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This computer is not running a genuine version of Windows RRS feed

  • Question

  • My system is reporting that my Windows 7 Ultimate is not genuine.  I recently reinstalled the OS a few months ago.  When I go to system properties, the Genuine Microsoft is not there, and it does not give me the option of changing the product activation key.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-J3FVC-GGCCY-QB4TT
    Windows Product Key Hash: Cx2+dqfE3CjPDQDn5K8kgjcTaL4=
    Windows Product ID: 00426-967-1357507-85735
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {44EBB694-F796-4A65-9B19-3F8E5C00FAF1}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppcomapi.dll[Hr = 0x80070005]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{44EBB694-F796-4A65-9B19-3F8E5C00FAF1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QB4TT</PKey><PID>00426-967-1357507-85735</PID><PIDType>5</PIDType><SID>S-1-5-21-2359905028-2403407729-868607350</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1737</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="5"/><Date>20110414000000.000000+000</Date></BIOS><HWID>F47A3D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-967-135750-01-1033-7600.0000-1202011
    Installation ID: 005465797683141751779046571823034970682281072462908036
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: QB4TT
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 10/29/2011 7:59:16 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000002800
    Event Time Stamp: 10:29:2011 18:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui


    HWID Data-->
    HWID Hash Current: PgAAAAEABQABAAIAAAACAAAABQABAAEAln1SU9Z/eNo4K45sen9oQSb+UF+GGXJd1F/SYEZ8OjKCbBzoRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      SLIC            DELL          QA09  
      OSFR            DELL          DELL   
      SSDT            BrtRef        DD01BRT
      SSDT            BrtRef        DD01BRT
      SSDT            BrtRef        DD01BRT
      SSDT            BrtRef        DD01BRT



    Sunday, October 30, 2011 3:06 AM

Answers

  • "TGernert" wrote in message news:e4a3aa9f-f0ce-47ee-b858-c18c74f93a5c...

    My system is reporting that my Windows 7 Ultimate is not genuine.  I recently reinstalled the OS a few months ago.  When I go to system properties, the Genuine Microsoft is not there, and it does not give me the option of changing the product activation key.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-J3FVC-GGCCY-QB4TT
    Windows Product Key Hash: Cx2+dqfE3CjPDQDn5K8kgjcTaL4=
    Windows Product ID: 00426-967-1357507-85735
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001



    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppcomapi.dll[Hr = 0x80070005]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100


    Other data—>
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1737</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="5"/><Date>20110414000000.000000+000</Date></BIOS



    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: QB4TT
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 10/29/2011 7:59:16 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000002800
    Event Time Stamp: 10:29:2011 18:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui



    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes





     

    You have some problems :)
    The version of systemcpl.dll found is the wrong one for a SP1 install
    You have other file irregularities, which look as if the system has been hacked, either by using a Loader tool, or by malware.
    For what version and edition of Windows is the system licensed *according to the COA sticker one the case*  - or inside the battery compartment?
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, November 3, 2011 9:12 PM
    Sunday, October 30, 2011 8:40 AM
    Moderator

All replies

  • Have you tried using System Restore to recover to a point before this error appeared?
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, October 30, 2011 4:16 AM
    Answerer
  • "TGernert" wrote in message news:e4a3aa9f-f0ce-47ee-b858-c18c74f93a5c...

    My system is reporting that my Windows 7 Ultimate is not genuine.  I recently reinstalled the OS a few months ago.  When I go to system properties, the Genuine Microsoft is not there, and it does not give me the option of changing the product activation key.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-J3FVC-GGCCY-QB4TT
    Windows Product Key Hash: Cx2+dqfE3CjPDQDn5K8kgjcTaL4=
    Windows Product ID: 00426-967-1357507-85735
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001



    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppcomapi.dll[Hr = 0x80070005]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100


    Other data—>
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1737</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="5"/><Date>20110414000000.000000+000</Date></BIOS



    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: QB4TT
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 10/29/2011 7:59:16 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000002800
    Event Time Stamp: 10:29:2011 18:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui



    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes





     

    You have some problems :)
    The version of systemcpl.dll found is the wrong one for a SP1 install
    You have other file irregularities, which look as if the system has been hacked, either by using a Loader tool, or by malware.
    For what version and edition of Windows is the system licensed *according to the COA sticker one the case*  - or inside the battery compartment?
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, November 3, 2011 9:12 PM
    Sunday, October 30, 2011 8:40 AM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.

     


    Darin MS
    Thursday, November 3, 2011 9:12 PM