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Have (Vista) Office Standard 2007 - need Office Home and Student? RRS feed

  • Question

  • I own MS Office Standard 2007 (Vista) -- as I decided to buy that instead of the lower-grade Office Home and Student.  I also bought Office Publisher.  Have keys for both - obviously.  Bought a new laptop in December 2007 (~6wks ago).

      Now - I try to download the Microsoft Save As PDF or XPS Add-In for 2007 Microsoft Office programs --- and it says that I am not genuine on the Office Home and Student, but I am genuine on the two I listed above.

      I surely should not need to have Home and Student -- since Office Standard is a step above Home and Student.

      What do you suggest so that I can proceed -- as I don't see any reason at all in buying yet another version of Office (Home and Student)??

    Wednesday, January 23, 2008 6:10 AM

Answers

  •  

    Hi VetteRacerVR,

     

      I believe the issue is that some computer manufacturers include Office Home and Student as a Trial, in the computers that they sell. Once the trial period runs out, the Office Home and Student goes into reduced functionality mode and  since it is not licensed, it is flagged as non-genuine. If even a lower version of Office is found non-genuine, during Validation, the whole Validation fails.

     

      To resolve the issue, uninstall the Office Home and Office. This can be done by:

     

    1) click the 'Start' button

    2) click 'Control Panel'

    3) click 'Classic View'

    4) double-click  'Programs and Features' 

    5) right-click on the Office Home and Student program, in the list of installed programs

    6) select 'Uninstall'

    7) follow steps in the Uninstall wizard

    8) reboot

    9) attempt to Validate again

     

    Thank you,

    Darin Smith

    WGA Forum manager

    Wednesday, January 23, 2008 7:48 PM

All replies

  • Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    Wednesday, January 23, 2008 1:31 PM
    Moderator
  •  

    Hi VetteRacerVR,

     

      I believe the issue is that some computer manufacturers include Office Home and Student as a Trial, in the computers that they sell. Once the trial period runs out, the Office Home and Student goes into reduced functionality mode and  since it is not licensed, it is flagged as non-genuine. If even a lower version of Office is found non-genuine, during Validation, the whole Validation fails.

     

      To resolve the issue, uninstall the Office Home and Office. This can be done by:

     

    1) click the 'Start' button

    2) click 'Control Panel'

    3) click 'Classic View'

    4) double-click  'Programs and Features' 

    5) right-click on the Office Home and Student program, in the list of installed programs

    6) select 'Uninstall'

    7) follow steps in the Uninstall wizard

    8) reboot

    9) attempt to Validate again

     

    Thank you,

    Darin Smith

    WGA Forum manager

    Wednesday, January 23, 2008 7:48 PM