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Microsoft office 2007 has stopped working. I cant write on them anything. RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-PPKRR-8J7T4-TJHTH

    Windows Product Key Hash: 2Xg0gGJgLddefMxQtBCLuEuvT3c=

    Windows Product ID: 00346-OEM-8992752-50008

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.002

    ID: {B2D9941B-1660-4BB1-9725-2A745D7ED482}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Basic

    Architecture: 0x00000000

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 102

    2007 Microsoft Office system - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{B2D9941B-1660-4BB1-9725-2A745D7ED482}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TJHTH</PKey><PID>00346-OEM-8992752-50008</PID><PIDType>2</PIDType><SID>S-1-5-21-873575308-752072908-3200876850</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dm3 Notebook PC </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.04</Version><SMBIOSVersion major="2" minor="6"/><Date>20091019000000.000000+000</Date></BIOS><HWID>73BB0600018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Bangladesh Standard Time(GMT+06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomeBasic edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: bde0d4a5-2f2a-4bff-9d75-4a497d2d0019

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00346-00178-927-550008-02-1033-7600.0000-1372010

    Installation ID: 008366761316253242957534155356343985327434567656923104

    Processor Certificate URL:

    Machine Certificate URL:

     

    Use License URL:

     

    Product Key Certificate URL:

     

    Partial Product Key: TJHTH

    License Status: Licensed

    Remaining Windows rearm count: 1

    Trusted time: 8/12/2010 4:57:29 AM

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: N/A

    HealthStatus: 0x0000000000000000

    Event Time Stamp: N/A

    ActiveX: Not Registered - 0x80040154

    Admin Service: Not Registered - 0x80040154

    HealthStatus Bitmask Output:

     

    HWID Data-->

    HWID Hash Current: LAAAAAAAAQABAAEAAAABAAAAAwABAAEAJJTOZXYo7CUYja7Ffp5gXsa3Rso=

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

    ACPI Table Name OEMID Value OEMTableID Value

    APIC HPQOEM SLIC-MPC

    FACP HP SLIC-MPC

    HPET HPQOEM SLIC-MPC

    BOOT HPQOEM SLIC-MPC

    MCFG HPQOEM SLIC-MPC

    DMAR 

    ASF! HPQOEM SLIC-MPC

    SLIC HPQOEM SLIC-MPC

    SSDT INTEL SataAhci

    SSDT INTEL SataAhci

    SSDT INTEL SataAhci

    SSDT INTEL SataAhci

     

     

    http://go.microsoft.com/fwlink/?LinkID=88340
    http://go.microsoft.com/fwlink/?LinkID=88341
    http://go.microsoft.com/fwlink/?LinkID=88339
    http://go.microsoft.com/fwlink/?LinkID=88338
    Thursday, August 12, 2010 12:02 AM

Answers

  • "Amin Sagor" wrote in message news:e3df9a73-1510-4a3a-bd9c-e668cad5e261...

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-PPKRR-8J7T4-TJHTH

    Windows Product Key Hash: 2Xg0gGJgLddefMxQtBCLuEuvT3c=

    Windows Product ID: 00346-OEM-8992752-50008

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.002

     

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 102

    2007 Microsoft Office system - 100 Genuine

     

    It looks like you have a Trial install of Office 2007 - which you haven't yet bought a license for.
    Many machines in the past few years come pre-installed with Trial versions of Office Products - You have to buy a license to be able to use them beyond the 60-day trial period (or 25 uses of each program, depending on version).

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, August 12, 2010 7:23 PM
    Thursday, August 12, 2010 1:10 AM