Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
The Product key you used is a volume key that has been blocked by Microsoft RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    I purchased a used computer about a year ago and it came with a copy of XP Pro, and had a product key sticker on the tower. My kids downloaded a virus last week, so I used the disc that came with the computer to re-install XP pro. The sound no longer works, so I was trying to update the drivers for Sound Blaster 0220, and do the windows updates to see if that corrected the problem of "No Audio Device." When I went to update windows, microsoft asked me to install something to validate my copy of XP pro. I did, and was informed "The product key used to activate Windows on your PC is a volume license key that has been blocked by Microsoft." I'd like to know what I can do to validate the version so I can update the computer.

    Also, If you have any suggestions as to fixing the sound, I'd appreciate it.

    Saturday, February 5, 2011 9:37 AM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
    "Bradyfan1972" wrote in message news:e478a29c-4a29-4098-9fa3-bfcde5371bf4...

    I purchased a used computer about a year ago and it came with a copy of XP Pro, and had a product key sticker on the tower. My kids downloaded a virus last week, so I used the disc that came with the computer to re-install XP pro. The sound no longer works, so I was trying to update the drivers for Sound Blaster 0220, and do the windows updates to see if that corrected the problem of "No Audio Device." When I went to update windows, microsoft asked me to install something to validate my copy of XP pro. I did, and was informed "The product key used to activate Windows on your PC is a volume license key that has been blocked by Microsoft." I'd like to know what I can do to validate the version so I can update the computer.

    Also, If you have any suggestions as to fixing the sound, I'd appreciate it.


    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     
    What does the COA sticker on the tower say, exactly? (do NOT post the Key!)
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, February 10, 2011 1:28 AM
    Saturday, February 5, 2011 11:31 AM
    Moderator

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    "Bradyfan1972" wrote in message news:e478a29c-4a29-4098-9fa3-bfcde5371bf4...

    I purchased a used computer about a year ago and it came with a copy of XP Pro, and had a product key sticker on the tower. My kids downloaded a virus last week, so I used the disc that came with the computer to re-install XP pro. The sound no longer works, so I was trying to update the drivers for Sound Blaster 0220, and do the windows updates to see if that corrected the problem of "No Audio Device." When I went to update windows, microsoft asked me to install something to validate my copy of XP pro. I did, and was informed "The product key used to activate Windows on your PC is a volume license key that has been blocked by Microsoft." I'd like to know what I can do to validate the version so I can update the computer.

    Also, If you have any suggestions as to fixing the sound, I'd appreciate it.


    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     
    What does the COA sticker on the tower say, exactly? (do NOT post the Key!)
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, February 10, 2011 1:28 AM
    Saturday, February 5, 2011 11:31 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    No reply from the Original Poster.

    Issue is assumed to be resolved.

    Darin MS
    • Proposed as answer by ISMAILKHAN Monday, December 19, 2011 9:40 PM
    Thursday, February 10, 2011 1:28 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-JB6X6-XQF6J-2GCB2
    Windows Product Key Hash: WfwQ5JNl4rzu3qUPZZDuNiYpcYE=
    Windows Product ID: 55274-646-9686166-23701
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {93E1BA7E-367D-4EB2-8435-2A7B6250D6CE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{93E1BA7E-367D-4EB2-8435-2A7B6250D6CE}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2GCB2</PKey><PID>55274-646-9686166-23701</PID><PIDType>1</PIDType><SID>S-1-5-21-1606980848-1757981266-682003330</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-FJ270</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0130X6</Version><SMBIOSVersion major="2" minor="31"/><Date>20060329000000.000000+000</Date></BIOS><HWID>0C860800018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65687</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1FFB0:Sony Corporation|1FFB0:Sony Corporation ITCNC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, February 23, 2011 1:23 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello youngnchamp,

    Your Sony computer has volume licensing installations of both Windows XP Pro and Office Enterprise 2007.  The Windows installation is reporting as a blocked volume licensing product key, and no doubt the Office product key has been pirated.

    Order a set of Recovery Discs from Sony here https://servicesales.sel.sony.com/ecom/accessories/web/index.jsp to put your computer back to out-of-the-box condition, loaded with Genuine Windows.  Enter the model number VGN-FJ270 in the search box at the upper right to see the parts available---recovery discs are $17.95 + shipping.

    Wednesday, February 23, 2011 2:50 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi Darin,

     

    From the other threads it seems you may have the answer to my problem...I have a second hand desktop using windows XP....I am unable to do updates leading me to suspect that the OS software is not genuine..(there is no XP label on the tower) I get the following diagnostic report given below. If my validation licence is not genuine I am quite happy to purchase a genuine version but I wish to avoid a re-installation as I will lose installed programmes etc...is there a way to purchase a licence without doing a reinstall of the OS? any help much appreciated.

     

    regards

     

    Matyiii

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Blocked VLK

    Validation Code: 3

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-WRKJB-YKRFQ-XVK98

    Windows Product Key Hash: p3JYo49I4HFumf8jBg8no8xdXJY=

    Windows Product ID: 55274-648-8637434-23093

    Windows Product ID Type: 1

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {65FE96F3-24D9-4F8D-9D73-50689EA371BC}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-800a_E2AD56EA-766-191_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{65FE96F3-24D9-4F8D-9D73-50689EA371BC}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XVK98</PKey><PID>55274-648-8637434-23093</PID><PIDType>1</PIDType><SID>S-1-5-21-790525478-1425521274-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0601   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080916000000.000000+000</Date></BIOS><HWID>301A3F870184E078</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>612275422967D86</Val><Hash>XYqOTp4ExqdpELVYGpPpOIJnPH8=</Hash><Pid>89388-707-3861746-65285</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 14A30:ASUSTeK Computer Inc|160D8:GENUINE C&C INC

    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

    OEM Activation 2.0 Data-->

    N/A

     

    Sunday, June 5, 2011 10:09 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    "matyiii" wrote in message news:55f405d6-3439-4e9b-8ddd-aaef2c23e054...

    Hi Darin,

     

    From the other threads it seems you may have the answer to my problem...I have a second hand desktop using windows XP....I am unable to do updates leading me to suspect that the OS software is not genuine..(there is no XP label on the tower) I get the following diagnostic report given below. If my validation licence is not genuine I am quite happy to purchase a genuine version but I wish to avoid a re-installation as I will lose installed programmes etc...is there a way to purchase a licence without doing a reinstall of the OS? any help much appreciated.

     

    regards

     

    Matyiii

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Blocked VLK

    Validation Code: 3

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-WRKJB-YKRFQ-XVK98

    Windows Product Key Hash: p3JYo49I4HFumf8jBg8no8xdXJY=

    Windows Product ID: 55274-648-8637434-23093

    Windows Product ID Type: 1

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.3.0.pro


    Please - do not piggy-back on other's threads, as it only leads to confusion.
     
    Having said that, your Installation of Windows is indeed a non-genuine Volume License.
     
    If you can get hold of a genuine Full XP Pro disk and Key (NOT an Upgrade), you can use that, together with the Product Key Update tool to change the current installation to the genuine Key and activate that.
     
    Note however, that genuine new packs for XP Pro are very rare - and that packs offered on eBay and such sites are more likely than not to be counterfeit. Make sure of your vendor before spending your cash!
    Your motherboard appears to have been manufactured in 2008 - which suggests that it's probably quite capable of running Win7, and that is one avenue that you should at least consider.
     
    Please also note that your installation of Office is of a version that is only sold in bulk to orgnisations for use in their own machines (or sold through the HUP program). If you bought this copy retail, then it also is counterfeit.
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 5, 2011 11:36 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi Darin,

     

    thanks for the swift response...apologies for the piggy back..

     

    I am not sure from your reply whether (if I find a copy of XP Pro of which I am fond) I can get a genuine key without reinstalling and thus losing the applications loaded on the OS....which is what I would like to do...and presumably loading Windows 7 will certainly mean I lose all apps for which I don't have disks and will have to re download from the internet.

     

    Please clarify..thanks for help to date.

     

    matyiii

    Wednesday, June 8, 2011 8:37 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    "matyiii" wrote in message news:ca9d8f2c-e184-46bf-9f2b-cdd59591f54d...

    Hi Darin,

     

    thanks for the swift response...apologies for the piggy back..

     

    I am not sure from your reply whether (if I find a copy of XP Pro of which I am fond) I can get a genuine key without reinstalling and thus losing the applications loaded on the OS....which is what I would like to do...and presumably loading Windows 7 will certainly mean I lose all apps for which I don't have disks and will have to re download from the internet.

     

    Please clarify..thanks for help to date.

     

    matyiii

    IF you can get a genuine Full Retail copy of XP Pro you should be able to use the Key from that together with the Product Key Update tool to make the current install genuine.
     
    Yes, installing Win 7 would mean a clean install (which would be required anyhow, even if the XP was genuine).
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 8, 2011 8:50 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    OK will give that a whirl...thanks, very helpful
    Wednesday, June 8, 2011 11:02 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    "matyiii" wrote in message news:19dd8489-462f-42d0-b950-fb789a584000...
    OK will give that a whirl...thanks, very helpful

    You're welcome - good luck!

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 8, 2011 11:44 AM
    Moderator