ACL doesn't match QSM:   0
    StartService failed with error: (1056)
    



    I've run chkdsk /r in boot drive c: and the drive d: as well, but chkdsk didn't report any problems, and the problem persisted. The pc has drives e: and f: as well, I've not chkdsk'd them. I've ran WHS Backup Database Repair. It didn't report any problems.
    Any idea what to do to get it corrected?







    Have a nice day!
    • Marked as answer by ivideur Friday, July 30, 2010 6:36 PM
    Friday, July 30, 2010 10:49 AM
  • Check all the drives in your server for errors.
    I'm not on the WHS team, I just post a lot. :)
    Friday, July 30, 2010 12:24 PM
    Moderator
  • Wireless?
    If so, connect it to the WHS via the LAN-adapter.
    If not, are you sure the cable is correct (connected / unplug and plug in again)
    If more than one partition on the client PC :
    - does the fail occur when backing up a specific partition? (maybe one of the client partitions has problems.
    - "Configure backup" to de-select al but one partition

    Or re install the connector software.


    Have a nice day!

    The client backs up again! Reinstalling connector to the client solved the problem. I was close to try it before posting, but for some reason choosed not to do it. I wonder how the connector got corrupted, I haven't changed the configuration of the system (Windows 7 Pro 64-bit) for awhile. The connector doesn't seem to be able to check automatically that it's healthy, which is a pity. Of course the uninstall/install procedure is an easy and quick thing to do, once I got to it.

    Reconfiguring the backup to test the partitions one by one is a good trick to remember, while I didn't need it this time. I'll keep Ken's advice (about checking server drives) in mind, as well -- the pointed chkdsk procedure looks good to have.

    Friday, July 30, 2010 6:34 PM