Hi All,
I am using CRM 2013 online, email router 2013 with exchange 2013 online. I am getting the following error
#61042 - An error occurred while processing the outgoing email message with subject "Meet your project initiation team member" for ExchangeOnline: https://disco.crm.dynamics.com/test for delivery
through https://outlook.office365.com/EWS/Exchange.asmx. Microsoft.Crm.Tools.Email.Providers.EmailException: Error: At least one recipient isn't valid.
----------------------------------------------------------------------------------------------
#26234 - The Email Router service could not process a provider work item using assembly: Microsoft.Crm.Tools.EmailProviders.dll and class: Microsoft.Crm.Tools.Email.Providers.ExchangeOnlinePollingSendEmailProvider. System.NullReferenceException: Object reference
not set to an instance of an object.
at Microsoft.Crm.Tools.Email.Providers.CrmPollingSendEmailProvider.HandleProcessMessageError(Exception exception, Entity emailMessage)
at Microsoft.Crm.Tools.Email.Providers.CrmPollingSendEmailProvider.Run()
at Microsoft.Crm.Tools.Email.Agent.ServiceCore.ExecuteProviderWork(Object providerQueueRequestObject)
What I have checked so far?
The email address is in correct format of both the sender and receiver.
What is the problem?
1) Post this exception the email router stop process any more emails. It reties after the pooling time but fails again. This is blocking all emails from going out. Is there a way that if such an error happens even then email router continues to process the
other emails?
2) As the emails seems to be in a correct format, I am wondering what has gone wrong with the email router or exchange software?
Thanks
Dev
-Devashish
http://thecrmworld.wordpress.com
http://ebizartisans.com