locked
Vista Ultimate: Bonus Validation RRS feed

  • Question

  • I purchased from Cyberpower, and when I try to redeem it says I have failed to meet eligability requirements.

    I am in the US and just got it 2 days ago.

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-6CDQM-RV23K-RP8F7
    Windows Product Key Hash: 7VrYSubZ86JPxkAAnCqEelHYZa4=
    Windows Product ID: 89580-014-0000025-71519
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: 720aedaa-88fd-4a1b-abc8-b4fdfeab5def
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_77F760FE-150-80070002_7E90FEE8-175-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_B4D0AA8B-817-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>720aedaa-88fd-4a1b-abc8-b4fdfeab5def</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-RP8F7</PKey><PID>89580-014-0000025-71519</PID><PIDType>5</PIDType><SID>S-1-5-21-681034998-4093136024-1952822494</SID><SYSTEM><Manufacturer>Micro-Star International</Manufacturer><Model>MS-1717X</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>A1717NG6 V7.02</Version><SMBIOSVersion major="2" minor="4"/><Date>20070117000000.000000+000</Date></BIOS><HWID>FD323507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MSI_NB</OEMID><OEMTableID>MEGABOOK</OEMTableID></OEM></MachineData>   <Software><Office><Result>104</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, June 3, 2007 7:05 PM

Answers

  • Hi Shallis,

    I got your message and replied. Please let me know if that does not resolve this issue.

     

    Thank you,

    Jenifer

    Thursday, June 14, 2007 7:57 PM

All replies

  • In order to become eligible for the Bonus Pack, you must purchase a new computer from a select list of system builders that install an OEM version of Windows Vista.  Unfortunately, you do not qualify since you purchased a retail version of Windows Vista Ultimate edition and apparentl;y installed it yourself on a computer you already own.  Please review the following:

     

    How can I tell if the copy of Microsoft Windows that was installed on my computer is eligible for the BONUS PACK offer?: http://www.localpcbuilder.com/eligible/
    Monday, June 4, 2007 2:00 AM
    Moderator
  •  

     

    I purchased a brand new lap top, with Vista Ultimate from Cyberpower.  They are on the list. 

    I did not purchase a retail version of WVU.

     

     

    Monday, June 4, 2007 6:49 AM
  • Hi Shallis,

    We are going to need to talk with you about your specific issue, but it would be cumbersome to do so over the Forum.

     

    Please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a support incident. Afterward, please psot the incident number in this thread and we will contact you directly.

     

    Thank you,

    Jenifer

    Monday, June 4, 2007 6:24 PM
  • here it is

    1036764295

    Tuesday, June 5, 2007 12:26 AM
  • Hi Shallis,

    I am in the process of getting information from our Support organization. I will be in contact with you soon via e-mail.

     

    Thank you for your patience.

     

    Jenifer

    Wednesday, June 6, 2007 5:40 PM
  • okay

     

     

    Wednesday, June 6, 2007 10:31 PM
  • Hi Shallis,

    I have sent you an e-mail. Please let me know if you do not receive it.

     

    Thank you,

    Jenifer

    Wednesday, June 13, 2007 9:05 PM
  • Received & replied.
    Thursday, June 14, 2007 3:48 AM
  • Hi Shallis,

    I did not receive your reply. Can you please re-send?

     

    Thank you,

    Jenifer

    Thursday, June 14, 2007 3:54 PM
  • Hi Shallis,

    I got your message and replied. Please let me know if that does not resolve this issue.

     

    Thank you,

    Jenifer

    Thursday, June 14, 2007 7:57 PM
  • Yes, it worked. Thanks
    Thursday, June 14, 2007 11:27 PM