MS CRM 2013 Email router with online exchange 2013 (Office 365) : At least one recipient isn't valid. RRS feed

  • Question

  • Hi All,

    I am using CRM 2013 online, email router 2013 with exchange 2013 online. I am getting the following error 

    #61042 - An error occurred while processing the outgoing email message with subject "Meet your project initiation team member" for ExchangeOnline: https://disco.crm.dynamics.com/test for delivery through https://outlook.office365.com/EWS/Exchange.asmx. Microsoft.Crm.Tools.Email.Providers.EmailException: Error: At least one recipient isn't valid.


    #26234 - The Email Router service could not process a provider work item using assembly: Microsoft.Crm.Tools.EmailProviders.dll and class: Microsoft.Crm.Tools.Email.Providers.ExchangeOnlinePollingSendEmailProvider. System.NullReferenceException: Object reference not set to an instance of an object.
       at Microsoft.Crm.Tools.Email.Providers.CrmPollingSendEmailProvider.HandleProcessMessageError(Exception exception, Entity emailMessage)
       at Microsoft.Crm.Tools.Email.Providers.CrmPollingSendEmailProvider.Run()
       at Microsoft.Crm.Tools.Email.Agent.ServiceCore.ExecuteProviderWork(Object providerQueueRequestObject)

    What I have checked so far?

    The email address is in correct format of both the sender and receiver.

    What is the problem?

    1) Post this exception the email router stop process any more emails. It reties after the pooling time but fails again. This is blocking all emails from going out. Is there a way that if such an error happens even then email router continues to process the other emails?

    2) As the emails seems to be in a correct format, I am wondering what has gone wrong with the email router or exchange software?



    Sunday, January 26, 2014 8:58 PM

All replies

  • There may be an issue with one of the e-mails in a user mailbox.  Check the logs for additional error messages that may point to the specific user. 

    In the past there have been problems with the router processing emails with special characters in the subject.  Culprits like those were emails that originated in the APAC area of the world.

    If you can find the user whose email is causing this, then have a quick check of his e-mails for anything that may have special characters in the subject, non standard e-mail address in the TO and FROM fields.  Once you find it, you can move the email to a new folder you create in Outlook (the router will only process email in the inbox) or delete it if the email is not needed.  Then restart the email router and monitor.

    Jason Peterson

    Monday, January 27, 2014 2:41 PM