CRM 4.0 Update Rollup 5 failing on Reports RRS feed

  • Question

  • so I was trying to install Update Rollup 5, and it failed with this error:

    17:03:35|Verbose| Update Rollup 5 (KB970141) Was Not Completed Successfully.
    17:03:35|   Info| Microsoft Dynamics CRM Server update was not completed successfully because of the following problems:

    Action Microsoft.Crm.UpdateWrapper.ReportsUpdateAction failed.
    systemuser With Id = efcaaf53-36c5-db11-8932-00110967d56e Does Not Exist

    Has anyone seen this before?  The server is Windows Server 2003x32 with SQL Server 2008 installed on it.

    Tuesday, July 7, 2009 9:10 PM


All replies

  • Wayne,

    There was a similar question
    Jim Wang - MVP Dynamics CRM - http://jianwang.blogspot.com, http://mscrm.cn
    • Marked as answer by Wayne Walton Wednesday, July 8, 2009 1:15 PM
    Tuesday, July 7, 2009 9:21 PM
  • Thanks Jim, that resolved my issue as well.  Now I just need to see why the reports themselves are failing to run...
    Error Description: 
    An error has occurred during report processing. (rsProcessingAborted)
    Error Details: 
    An error has occurred during report processing. (rsProcessingAborted)
    Full Stack: 
    [ReportServerException: For more information about this error navigate to the report server on the local server machine, or enable remote errors]
    [ReportServerException: Cannot create a connection to data source 'DataSource1'. (rsErrorOpeningConnection)]
    [ReportServerException: An error has occurred during report processing. (rsProcessingAborted)]
       at Microsoft.Reporting.WebForms.ServerReport.GetExecutionInfo()
       at Microsoft.Reporting.WebForms.ServerReport.GetDataSources(Boolean& allCredentialsSet)
       at Microsoft.Reporting.WebForms.ServerReport.GetDataSources()
       at Microsoft.Crm.Web.Reporting.SrsReportViewer.SetExecutionCredentials(ServerReport report)
    [CrmReportingException: An error has occurred during report processing. (rsProcessingAborted)]
       at Microsoft.Crm.Web.Reporting.SrsReportViewer.SetExecutionCredentials(ServerReport report)
       at Microsoft.Crm.Web.Reporting.SrsReportViewer.ConfigurePage()
       at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
       at System.Web.UI.Control.PreRenderRecursiveInternal()
       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    [HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown.]
       at System.Web.UI.Page.HandleError(Exception e)
       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
       at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
       at System.Web.UI.Page.ProcessRequest()
       at System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context)
       at System.Web.UI.Page.ProcessRequest(HttpContext context)
       at ASP.arkesystems_crmreports_rsviewer_reportviewer_aspx.ProcessRequest(HttpContext context)
       at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
    Other Message: 
    Error Number: 
    Source File: 
    Not available
    Line Number: 
    Not available
    Request URL: 
    Wednesday, July 8, 2009 1:17 PM
  • Will the report run directly from the report server?

    If you use the SRSS Data Connector, run a repair and see if that corrects the issue.  there was one update a while back that caused some problems with the Data Connector and running the repair corrected it.  You can also try a IIS reset on the report server.  If neither of these correct the issue, I would reboot the CRM and SQL server to see if that corrects the issue.
    Best Regards, Donna
    Wednesday, July 8, 2009 3:08 PM