locked
The backup server failed RRS feed

  • Question

  •  

    I have just installed the trial version of WHS onto an old PC and am trying to backup a Vista home premium PC. However the backup keeps failing with the message "The backup server failed.". It has successfully backed up 2 partitions - C: and G:, which I believe is a recovery partition. For some reason it is failing to backup the D: partition.

     

    Is there any way to get any more information on the reasons for the failure? i.e. a more detailed log file somewhere?

     

    Monday, May 19, 2008 12:15 PM

All replies

  •  tangent.whs wrote:

     

    I have just installed the trial version of WHS onto an old PC and am trying to backup a Vista home premium PC. However the backup keeps failing with the message "The backup server failed.". It has successfully backed up 2 partitions - C: and G:, which I believe is a recovery partition. For some reason it is failing to backup the D: partition.

     

    Is there any way to get any more information on the reasons for the failure? i.e. a more detailed log file somewhere?

     

     

    1. Backup logs. You can find these on your WHS in C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Home Server\logs, named backup-mmddyy.log.

    2. WHS eventlogs; on your WHS do Start, Run, type eventvwr.msc, Hit Enter.

    3. Client eventlogs

     

    Best thing to start however would be to run chkdsk D: /f /r  from a command prompt on the client PC

    Monday, May 19, 2008 12:58 PM
    Moderator
  • Question: is it possible that the partition which is failing to back up was originally formatted with the FAT file system? Or that it was resized (using tools such as Acronis Disk Director or Partition Magic)?
    Monday, May 19, 2008 3:27 PM
    Moderator
  • I think that I have found the problem. When investigating the log files I noticed that a process called portfwd.exe was consuming large amounts of CPU and memory. This is a Windows service which is intended to reprogram routers to let the HTTPS ports through, etc. After disabling this service I did a complete backup of my PC in less than 1 hour. The whole thing is a lot snappier now as well.

     

     

    Tuesday, May 20, 2008 8:25 AM