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pc not backing up RRS feed

  • Question

  • 3PC setup on server all show connection 2 will perform backups they are xp  the 3rd will try to back up but fails and I get that the back up failed because the pc could not create a volume snapshot andt to run chkdisk on all drives which I did and no help any one have any experience with this.  The 3rd pc is xp pro also it set up 2 physical hard drive setup as 4 drives
    Tuesday, April 21, 2009 1:11 AM

Answers

  • Hi,
    please check the event logs on the failing PC for error messages and warnings (often around VSS and/or COM+) and post those here for further diagnostics.
    Sometimes 3rd party applications, i.e. Symantec Ghost) leave remains in the registry even after being uninstalled, which blocks the creation of Volume Shadow Copies.
    Also a very full disk with less than 10% free disk space can cause such issues.

    Best greetings from Germany
    Olaf
    • Marked as answer by demo36 Wednesday, September 28, 2011 10:20 AM
    Tuesday, April 21, 2009 6:51 AM
    Moderator
  • I don't know how to acess the event logs you mention but I did uninstall NTI Shadow and after doing a file search I found some left over file still on the pc so I will remove those first and go from there . I have plenty of disk space. I appreciate the info.
    • Marked as answer by demo36 Wednesday, September 28, 2011 10:20 AM
    Tuesday, April 21, 2009 7:16 AM
  • could not find a way to insert log file but your correct in thaat it is errors related to vss codes
    • Marked as answer by demo36 Wednesday, September 28, 2011 10:19 AM
    Tuesday, April 21, 2009 8:50 PM

All replies

  • Hi,
    please check the event logs on the failing PC for error messages and warnings (often around VSS and/or COM+) and post those here for further diagnostics.
    Sometimes 3rd party applications, i.e. Symantec Ghost) leave remains in the registry even after being uninstalled, which blocks the creation of Volume Shadow Copies.
    Also a very full disk with less than 10% free disk space can cause such issues.

    Best greetings from Germany
    Olaf
    • Marked as answer by demo36 Wednesday, September 28, 2011 10:20 AM
    Tuesday, April 21, 2009 6:51 AM
    Moderator
  • I don't know how to acess the event logs you mention but I did uninstall NTI Shadow and after doing a file search I found some left over file still on the pc so I will remove those first and go from there . I have plenty of disk space. I appreciate the info.
    • Marked as answer by demo36 Wednesday, September 28, 2011 10:20 AM
    Tuesday, April 21, 2009 7:16 AM
  • The event logs you find in Control Panel/Administrattive Tools/Event Viewer.
    Best greetings from Germany
    Olaf
    • Marked as answer by demo36 Wednesday, September 28, 2011 8:37 AM
    • Unmarked as answer by demo36 Wednesday, September 28, 2011 8:51 AM
    • Marked as answer by demo36 Wednesday, September 28, 2011 10:19 AM
    • Unmarked as answer by demo36 Wednesday, September 28, 2011 10:20 AM
    Tuesday, April 21, 2009 10:17 AM
    Moderator
  • could not find a way to insert log file but your correct in thaat it is errors related to vss codes
    • Marked as answer by demo36 Wednesday, September 28, 2011 10:19 AM
    Tuesday, April 21, 2009 8:50 PM
  • Type Date Time Source Category Event User Computer WAS ABLE TO COPY THIS FILE
    Error 4/21/2009 8:12:00 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/21/2009 8:08:57 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/21/2009 8:06:55 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/21/2009 8:05:51 AM VSS None 12293 N/A HOME-CEEB07A763
    Information 4/21/2009 8:05:49 AM MSDTC Disk  2444 N/A HOME-CEEB07A763
    Error 4/21/2009 8:05:33 AM HomeServer HomeBackup 776 N/A HOME-CEEB07A763
    Error 4/21/2009 8:05:33 AM HomeServer HomeBackup 776 N/A HOME-CEEB07A763
    Information 4/21/2009 8:05:30 AM HomeServer HomeBackup 768 N/A HOME-CEEB07A763
    Error 4/21/2009 7:40:39 AM Application Error None 1001 N/A HOME-CEEB07A763
    Error 4/21/2009 2:18:02 AM Application Error None 1000 N/A HOME-CEEB07A763
    Information 4/21/2009 1:21:01 AM LoadPerf None 1000 N/A HOME-CEEB07A763
    Information 4/21/2009 1:21:01 AM LoadPerf None 1001 N/A HOME-CEEB07A763
    Information 4/21/2009 1:17:04 AM McLogEvent None 5000 SYSTEM HOME-CEEB07A763
    Information 4/21/2009 1:17:01 AM SecurityCenter None 1800 N/A HOME-CEEB07A763
    Information 4/21/2009 1:17:00 AM PD9Engine None 0 N/A HOME-CEEB07A763
    Information 4/21/2009 1:17:00 AM HomeServer Connection 1817 N/A HOME-CEEB07A763
    Information 4/21/2009 1:16:58 AM PLFlash DeviceIoControl Service None 105 N/A HOME-CEEB07A763
    Information 4/21/2009 1:16:57 AM Nero BackItUp Scheduler 3 None 0 N/A HOME-CEEB07A763
    Information 4/21/2009 1:16:55 AM McAfee SiteAdvisor Service None 0 N/A HOME-CEEB07A763
    Information 4/21/2009 1:14:45 AM MsiInstaller None 11728 Tom HOME-CEEB07A763
    Error 4/21/2009 1:06:48 AM HomeServer HomeBackup 770 N/A HOME-CEEB07A763
    Error 4/21/2009 1:06:45 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/21/2009 1:02:42 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/21/2009 12:59:39 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/21/2009 12:57:36 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/21/2009 12:56:33 AM VSS None 12293 N/A HOME-CEEB07A763
    Information 4/21/2009 12:56:23 AM HomeServer HomeBackup 768 N/A HOME-CEEB07A763
    Information 4/21/2009 12:30:01 AM MsiInstaller None 11728 Tom HOME-CEEB07A763
    Information 4/21/2009 12:29:23 AM MsiInstaller None 11707 Tom HOME-CEEB07A763
    Information 4/21/2009 12:29:12 AM MsiInstaller None 11707 Tom HOME-CEEB07A763
    Information 4/21/2009 12:28:56 AM MsiInstaller None 11707 Tom HOME-CEEB07A763
    Information 4/21/2009 12:28:51 AM MsiInstaller None 11707 Tom HOME-CEEB07A763
    Error 4/20/2009 5:32:28 PM HomeServer HomeBackup 770 N/A HOME-CEEB07A763
    Error 4/20/2009 5:32:25 PM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/20/2009 5:28:22 PM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/20/2009 5:25:19 PM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/20/2009 5:23:17 PM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/20/2009 5:22:13 PM VSS None 12293 N/A HOME-CEEB07A763
    Information 4/20/2009 5:22:01 PM HomeServer HomeBackup 768 N/A HOME-CEEB07A763
    Information 4/20/2009 1:20:38 PM McLogEvent None 5000 SYSTEM HOME-CEEB07A763
    Error 4/20/2009 12:24:02 PM Application Error None 1000 N/A HOME-CEEB07A763
    Error 4/20/2009 10:33:37 AM Application Hang (101) 1002 N/A HOME-CEEB07A763
    Error 4/20/2009 10:29:35 AM Application Hang (101) 1002 N/A HOME-CEEB07A763
    Error 4/20/2009 10:29:35 AM Application Hang None 1001 N/A HOME-CEEB07A763
    Error 4/20/2009 10:29:34 AM Application Hang (101) 1002 N/A HOME-CEEB07A763
    Error 4/20/2009 10:28:29 AM Application Hang (101) 1002 N/A HOME-CEEB07A763
    Error 4/20/2009 10:16:41 AM Application Hang None 1001 N/A HOME-CEEB07A763
    Error 4/20/2009 10:16:37 AM Application Hang (101) 1002 N/A HOME-CEEB07A763
    Error 4/20/2009 8:38:47 AM HomeServer HomeBackup 770 N/A HOME-CEEB07A763
    Error 4/20/2009 8:38:45 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/20/2009 8:34:42 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/20/2009 8:31:39 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/20/2009 8:29:37 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/20/2009 8:28:34 AM VSS None 12293 N/A HOME-CEEB07A763
    Information 4/20/2009 8:28:33 AM MSDTC Disk  2444 N/A HOME-CEEB07A763
    Information 4/20/2009 8:28:20 AM HomeServer HomeBackup 768 N/A HOME-CEEB07A763
    Error 4/20/2009 8:27:07 AM Application Hang None 1001 N/A HOME-CEEB07A763
    Information 4/20/2009 8:27:06 AM Winlogon None 1002 N/A HOME-CEEB07A763
    Error 4/20/2009 8:27:04 AM Application Hang (101) 1002 N/A HOME-CEEB07A763
    Information 4/20/2009 8:23:20 AM LoadPerf None 1000 N/A HOME-CEEB07A763
    Information 4/20/2009 8:23:20 AM LoadPerf None 1001 N/A HOME-CEEB07A763
    Information 4/20/2009 8:19:30 AM McLogEvent None 5000 SYSTEM HOME-CEEB07A763
    Information 4/20/2009 8:19:24 AM SecurityCenter None 1800 N/A HOME-CEEB07A763
    Information 4/20/2009 8:19:17 AM HomeServer Connection 1817 N/A HOME-CEEB07A763
    Information 4/20/2009 8:19:12 AM PD9Engine None 0 N/A HOME-CEEB07A763
    Information 4/20/2009 8:19:12 AM PLFlash DeviceIoControl Service None 105 N/A HOME-CEEB07A763
    Information 4/20/2009 8:19:07 AM Nero BackItUp Scheduler 3 None 0 N/A HOME-CEEB07A763
    Information 4/20/2009 8:18:48 AM McAfee SiteAdvisor Service None 0 N/A HOME-CEEB07A763
    Information 4/20/2009 8:18:32 AM Winlogon None 1001 N/A HOME-CEEB07A763
    Information 4/20/2009 7:57:10 AM MsiInstaller None 11707 Tom HOME-CEEB07A763
    Error 4/20/2009 2:00:23 AM HomeServer HomeBackup 770 N/A HOME-CEEB07A763
    Error 4/20/2009 2:00:20 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/20/2009 1:56:17 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/20/2009 1:53:14 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/20/2009 1:51:11 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/20/2009 1:50:07 AM VSS None 12293 N/A HOME-CEEB07A763
    Information 4/20/2009 1:49:57 AM HomeServer HomeBackup 768 N/A HOME-CEEB07A763
    Error 4/19/2009 1:51:30 PM HomeServer HomeBackup 770 N/A HOME-CEEB07A763
    Error 4/19/2009 1:51:27 PM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/19/2009 1:47:24 PM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/19/2009 1:44:21 PM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/19/2009 1:42:18 PM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/19/2009 1:41:14 PM VSS None 12293 N/A HOME-CEEB07A763
    Information 4/19/2009 1:41:04 PM HomeServer HomeBackup 768 N/A HOME-CEEB07A763
    Information 4/19/2009 10:14:51 AM McLogEvent None 5000 SYSTEM HOME-CEEB07A763
    Error 4/19/2009 1:15:43 AM HomeServer HomeBackup 770 N/A HOME-CEEB07A763
    Error 4/19/2009 1:15:40 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/19/2009 1:11:36 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/19/2009 1:08:33 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/19/2009 1:06:29 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/19/2009 1:05:25 AM VSS None 12293 N/A HOME-CEEB07A763
    Information 4/19/2009 1:05:05 AM HomeServer HomeBackup 768 N/A HOME-CEEB07A763
    Error 4/18/2009 7:34:25 PM HomeServer HomeBackup 770 N/A HOME-CEEB07A763
    Error 4/18/2009 7:34:22 PM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/18/2009 7:30:19 PM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/18/2009 7:27:16 PM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/18/2009 7:25:13 PM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/18/2009 7:24:08 PM VSS None 12293 N/A HOME-CEEB07A763
    Information 4/18/2009 7:23:54 PM HomeServer HomeBackup 768 N/A HOME-CEEB07A763
    Information 4/18/2009 2:36:38 PM McLogEvent None 5000 SYSTEM HOME-CEEB07A763
    Error 4/18/2009 1:43:13 PM McLogEvent None 5051 SYSTEM HOME-CEEB07A763
    Information 4/18/2009 11:13:36 AM McLogEvent None 5000 SYSTEM HOME-CEEB07A763
    Information 4/18/2009 10:53:14 AM McLogEvent None 5000 SYSTEM HOME-CEEB07A763
    Error 4/18/2009 10:51:38 AM McLogEvent None 5051 SYSTEM HOME-CEEB07A763
    Information 4/18/2009 10:36:43 AM McLogEvent None 5000 SYSTEM HOME-CEEB07A763
    Error 4/18/2009 10:35:27 AM McLogEvent None 5051 SYSTEM HOME-CEEB07A763
    Error 4/18/2009 2:37:20 AM HomeServer HomeBackup 770 N/A HOME-CEEB07A763
    Error 4/18/2009 2:37:17 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/18/2009 2:33:14 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/18/2009 2:30:11 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/18/2009 2:28:08 AM VSS None 12293 N/A HOME-CEEB07A763
    Error 4/18/2009 2:27:04 AM VSS None 12293 N/A HOME-CEEB07A763

           
           I appreciate the help you are giving me I have never used a for before this all new to me.  How is the weather where you are in Germany. Would like to visit Munich again spent my Honymoon there many years ago
           
           
           
           
           
    Tuesday, April 21, 2009 9:07 PM
  • Noleft overs this a fresh drivee with new hard drive  I can access the server and see what is there but won't let me retieve it what ever is wrong also prevent any backup
    Wednesday, September 28, 2011 8:36 AM