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On behalf of my friend... Home Premium Key? RRS feed

  • Question

  • On behalf of my friend im writing this...

    He has had hes dell inspiron 6400 laptop for 2 years now, He bought it and it came with windows vista home premium 32bit...
    Now today his laptop is refusing to log him in as it is saying it is a invalid key. Immediatly we used the same serial that is on his laptop and yet it is still saying its invalid..

    Any support?

    We suspect this immediatly to be a microsoft based problem...
    Thursday, October 8, 2009 6:31 PM

Answers

  • Hello kickme93,

       VBScript runtime is a Vista system that is unrelated to Vista's anti-piracy systems so any issues with it would need to be directed to Vista support (http://support.microsoft.com).

      As for the Mismatched files that are causing the Non-Genuine issue, If you are unable to do a System Restore to a point befor the files were modified and you are unable to run the System Scan to posibly repair the files, then (as I mentioned in my above post) only other suggestions I can give would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.    

    Sorry I couldn't be more help,
    Darin mS
    Monday, November 2, 2009 9:31 PM

All replies

  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {7D880E22-8EA3-4A83-BED1-FCFBBA16707D}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\browseui.dll[6.0.6000.16386]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7D880E22-8EA3-4A83-BED1-FCFBBA16707D}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2798044046-2124847122-1644417903</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A17</Version><SMBIOSVersion major="2" minor="4"/><Date>20070613000000.000000+000</Date></BIOS><HWID>82333507018400EE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M07 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(303, 9) (null): 0xC004E017

    HWID Data-->
    HWID Hash Current: OgAAAAEABQABAAIAAQABAAAAAwABAAEAnJ8SYBjEWFBy8jZ2jNDqTrIgNJ8c2vL0jBQgy3purFb0SA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL M07
    FACP DELL M07
    HPET DELL M07
    BOOT DELL M07
    MCFG DELL M07
    SLIC DELL M07
    SSDT PmRef CpuPm
    Thursday, October 8, 2009 7:18 PM
  • Hello Kickme93

    I believe Vista's Licensing Store is corrupt or is unreadable for some reason.
    Would you try the following to recreate the Store:

    1) Open an Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You will likely be asked to enter a Product Key. Use th one found on the sticker on the side or bottom of the computer



    NOTE: I also see some File Mismatchs in your Duagnostic Report. 
        
        File Scan Data-->
        File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6000.16386]
        File Mismatch: C:\Windows\system32\browseui.dll[6.0.6000.16386]

      A File Mismatch means that the file's signature Hash (think fingerprint) no longer matched what Vista has on record which means those file have been modified or corrupt some how (possibly a Virus, Random corruption, Hard Drive issue or anything else that can cause a file to be changed in some way).  It's altogeather possible that whatever messed up the Licensing Store is probably what modified these files

      Currently these File Mismatches don't seem to be causeing an issue, but Vista usually sees a File Mismatch as a possible attack on it's security and there is a strong possibility for a Non-Genuin problem occuring in the near future, because of thes files.

      If after you fix the Licensing Store issue, you get start seeing Non-Genuine messages, it's probably related to these File Mismatches.  To resolve them, try the below steps:

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Click the ‘Start’ button

    3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

    4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    5)    Click the "Next" button.

    6)    Reboot back into Normal mode

    7)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible (note: it may only be able to fix some or even none of the bad files it finds).

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

    Hope that helps,
    Darin MS

    • Marked as answer by Darin Smith MS Thursday, October 8, 2009 8:29 PM
    • Unmarked as answer by Kickme93 Friday, October 9, 2009 4:14 PM
    Thursday, October 8, 2009 8:25 PM
  • Im going to his house tomorrow, ill print this off and give it an attempt and reply back to you tomorrow.
    He cant use his desktop or anything, it just stays black and loads up a windows genuine advantage mir
    Thursday, October 8, 2009 8:46 PM
  • I gave this an attempt but yet we cant get past step 5 as it come up with this error.

    http://img98.imageshack.us/img98/953/martinsfookedlaptopnote.png

    Any ideas?
    Friday, October 9, 2009 3:57 PM
  • Hi Kickme93

    That is odd, I don't know why Ready Boost is reporting that it is dependant on slsvc (slsvc is also know as the 'Software Licensing Service').  Never seen that before...

      Reboot and then make sure there are no USB thumb drives pugged into the PC while you try again.

      If that doesn't work, give it a try in Safe Mode.  You don't need to turn off slsvc (or turn it back on) because it is off by default in safe mode. (so ignore steps 5 and 9 while in Safe Mode).

      While in Safe Mode, also give that second set of steps a try, as well.

    Thanks,
    Darin MS
    • Marked as answer by Darin Smith MS Friday, October 9, 2009 6:39 PM
    • Unmarked as answer by Kickme93 Friday, October 30, 2009 8:18 PM
    Friday, October 9, 2009 6:39 PM
  • http://i35.tinypic.com/m76fpi.jpg

    This happens whenever i try to run the script.
    it happens in ALL users including the hidden vista admin account.

    He isnt smart enough to edit any files like this so im guessing its a vista based problem.

    Sorry that its a old topic bump but ive just had time to get to his now.

    It says there is a error on line 291 letter 5..

    It is NOT EDITED
    Friday, October 30, 2009 8:18 PM
  • Hello kickme93,

       VBScript runtime is a Vista system that is unrelated to Vista's anti-piracy systems so any issues with it would need to be directed to Vista support (http://support.microsoft.com).

      As for the Mismatched files that are causing the Non-Genuine issue, If you are unable to do a System Restore to a point befor the files were modified and you are unable to run the System Scan to posibly repair the files, then (as I mentioned in my above post) only other suggestions I can give would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.    

    Sorry I couldn't be more help,
    Darin mS
    Monday, November 2, 2009 9:31 PM