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anti-virus locks up computer at 35% complete RRS feed

  • Question

  • Am running Vista Home on Dell laptop.  Everytime that I run Tune-up it gets to 35% complete on the virus scan and then locks the computer up and causes a re-start.  Scan stops at windows\temp\winSAT_kernellog.etl or StorageAsmt.etl (next one in line) every time.  I had McAfee installed and it never found anything wrong. I have since uninstalled McAfee thinking that may have caused a conflict.  One Care quick virus scan runs fine with no stops, just the in-depth scan.  It also does not recognize that it passed de-frag on the report when you look at it but yet you get a green check when watching tune-up progress.  Suggestions?
    Mike  
    Monday, May 19, 2008 3:29 PM

Answers