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Validation Issue - Error 0XC004C4A8 RRS feed

  • Question

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    I have had my computer since May of this year, and validated Vista when we got it.  About a week ago, after the Welcome screen, the computer started popping the message that "The Windows Vista Ultimate product key you typed is invalid for activation".  The automated phone system window does not include numbers under the installation ID groups, making it impossible to get help both from the automated system and the customer service representatives.  The validation results doesn't say my Vista is not genuine, but rather says it is unable to determine whether this copy is genuine.  The limited availability to my computer is that I can access the internet, and nothing else.

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f012
    Cached / Grace status: 0x0 / 0x0
    Windows Product Key: *****-*****-RR33D-4QV66-PBRD6
    Windows Product Key Hash: OhISkQpWkWmVChTTX3aVdkpdtUE=
    Windows Product ID: 89580-378-1145926-71448
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.000
    ID: {03D34BCE-4245-489D-9D8C-B72A482AC865}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{03D34BCE-4245-489D-9D8C-B72A482AC865}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010100.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PBRD6</PKey><PID>89580-378-1145926-71448</PID><PIDType>5</PIDType><SID>S-1-5-21-2190547480-2390543847-2645793699</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXG051                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="3"/><Date>20060927000000.000000+000</Date></BIOS><HWID>9E323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>615C3D6099B56BA</Val><Hash>vI3/IT2CcA69tb9yreJqxSPUF2g=</Hash><Pid>89409-861-3448522-65478</Pid><PidType>8</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    I also don't know what RAID program is installed, but I dont' think it's Silicon.  The search results for RAID come up with a file folder and cabinet file that have dell drivers.
    Monday, August 27, 2007 8:29 AM

Answers

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    nima:

     

    You can use these commands to activate Vista over telephone while youre in reduced functionality:

     

    Launch the "Learn more online" when you load into Windows Vista (and access with reduced functionality). After that, you should have Internet Explorer (or Firefox, etc) open up.

     

    In the address bar, type in "c:\windows\system32\slui.exe 4" and press enter.

     

    Does that work for you?

     

    -phil

    Monday, August 27, 2007 9:58 PM

All replies

  •  

    Nima:

     

    It looks like your PC was activated (or at least the product key) since Februrary and is a MSDN product key - is this correct?

     

    The MGADiag.exe program actually pulls a stored cached-value of validation and it looks like the last time you validated at www.microsoft.com/genuine it said you were Genuine.

     

    Can you go to www.microsoft.com/genuine and click Validate? Does the message 0xC004C4A8 still come up? This specific message means that your hardware has most likely changed (whether by physical change or drivers) and requires re-activation (as you mention).

     

    -phil
    Monday, August 27, 2007 7:15 PM
  • Hi Phil,

     

    Yes, I am still getting the 0xC004C4A8 error when I try to validate.  However, I'm not sure how to activate Vista because I can't get in to system properties...

     

    my interface doesn't come up, and through the explorer I can find the C drive, but the system properties button won't activate.

     

     

     

    Monday, August 27, 2007 9:31 PM
  •  

    nima:

     

    You can use these commands to activate Vista over telephone while youre in reduced functionality:

     

    Launch the "Learn more online" when you load into Windows Vista (and access with reduced functionality). After that, you should have Internet Explorer (or Firefox, etc) open up.

     

    In the address bar, type in "c:\windows\system32\slui.exe 4" and press enter.

     

    Does that work for you?

     

    -phil

    Monday, August 27, 2007 9:58 PM
  • Hi Phil,

     

    The computer doesn't find the address with a 4 at the end.  Without the 4, I get a warning that the publisher could not be verified (not sure if that should be worrisome).  I tell it to run and I get the Windows Activation, but there's no numbers under the installation ID except 1-9 for the groups.

     

    Before my first post, I did try to call the 866 number and tried to work through both the automated number and a phone representative.  I'm guessing that I'm supposed to have numbers under the 1-9 since the system didn't recognize 1, 2, 3, 4, 5, 6 as the first group.  When I spoke to a representative he had me reboot the system.  This didn't get me any numbers either, and it took so long that I think he thought I hung up.

     

     

    Monday, August 27, 2007 10:52 PM