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Dad needs help Software question

    Question

  • I purchased the computer game "Civilization 6" for my son and after the game downloaded to his laptop the following message appeared:

    NO COMPATIBLE GRAPHICS DEVICE FOUND. PLEASE ENSURE THAT YOUR SYSTEM HAS A CORRECTLY CONFIGURED, COMPATIBLE GRAPHICS DEVICE."

    This is an older Dell laptop we purchased new in 2007 and gave to him when we recently were able to afford a new one. Long story short is we are money tight and when I searched for answers all I received was I needed to purchase a newer graphics card. One other option that popped up was a software program called "DRIVER ASSIST" that when purchased will update all of the drivers and other various update needs. It is a Microsoft partner and also much more affordable than purchasing a card from NVIDIA or other... Will this solve my needs?

     I'm a Dad so I want to help my son. However I'm a Dad with a tight budget.

    ANY help I would greatly appreciate.

    ehabben@live.com

    Saturday, February 25, 2017 1:27 AM

Answers

  • You may have to ask the game developer for help. Dell SupportAssist is a free dell utility for updating firmware and drivers. You can also ask general windows question over here.

    https://answers.microsoft.com/en-us/windows

     

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Monday, February 27, 2017 3:27 AM
    Moderator