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Lost all connectivity to WHS RRS feed

  • Question

  • I'm a happy 4+ year owner of a HP 470 WHS and have all of the sudden lost my ability to connect to the server from any of my PCs, both via the WHS Console and RDC. I also can no longer access the file shares from my PCs.
    I searched this Forum for similar topics and read dozens, but none of them matched my exact scenario. So here I am begging for help!

    HISTORY
    With McAfee ending their support of WHS, I attempted to uninstall McAfee SAS Virus/Spyware from my server, but instead accidentally enabled the McAfee SAS Firewall Protection on the server.
    As soon as this happened, I lost the ability to connect to the server both via Console and RDC and began receiving the following errors:

    When attempting to connect from a PC via Console, I get "This computer cannot connect to your home server. Check your network connection..."

    When attempting to connect via RDC, I get "This computer can't connect to the remote computer. Try connecting again. If the problem continues..."

    I figured it was simply due to the activation of the McAfee Firewall Protection that was preventing me to access the server, but I hand no way to get onto the server to remedy.
    So I purchased a VGA debug board that allows me to connect a monitor to my WHS so that I could troubleshoot this issue, and I was able to successfully untinstall all McAfee services/software from the server.
    After a reboot, I was still not able to access the WHS via Console nor RDC. So I reinstalled the WHS Connector software on a couple of my PCs, but that did not resolve the issue either.

    During this troubleshooting, I noticed two things while observing the WHS boot sequence:
    1) When the WHS booted up, it stopped at the standard Windows log in screen and I had to log in for the boot sequence to continue. Is this normal and I was just never seeing it since I did not have a monitor connected, but the server still functioned as designed without the login screen sequence being completed? Or is this part of the problem now?
    2) At the Windows login screen, I'm also getting the error "At least one service or driver failed during system startup. Use Even Viewer to examine the event log for details". The event log shows under Applications a failure to launch Firefly due to not being able to find the .exe file. After checking Add/Remove programs, it appears the Firefly app has been uninstalled. How do I reinstall this?

    So should my next step be to go through Server Reinstall? Or is there some Firewall, permissions, User acct or BIOS settings that I should be checking first??

    CURRENT STATUS
    WHS lights: Power=blue; Network=blue; Health=red (due to PC backups past due) 
    WHS icon on all PCs: shows connected but color is Red due to PC backups past due
    PCs: all running Windows XP SP3
    Wireless Router: Linksys E2000 (no changes made in over a year)

    Anxiously awaiting your help...

    Saturday, September 29, 2012 1:05 AM

All replies

  • Getting the login screen presented locally on the server is normal behavior of Windows Servers. (The server is already fully booted if this is presented, or loads some components not started yet up in background.

    Firefly is no core component of WHS, ony an Add-On. Disable the service in the Services console, if you don't need the functionality of that media server.

    After logging in to the server, open a command prompt and enter the command

    ipconfig /all

    Post the output here. Does the server have a working Internet connection? Can it ping the default gateway, and can the server be pinged from a client by name/by IP address?

    Eventually the Windows Firewall has been reset to default settings, eliminating the connectivity for WHS related components. Check, if the WHS firewall still matches the settings listed here.

    Best greetings from Germany
    Olaf

    Wednesday, October 3, 2012 6:10 PM
    Moderator