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MS Office Validation fails RRS feed

  • Question

  • Stephen,

     

    I have follow your suggestions for resolving problems when the system thinks MS Office isn't genuine.  We bought ours from Dell and have been using it for 3 yrs but when I try to get SP 3 it thinks it hasn't been activated.  I got as far as using the MGA Diagnostic tool and have copied the Office tab (see below).  Does this shed any light on the issue?

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-V2PC4-CYGR3-CX3DY
    Windows Product Key Hash: yvxUgo3uwzvFyjD1DEknv+IUkSs=
    Windows Product ID: 55274-OEM-2243091-44608
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {6E74CA26-5534-4B46-9907-13B0AC798D10}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_3E121E02-532-80004005_3E121E02-288-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-523-80004005_3E121E02-288-80004005

    Browser Data-->
    Proxy settings: http://CA-CDF-FILES:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin
    File Mismatch: C:\WINDOWS\system32\oembios.dat
    File Mismatch: C:\WINDOWS\system32\oembios.sig

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6E74CA26-5534-4B46-9907-13B0AC798D10}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CX3DY</PKey><PID>55274-OEM-2243091-44608</PID><PIDType>3</PIDType><SID>S-1-5-21-3577522493-1447584193-4282797774</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX260               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20030226000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>59D5314F01842052</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell OPTIPLEX GX260</model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>74E803A6ECFDD82</Val><Hash>uJbxmTXguqpjBbIMqQCUV7yUfiw=</Hash><Pid>54186-OEM-1792952-58209</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>925748F6EBB7AC2</Val><Hash>w5LicC+aZ88hZj64Qu4GLEqbZkc=</Hash><Pid>54197-OEM-1692881-90209</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

     

    Thursday, July 26, 2007 11:41 AM

Answers

  •  

    Coark,

     

    I noticed you have proxy settings established. Do you have antivirus, spyware detection software turned on which may prevent you from activating? If so please disable long enough for the activation process to complete then re-establish connections. 

     Attached below is a Knowledge Base (KB) article regarding the problem you having.  This article describes how to troubleshoot problems that you may experience when trying to activate a Microsoft Office product.

    http://support.microsoft.com/kb/903275/en-us

    When you activate an Office retail license, you enable full product functionality. Additionally, you are no longer prompted to activate the retail license every time that you start the Office product. 

     

    When you try to start or activate an Office product, you may experience symptoms that indicate one of the following:

     

    ·         You have not successfully activated the Office product.

    ·         You must reactivate the Office product.

    ·         There may be part of a previous Office installation in the registry or in the Office folders.

     

    Please let us know if this solves your situation. Have a super weekend.

     

    Thank you
    Stephen Holm
    OGA Forum Manager
     

    Saturday, July 28, 2007 2:27 AM