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Error when entering Office 2007 key on Vista SP1: "Your product key cannot be validated. Review your product key and make sure that you have entered it correctly." RRS feed

  • Question

  • I revieved my Vista PC  and Office Home and Student 2007 and after updating to have SP1, I still get the error when I try to active office: Your product key cannot be validated. Review your product key and make sure that you have entered it correctly.

    Diagnostic Report (1.7.0095.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: 0x0

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-G6TJ6-8DXB2-XC4M3

    Windows Product Key Hash: qpE9YSC6/FuA7RVwQODM38iKL7E=

    Windows Product ID: 89578-OEM-7352031-35076

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.0.6001.2.00010300.1.0.003

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {EEA5C580-714C-4391-ADCA-993FC61B8210}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6001.vistasp1_gdr.080425-1930

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGATray.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 102

    2007 Microsoft Office system - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{EEA5C580-714C-4391-ADCA-993FC61B8210}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XC4M3</PKey><PID>89578-OEM-7352031-35076</PID><PIDType>3</PIDType><SID>S-1-5-21-2500629959-1415210262-3728692581</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>F7Se                </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>307    </Version><SMBIOSVersion major="2" minor="4"/><Date>20080321000000.000000+000</Date></BIOS><HWID>0C303507018400FA</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002


     Thank you for you assistance.

    Saturday, August 2, 2008 6:04 PM

Answers

  • Bmw123d,

    It looks like you have a version mismatch.


    This could happen if your systembuilder used a downloaded trial of Office 2007 Home and Student to install the trial on your new computer, which when converted to a perpetual license is a full retail license.

    The Medialess Licensing Kit (MLK) you were given by your systembuilder only works with trial versions of Office 2007 Home and Student that are installed by the systembuilder using the Office 2007 H&S OPK Master Kit.  That's because these installations are converted to OEM licenses by the MLK.

    Please contact your systembuilder to verify that this is what happened.

    If so, the course of action with the least hassle to you would be to return the MLK to your systembuilder for a refund, then for you to purchase a retail copy of Office 2007 Home and Student at a local store (I have seen them on sale for as low as $79).  Then, use the Product Key that came with the retail version to activate your perpetual license for Office 2007 H&S.

    The good news is that the retail license of Office 2007 H&S can be installed on up to three computers at once in a noncommercial setting, ie, Home, School, etc.  The OEM license can only be installed on the computer it came with and cannot be moved to any other computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Edited by Dan at IT Associates Thursday, August 14, 2008 9:57 PM edit spelling
    • Marked as answer by Lori MS Friday, August 15, 2008 11:05 PM
    Thursday, August 14, 2008 9:56 PM
  • BMW123d,

    You can also check this website for the OEM Partner Center Technical Support Overview website for system builders:

    http://www.microsoft.com/oem/english/technicalsupport/default.mspx

    Lori MS
    Lori MS
    • Marked as answer by Lori MS Friday, August 15, 2008 11:05 PM
    Friday, August 15, 2008 4:55 PM

All replies

  • BMW123d,

    Correct me if I'm wrong, but it looks like you may have a trial version of Office Home and Student 2007 on the machine.
    In this case, you will either need to uninstall it and install a Microsoft Office of your choice or convert the trial Office Home and
    Student 2007 to a perpetual license for full use of the product.

    For information on how to convert the trial product you will need to purchase a perptual license.

    http://www.microsoft.com/office/pctrial/faq.mspx

    Or it's possible that the trial version has not been activated yet. Make sure you are using the 25 digit product key for the trial version.
    the website noted above also answers questions for this issue as well.

    Best of luck,

    Lori MS
    Lori MS
    • Marked as answer by Stephen Holm Monday, August 4, 2008 10:13 PM
    • Unmarked as answer by BMW123d Wednesday, August 13, 2008 5:49 PM
    Monday, August 4, 2008 5:36 PM
  • You are correct, I have the trial version, and I want to convert to the full with 'Medialess License Kit' I purchased with I bought the PC.

    I do not understand you comment about the need to uninstall and install when all I am trying to do is convert to the Licencsed version of Office Home and Student 2007.

    Yes the trial version has been activated. 

    I have not had any success yet.

    Need more luck I guess.

    René

    • Edited by BMW123d Monday, August 11, 2008 12:47 AM Spelling
    • Marked as answer by BMW123d Monday, August 11, 2008 12:49 AM
    • Marked as answer by BMW123d Monday, August 11, 2008 12:49 AM
    • Unmarked as answer by BMW123d Wednesday, August 13, 2008 5:49 PM
    Monday, August 11, 2008 12:47 AM
  • I have followed the KB of http://support.microsoft.com/kb/919895 and I have confirmed I have a trial version... yet when I click Activate and choose to convert, when I enter the 25 character key, I still get the same message. I have had mulitiple people try typing it in, so I don't believe it is being miss typed.

    Thank you in advance for any help that can be provided.
    • Marked as answer by BMW123d Wednesday, August 13, 2008 5:49 PM
    • Unmarked as answer by BMW123d Wednesday, August 13, 2008 5:49 PM
    Tuesday, August 12, 2008 1:36 AM
  •  BMW123d,

    I'm curious to know if you might have more than one instance of a trial installed.  You may need to dive deep and
    if necessary reinstall the trial version itself.

    Have you tried going into the Add/remove Programs to see if you have only one trial version of office?  Just curious, where
    did you pick up the trial version?   Often times a trial version will already be on newly bought laptops that come bundled
    with trial non-windows software.
     
    Lori MS
    Lori MS
    Wednesday, August 13, 2008 8:10 PM
  • Checking the 'Program and Features' from the control panel, I only see 1 '2007 Microsoft Office system'. There is no other program for Office installed.

    The trial version was preinstalled on my labtop. I have not installed any other Office programs.
    Thursday, August 14, 2008 1:17 AM
  • BMW123d,

    Thank you for visiting the Microsoft Genuine Advantage Forum.  The purpose of this forum is the support of Office Genuine Advantage (OGA) program.  Your question is off topic as well as outside my area of knowledge. I suggest visiting the following website for further support on trial versions of Office  (this website is for Microsoft Online trials for Office but I think it's the closest thing that may be able to assist with your trial product key issue:

    http://us20.trymicrosoftoffice.com/faq.aspx?culture=en-US  and click and Customer Support should you have a question to ask.

     

                If you should have other non-OGA questions please visit our other communities for helpful information here:  http://www.microsoft.com/atwork/community.mspx .  Thank you for visiting the forum.


    Lori MS 


    Lori MS
    • Marked as answer by Lori MS Friday, August 15, 2008 11:05 PM
    • Unmarked as answer by Lori MS Friday, August 15, 2008 11:06 PM
    Thursday, August 14, 2008 3:55 PM
  • Bmw123d,

    It looks like you have a version mismatch.


    This could happen if your systembuilder used a downloaded trial of Office 2007 Home and Student to install the trial on your new computer, which when converted to a perpetual license is a full retail license.

    The Medialess Licensing Kit (MLK) you were given by your systembuilder only works with trial versions of Office 2007 Home and Student that are installed by the systembuilder using the Office 2007 H&S OPK Master Kit.  That's because these installations are converted to OEM licenses by the MLK.

    Please contact your systembuilder to verify that this is what happened.

    If so, the course of action with the least hassle to you would be to return the MLK to your systembuilder for a refund, then for you to purchase a retail copy of Office 2007 Home and Student at a local store (I have seen them on sale for as low as $79).  Then, use the Product Key that came with the retail version to activate your perpetual license for Office 2007 H&S.

    The good news is that the retail license of Office 2007 H&S can be installed on up to three computers at once in a noncommercial setting, ie, Home, School, etc.  The OEM license can only be installed on the computer it came with and cannot be moved to any other computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Edited by Dan at IT Associates Thursday, August 14, 2008 9:57 PM edit spelling
    • Marked as answer by Lori MS Friday, August 15, 2008 11:05 PM
    Thursday, August 14, 2008 9:56 PM
  • BMW123d,

    You can also check this website for the OEM Partner Center Technical Support Overview website for system builders:

    http://www.microsoft.com/oem/english/technicalsupport/default.mspx

    Lori MS
    Lori MS
    • Marked as answer by Lori MS Friday, August 15, 2008 11:05 PM
    Friday, August 15, 2008 4:55 PM