Answered by:
My Windows XP is not genuine

Question
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i'm start getting message that my Windows XP is not genuine so what should i do it's unable to download any new software from microsoft for ex : internet explorer 7 and many others like windows media player 11 series so any help ?Saturday, January 6, 2007 1:47 PM
Answers
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jdrower wrote: Hello
Sometime last year both the Dell machines I use started telling me my XP isn't genuine and therefore I haven't been able to get updates. The xp software was already installed on the machines when I bought them from Dell. The newer machine stopped giving me the message after a couple of months. Please help.
Diagnostic Report (1.5.0723.1):
-----------------------------------------
WGA Data-->
Validation Status: Blocked VLK
Detailed Status: N/A
Windows Product Key: *****-*****-PY6BX-K24PJ-TWT6M
Windows Product Key Hash: gBNdtaXuo+0yYWQ2vJRYtwUVPx0=
Windows Product ID: 76487-643-7213323-23546
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: e1b0afa9-d664-4ead-bbb4-bb5988d0614b
Is Admin: Yes
AutoDial:
Registry: 0x0
WGA Version: Registered, 1.5.540.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: 3
File Exists: Yes
Version: 1.5.540.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3175-80070002
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>e1b0afa9-d664-4ead-bbb4-bb5988d0614b</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-TWT6M</PKey><PID>76487-643-7213323-23546</PID><PIDType>1</PIDType><SID>S-1-5-21-448539723-2139871995-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 2300</Model></SYSTEM><BIOS><Manufacturer>Mitac Corp</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20020826000000.000000+000</Date></BIOS><HWID>2764364F01842042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{913A0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2003</Name><Ver>11</Ver><Val>8ED5DE080C0657A</Val><Hash>X5QrID5gS2qz1mB7jxeh5NN8sP8=</Hash><Pid>72076-701-5575866-55884</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>Your MGA log indicates the installation of a non-genuine, Volume License version of Windows XP Professional. Since Dell does not install or ship its computers with a Volume License version of Windows (Dell installs only OEM versions) you'll need to use your original Dell Windows XP Reinstallation CD to perform a "clean install". If you cannot locate your original Dell Windows XP Reinstallation CD, you'll need to contact Dell and request a replacement of the CD.
How to replace lost, broken, or missing Microsoft software or hardware
http://support.microsoft.com/kb/326246/en-usClean Install Windows XP
http://www.michaelstevenstech.com/cleanxpinstall.htmlSunday, January 7, 2007 11:53 PMModerator
All replies
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Please follow this diagnostic troubleshooting procedure:
1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=520122. After running the MGA Diagnostic Tool, click
on the "Windows" tab and then click on "Copy".
3. Next, visit the following website and create a post in the
"WGA Validation Problems" forum and paste the
results of the WGA Diagnostic Data in a detailed post.
http://forums.microsoft.com/Genuine/default.aspx?SiteID=25
4. A WGA troubleshooting specialist will analyze the data and
recommend an appropriate solution.Saturday, January 6, 2007 5:22 PMModerator -
Hello
Sometime last year both the Dell machines I use started telling me my XP isn't genuine and therefore I haven't been able to get updates. The xp software was already installed on the machines when I bought them from Dell. The newer machine stopped giving me the message after a couple of months. Please help.
Diagnostic Report (1.5.0723.1):
-----------------------------------------
WGA Data-->
Validation Status: Blocked VLK
Detailed Status: N/A
Windows Product Key: *****-*****-PY6BX-K24PJ-TWT6M
Windows Product Key Hash: gBNdtaXuo+0yYWQ2vJRYtwUVPx0=
Windows Product ID: 76487-643-7213323-23546
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: e1b0afa9-d664-4ead-bbb4-bb5988d0614b
Is Admin: Yes
AutoDial:
Registry: 0x0
WGA Version: Registered, 1.5.540.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: 3
File Exists: Yes
Version: 1.5.540.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3175-80070002
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>e1b0afa9-d664-4ead-bbb4-bb5988d0614b</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-TWT6M</PKey><PID>76487-643-7213323-23546</PID><PIDType>1</PIDType><SID>S-1-5-21-448539723-2139871995-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 2300</Model></SYSTEM><BIOS><Manufacturer>Mitac Corp</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20020826000000.000000+000</Date></BIOS><HWID>2764364F01842042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{913A0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2003</Name><Ver>11</Ver><Val>8ED5DE080C0657A</Val><Hash>X5QrID5gS2qz1mB7jxeh5NN8sP8=</Hash><Pid>72076-701-5575866-55884</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>Sunday, January 7, 2007 4:08 PM -
jdrower wrote: Hello
Sometime last year both the Dell machines I use started telling me my XP isn't genuine and therefore I haven't been able to get updates. The xp software was already installed on the machines when I bought them from Dell. The newer machine stopped giving me the message after a couple of months. Please help.
Diagnostic Report (1.5.0723.1):
-----------------------------------------
WGA Data-->
Validation Status: Blocked VLK
Detailed Status: N/A
Windows Product Key: *****-*****-PY6BX-K24PJ-TWT6M
Windows Product Key Hash: gBNdtaXuo+0yYWQ2vJRYtwUVPx0=
Windows Product ID: 76487-643-7213323-23546
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: e1b0afa9-d664-4ead-bbb4-bb5988d0614b
Is Admin: Yes
AutoDial:
Registry: 0x0
WGA Version: Registered, 1.5.540.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: 3
File Exists: Yes
Version: 1.5.540.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3175-80070002
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>e1b0afa9-d664-4ead-bbb4-bb5988d0614b</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-TWT6M</PKey><PID>76487-643-7213323-23546</PID><PIDType>1</PIDType><SID>S-1-5-21-448539723-2139871995-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 2300</Model></SYSTEM><BIOS><Manufacturer>Mitac Corp</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20020826000000.000000+000</Date></BIOS><HWID>2764364F01842042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{913A0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2003</Name><Ver>11</Ver><Val>8ED5DE080C0657A</Val><Hash>X5QrID5gS2qz1mB7jxeh5NN8sP8=</Hash><Pid>72076-701-5575866-55884</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>Your MGA log indicates the installation of a non-genuine, Volume License version of Windows XP Professional. Since Dell does not install or ship its computers with a Volume License version of Windows (Dell installs only OEM versions) you'll need to use your original Dell Windows XP Reinstallation CD to perform a "clean install". If you cannot locate your original Dell Windows XP Reinstallation CD, you'll need to contact Dell and request a replacement of the CD.
How to replace lost, broken, or missing Microsoft software or hardware
http://support.microsoft.com/kb/326246/en-usClean Install Windows XP
http://www.michaelstevenstech.com/cleanxpinstall.htmlSunday, January 7, 2007 11:53 PMModerator