Update subscription Problme RRS feed

  • Question

  • I have a free trial that ends in 35 days I already paid for a 1yr subscription and can not activate it.  It keeps telling me I need to pay but have areadly.  I was looking for a phone number for windows Live OneCare and can not find one

    Sunday, February 3, 2008 7:17 PM


  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations.If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.


    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.




    Monday, February 4, 2008 2:39 AM