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Didn't recieve key? RRS feed

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    I ordered a Genuine Advantage kit almost 3 months ago now. Despite never recieving any email confirmation whatsoever, my credit card was debited for the cost of the kit, and I recieved a copy of XP Pro on DVD through the post a week or two later.

    I'm still waiting for the key - without it the £90 I paid for the kit has been pointless! I have sent numerous e-mails which have either been ignored or fobbed off with 'contact sales' - I would, but where?!?

    I'm starting to get really annoyed with it all now, and I am beginning to wonder why it was even worth paying for it in the first place.

     

    Sunday, July 23, 2006 7:54 AM

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    Dok:

    The direct email for customer service responsible for billing and e-mail fulfillment is here: You can contact Customer Service
    Monday through Friday, at direct-mar@msdirectservices.com

     

    I would suggest having your order numbers ready though :). They will be able to help you directly concerning billing and ordering (as our support team does not have access to that sensitive information).

    -phil

    Monday, July 24, 2006 7:25 AM

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    Dok:

    The direct email for customer service responsible for billing and e-mail fulfillment is here: You can contact Customer Service
    Monday through Friday, at direct-mar@msdirectservices.com

     

    I would suggest having your order numbers ready though :). They will be able to help you directly concerning billing and ordering (as our support team does not have access to that sensitive information).

    -phil

    Monday, July 24, 2006 7:25 AM
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    Hi doktorrob

    The free phone number for the WGA order status in the UK is 0800 0324479 they are very helpful and quicker than the email option

     

    Monday, July 24, 2006 8:40 PM