CRM4 AddIn disappears on first start of Outlook 2007 RRS feed

  • Question

  • Hi together,

    I have installed CRM4 Server + Outlook 2007 with CRM AddIn (both SR14).
    On the first start of Outlook, the CRM icon in the systray appears for a second and is gone.
    If I close Outlook and start it again, it stays there, connects without problems and works fine.
    Why do I have to start Outlook always twice?

    Thanks for tips,

    Monday, November 22, 2010 6:57 AM

All replies

  • Hello Sascha, I'm not sure what you have installed -- have you installed CRM 4.0 server, Outlook and CRM 4.0 for Outlook all on the same computer? If so, this isn't a recommended configuration because it's usually best to install CRM 4.0 on a 64-bit server and CRM 4.0 for Outlook doesn't run on a 64-bit version of Windows.

    Have you tried running he CRM for Outlook Diagnostics tool? Have you tried to enable tracing on the client?

    Neil Benson, CRM Addict and MVP at Customery Ltd. You can reach me on LinkedIn or Twitter. Join over 10,000 other CRM professionals on the Microsoft Dynamics CRM group on LinkedIn.

    Tuesday, November 23, 2010 11:28 AM