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Multi-part Service Activities RRS feed

  • Question

  • Hi all,

    Is it possible to "schedule" multi-part Service Activities in the Service Calendar?

    e.g.

    Service Activity (part 1)
    9am - 10am
    - Person 1
    - Facility 1

    Service Activity (part 2) follows completion of part 1
    10am - 11am
    - Person 2
    - Facility 2

    Is it possible to schedule the two parts of this service activity in a single schedule transaction? If not, what would be the best approach for adding the necessary customisations? We can't add a single, two hour service activity as different resources and facilities apply to the different parts.

    This can obviously be achieved via manually creating two service activities, however this would negate some of the scheduling functionality in CRM.

    Many thanks

    Friday, September 12, 2014 1:05 AM