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Windows 7 Home Premium OEM Suddenly deemed not genuine RRS feed

  • Question

  • Hi,

    My copy of Windows has suddenly been deemed not genuine after many months of problem-free use.  I have recently updated the BIOS of my motherboard and then had to roll it back due to an error.  In the process of troubleshooting, I tried different configurations for my computer (removing RAM and expansion cards).  It is now back to its original state, aside from the "not genuine" issue.  Is it due to any of the aforementioned configuration changes I had made?  If so, how can I re-establish my serial as being genuine?

    Thanks in advance.

    Below is the diagnostic report from the Genuine Advantage Tool.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-H9HKD-JKPC3-48HXY
    Windows Product Key Hash: 6KrKReqTEMTjnhBivETqGIDdT7o=
    Windows Product ID: 00359-OEM-8702092-23557
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {A8ED1D43-E255-4989-BCE7-DCAC88BBE370}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Cris Tabarstinacolis\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A8ED1D43-E255-4989-BCE7-DCAC88BBE370}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-48HXY</PKey><PID>00359-OEM-8702092-23557</PID><PIDType>3</PIDType><SID>S-1-5-21-1992556264-1948471028-2149255760</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1402   </Version><SMBIOSVersion major="2" minor="4"/><Date>20090625000000.000000+000</Date></BIOS><HWID>FDB93607018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65816</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-020-923557-02-4105-7600.0000-3182009
    Installation ID: 000055467702375231961045571860829653286714688542487834
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 48HXY
    License Status: Notification
    Notification Reason: 0xC004F00F.
    Remaining Windows rearm count: 3
    Trusted time: 14/03/2011 7:42:51 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:14:2011 18:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAQADAAAAAgABAAEAln2yf8DNdOaI/T76AqWQe4QfCv80ac6fXKOA5f44TFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC A_M_I_ OEMAPIC 
      FACP A_M_I_ OEMFACP 
      HPET A_M_I_ OEMHPET 
      MCFG A_M_I_ OEMMCFG 
      OEMB A_M_I_ AMI_OEM 
      OSFR A_M_I_ OEMOSFR 


    Tuesday, March 15, 2011 12:02 AM

Answers

  • The configuration changes are sufficient to cause reactivation.  You may have a damaged file.  Click Start, type 'cmd' + Enter in the Search/Run box.  Right click on the CMD icon at the top of the results pane and select Run as Administrator.  Type 'sfc /scannow' at the prompt and exit when finished.  Try to activate again.

    If it won't activate online do it by phone.  Click Start and type 'slui.exe 4' in the Search/Run box.  Follow the directions.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Tuesday, March 15, 2011 12:52 AM
    Answerer

All replies

  • The configuration changes are sufficient to cause reactivation.  You may have a damaged file.  Click Start, type 'cmd' + Enter in the Search/Run box.  Right click on the CMD icon at the top of the results pane and select Run as Administrator.  Type 'sfc /scannow' at the prompt and exit when finished.  Try to activate again.

    If it won't activate online do it by phone.  Click Start and type 'slui.exe 4' in the Search/Run box.  Follow the directions.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Tuesday, March 15, 2011 12:52 AM
    Answerer
  • Ok, the scan worked!  

     

    Thanks very much!

    Tuesday, March 15, 2011 1:15 AM
  • You're welcome.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, March 15, 2011 2:21 AM
    Answerer