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after about 3 months of having windows 7 premium home edition activated it suddenly says and acts as though my windows is not genuine? RRS feed

  • Question

  • I got a new laptop for my 16th birthday in august and the windows 7 on it wasnt activated. Therefore after a few days of having windows 7 ,not activated but still using it, i suddenly got a pop up saying i need to activate my windows 7 and my walpaper went black and i saw a watermark at the bottom right of my screen saying "This copy of Windows is not genuine" i didnt have internet access to activate the windows so i had to activate it over the phone.

    Windows 7 has worked fine for me ever since then until today. Today i used my laptop to connect with my x box 360 so that i could pick up WIFI and connect to x box live. This worked for about an hour until the exact same thing happened just like earlier. My wallpaper went black, and at the botton right of my screen it says "Windows 7 Build 7601 This copy of Windows is not Genuine". I can still connect to internet although the icon in my toolbar shows that i cannot, and ever so often a window pops up saying "This copy of Windows is not genuine" and i get the option to "Go online and resolve now" i own a genuine copy of windows 7 and i entered the product key over the phone when i initially activated my windows 7. I clicked the "Go online and resolve now" button and it eventually brought me to a window saying:

    Enter a genuine Windows product key.

     

    The product key used to activate Windows on your PC is already in use on another PC or has been blocked by Microsoft. Not to worry, we can help you with that.

    Then it tells me i need to buy a new Windows 7 product for $109.00. I dont know what to do because i am not going to buy another Windows 7 when i got my current version that should be correctly activated anyway. Is there any way you guys can help me with this issue?

    Thursday, November 24, 2011 7:09 AM

Answers

  • "dewdew40" wrote in message news:63857ce7-281d-4962-b51c-2d1dfd203b32...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85502
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ62 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.06</Version><SMBIOSVersion major="2" minor="6"/><Date>20100412000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: XM76F
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 11/24/2011 8:31:19 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2

     

    The Key in use here is the Default Key for Home Premium.
    Somehow, your system appears to have ‘lost’ the product Key with which it came – everything else appears normal.
    You need to use the Change Product Key link at the bottom of the System properties page to change the Key to the one on your COA sticker, and then you may need to activate by phone.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, November 29, 2011 6:44 PM
    Thursday, November 24, 2011 3:13 PM
    Moderator

All replies

  • 1. Download Microsoft MGADiag.exe & save it to your desktop.

    2. Run it & click the continue button. Wait a few seconds.

    3. Then click the copy button. (Ignore any error messages you may get)

    4. Right click & paste the full report given into your next reply.

    Thursday, November 24, 2011 10:14 AM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85502
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {3B487497-3552-4084-B6BD-40DDB4CB60E3}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3B487497-3552-4084-B6BD-40DDB4CB60E3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85502</PID><PIDType>5</PIDType><SID>S-1-5-21-1698950381-245069151-1797194913</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ62 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.06</Version><SMBIOSVersion major="2" minor="6"/><Date>20100412000000.000000+000</Date></BIOS><HWID>DD183607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>30C3559A3F49586</Val><Hash>lBXMnRYmqu5aq3sE/TLG8CbSdGA=</Hash><Pid>89388-707-1056711-65855</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-000000-00-1033-7601.0000-2202011
    Installation ID: 003820879725958433522993892092612714575751200943186794
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XM76F
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 11/24/2011 8:31:19 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:23:2011 20:21
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAABAAAABAABAAEAeqgE04B20EnyAFyuWHJWkC6uSHLwhBh5

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      1444   
      FACP   HP      1444   
      HPET   HP      1444   
      BOOT   HP      1444   
      MCFG   HP      1444   
      SLIC   HPQOEM  SLIC-MPC
      SSDT   AMD     POWERNOW

     

    Thursday, November 24, 2011 2:32 PM
  • "dewdew40" wrote in message news:63857ce7-281d-4962-b51c-2d1dfd203b32...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85502
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ62 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.06</Version><SMBIOSVersion major="2" minor="6"/><Date>20100412000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: XM76F
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 11/24/2011 8:31:19 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2

     

    The Key in use here is the Default Key for Home Premium.
    Somehow, your system appears to have ‘lost’ the product Key with which it came – everything else appears normal.
    You need to use the Change Product Key link at the bottom of the System properties page to change the Key to the one on your COA sticker, and then you may need to activate by phone.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, November 29, 2011 6:44 PM
    Thursday, November 24, 2011 3:13 PM
    Moderator
  • How do i ge to the System properties page so that i can change the key? Also, anytime i went to the online activation page it asked me to download some test and after downloading the test a pop up said that i may be a victim of product key theft.
    Thursday, November 24, 2011 4:11 PM
  • How to change the product key.

    click start

    right click computer

    select properties

    scroll to the bottom of the page and select change product key

     

    You may have to activate by phone

     How to activate Windows 7 manually (activate by phone)

    1) Click Start, and in the Search box type:   slui.exe  4

    2) Next press the 'ENTER' key

    3) Select your 'Country' from the list.

    4) Choose the 'Phone Activation' option.

    5) Stay on the phone (do not select/press any options) and wait for a person to help you with activation.

    Thursday, November 24, 2011 4:19 PM
    Answerer
  • after i tried to enter my real product key a window came up and said:

    "This copy of Windows is not genuine

    The copy of Windows you are using does not pass genuine validation. To get all Windows updates and downloads reserved exclusively for genuine Windows, you must validate your copy of Windows now."

    after it says that it gives me only one option which is "Go online and resolve now"

    i just clicked "Go online and resolve now" and i believe it fixed it! i will post to this thread again if i still have problems but i no lomger have the watermark at the bottom right of my screen. Thank you guys, i couldnt have done it without you!!!

    Thursday, November 24, 2011 4:38 PM
  • "dewdew40" wrote in message news:b99de955-bf25-4b47-96aa-b275568071d9...

    after i tried to enter my real product key a window came up and said:

    "This copy of Windows is not genuine

    The copy of Windows you are using does not pass genuine validation. To get all Windows updates and downloads reserved exclusively for genuine Windows, you must validate your copy of Windows now."

    after it says that it gives me only one option which is "Go online and resolve now"

    i just clicked "Go online and resolve now" and i believe it fixed it! i will post to this thread again if i still have problems but i no lomger have the watermark at the bottom right of my screen. Thank you guys, i couldnt have done it without you!!!

    Where are you reading your Key from?
    You MUST use the Key on your COA sticker – not something dredged up by a keyfinder tool
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, November 25, 2011 7:43 PM
    Moderator