Hi
well that is quite a big question!:)
But easily to answer,though.
The concept of CRM stay's the same across any proper CRM software package.Account,contact management,sales,marketing etc.
The power of CRM is more on the platform,being .net based which alone adds so much enhancements through the CRM sdk,for development purposes.
The Windos Workflow Foundation which is incorporated,manages all business processes excellently....
Support being worldwide.Dealing with Microsoft the support and access to help is not constraint like other vendors to office hours.
There is alot of sites that has case studies etc.
http://msdynamicsworld.com/page/dynamics-crm-resource-center
https://community.dynamics.com/crm/home.aspx
Tiaan van Niekerk http://crmdelacreme.blogspot.com Skype:tiaan.van.niekerk1
