Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Do we need to update the trusted code add-in in MS Outlook after upgrade from CRM 3.0 to 4.0? RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    We recently upgraded to Microsoft CRM 4.0 from 3.0 (including the MS Outlook Client Integration software). Since then any user that is using Microsoft Office Word 2003 to edit e-mail messages is receiving the following popup message.

    "A program is trying to access e-mail addresses you have stored in Outlook.  Do you want to allow this?"

         I believe this is a trust issue between CRM, Outlook, and Word.  There is already an Outlook Security exception trusted code add-in setup for the CRM application (crmaddin.dll).  This trusted code addin was setup for the 3.0 install.

    1. Do we need to update the trusted code addin in MS Outlook after upgrade from CRM 3.0 to 4.0?

    2. How do we resolve the error message issue     when people are using Microsoft Office Word 2003 to edit e-mail messages?
    Tuesday, April 21, 2009 2:42 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    look at this
    http://www.mapilab.com/outlook/security/

    this will happen either when:

    security updates been loaded

    spyware

    virus

     

    try this toll and see if this works

    Tiaan van Niekerk http://crmdelacreme.blogspot.com Skype:tiaan.van.niekerk1
    Tuesday, April 21, 2009 5:34 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    The tool did give me additional information on the program trying to access e-mail address.  Here is the information received:

    -------------
    File Location: C:\Program Files\Microsoft Dynamics CRM\Client\bin\crmaddin.dll
    Description: Microsoft ® CRM Rich Client Outlook Addin DLL
    File Version: 4.0.7333.1113
    -------------

    This looks like I may need to just have the current Outlook Security exception trusted code updated for the new version of crmaddin.dll.
    Tuesday, April 21, 2009 7:12 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    search for allowing 3rd party email messgaes using outlook profile.

    Your . net version is from 1.1 - 3.0 even 3.5

    Apply your client rollups aswell

     

    Tiaan van Niekerk http://crmdelacreme.blogspot.com Skype:tiaan.van.niekerk1
    • Proposed as answer by Tiaan van Niekerk Tuesday, April 21, 2009 5:08 PM
    • Unproposed as answer by gdandy33 Tuesday, April 21, 2009 5:16 PM
    Tuesday, April 21, 2009 5:08 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    We have applied all available client rollups.  Where do you suggest we search?  google?

    I'm a little confused about what you are referring to with the .Net version.  The users experiencing the issue on the client machine are running various versions of .net 2.0 and 3.5.  So I don't think that is part of the issue.
    Tuesday, April 21, 2009 5:15 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    look at this
    http://www.mapilab.com/outlook/security/

    this will happen either when:

    security updates been loaded

    spyware

    virus

     

    try this toll and see if this works

    Tiaan van Niekerk http://crmdelacreme.blogspot.com Skype:tiaan.van.niekerk1
    Tuesday, April 21, 2009 5:34 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    The tool did give me additional information on the program trying to access e-mail address.  Here is the information received:

    -------------
    File Location: C:\Program Files\Microsoft Dynamics CRM\Client\bin\crmaddin.dll
    Description: Microsoft ® CRM Rich Client Outlook Addin DLL
    File Version: 4.0.7333.1113
    -------------

    This looks like I may need to just have the current Outlook Security exception trusted code updated for the new version of crmaddin.dll.
    Tuesday, April 21, 2009 7:12 PM