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installation on second computer RRS feed

  • Question

  • I just subscribed today for the Live One Care Protection. How do I get it on my 2nd computer? It says you can get it on 3 different computers.

    • Moved by JimR1Moderator Sunday, August 30, 2009 3:24 PM (From:Windows Live OneCare Anti-Virus)
    Sunday, August 30, 2009 2:38 PM

Answers

  • To add another computer install the One Care trial - http://onecare.live.com/standard/en-us/install/install.htm To activate, open One Care, select "Subscribe" and when asked for a Live ID enter the Live ID and password associated with your subscription and One Care will activate.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Sunday, August 30, 2009 3:26 PM
    Moderator

All replies

  • To add another computer install the One Care trial - http://onecare.live.com/standard/en-us/install/install.htm To activate, open One Care, select "Subscribe" and when asked for a Live ID enter the Live ID and password associated with your subscription and One Care will activate.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Sunday, August 30, 2009 3:26 PM
    Moderator
  • I have One Care installed on one computer, a laptop, and am trying to activate on desktop. When I try to do this through the trial it tells me to confirm my market and want me to pay again. This was already paid for a few months ago.
    Help
    Monday, September 21, 2009 6:22 AM
  • I have One Care installed on one computer, a laptop, and am trying to activate on desktop. When I try to do this through the trial it tells me to confirm my market and want me to pay again. This was already paid for a few months ago.
    Help

     

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Monday, September 21, 2009 11:58 AM
    Moderator