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What's good about CRM RRS feed

  • Question

  • I'm looking at CRM to replace a contacts database at my work.

    What are the good and bad points of CRM?
    Thursday, June 18, 2009 6:21 AM

Answers

  • Hi
    well that is quite a big question!:)

    But easily to answer,though.

    The concept of CRM stay's the same across any proper CRM software package.Account,contact management,sales,marketing etc.
    The power of CRM is more on the platform,being .net based which alone adds so much enhancements through the CRM sdk,for development purposes.
    The Windos Workflow Foundation which is incorporated,manages all business processes excellently....

    Support being worldwide.Dealing with Microsoft the support and access to help is not constraint like other vendors to office hours.

    There is alot of sites that has case studies etc.

    http://msdynamicsworld.com/page/dynamics-crm-resource-center
    https://community.dynamics.com/crm/home.aspx

    Tiaan van Niekerk http://crmdelacreme.blogspot.com Skype:tiaan.van.niekerk1
    Thursday, June 18, 2009 6:50 AM