Answered by:
Windows XP Professional cannot be activated

Question
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Hi there,
I purchased a sealed copy of Windows XP Pro from Ebay, and it includes a COA and Product Key that seem to pass the authentication requirements as per this page http://www.microsoft.com/en-us/howtotell/Software.aspx#Packaging.
I've contacted the seller, who insists it is a genuine copy. I've attached the diagnostic report below - just wondering if there is anything obvious in the report that gives away the problem?
Many thanks in advance!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Not Activated
Validation Code: 1
Cached Validation Code: N/A
Windows Product Key: *****-*****-72XBB-8882H-66C68
Windows Product Key Hash: +GnsLXUfLh9gpHV2RVMqVJ/HhLU=
Windows Product ID: 76487-341-2126996-22875
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {C459AC39-A38B-4B0F-8B4A-A35AF8D02B73}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A
Version: N/A
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C459AC39-A38B-4B0F-8B4A-A35AF8D02B73}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-66C68</PKey><PID>76487-341-2126996-22875</PID><PIDType>5</PIDType><SID>S-1-5-21-823518204-484763869-1801674531</SID><SYSTEM><Manufacturer>VMware, Inc.</Manufacturer><Model>VMware Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="4"/><Date>20091231000000.000000+000</Date></BIOS><HWID>518838870184165D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Licensing Data-->
N/A
Windows Activation Technologies-->
N/A
HWID Data-->
N/A
OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 0927:Dell Inc|0927:Fujitsu Siemens Computers|1319D:Fujitsu Siemens Computers|0927:Gateway, Inc|1319D:Gateway, Inc|0927:Hewlett-Packard Company|1319D:Hewlett-Packard Company|0927:HITACHI, Ltd|1319D:HITACHI, Ltd|0916:Microsoft Corporation|0960:Microsoft Corporation|006D:Microsoft Corporation|007A:Microsoft Corporation|0927:Mitsubishi Electric Information Technology Corporation|1319D:Mitsubishi Electric Information Technology Corporation|0927:NEC Corporation|1319D:NEC Corporation|0927:TOSHIBA CORPORATION|1319D:TOSHIBA CORPORATION|0927:Unisys Corporation|1319D:Unisys Corporation|13024:VMware, Inc
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
OEM Activation 2.0 Data-->
N/A
Tuesday, August 30, 2011 7:44 PM
Answers
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"anget123" wrote in message news:e4ad27c7-338f-4427-8c46-865b63a3f40a...
Hi there,
I purchased a sealed copy of Windows XP Pro from Ebay, and it includes a COA and Product Key that seem to pass the authentication requirements as per this page http://www.microsoft.com/en-us/howtotell/Software.aspx#Packaging.
I've contacted the seller, who insists it is a genuine copy. I've attached the diagnostic report below - just wondering if there is anything obvious in the report that gives away the problem?
Many thanks in advance!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Not Activated
Validation Code: 1
Cached Validation Code: N/A
Windows Product Key: *****-*****-72XBB-8882H-66C68
Windows Product Key Hash: +GnsLXUfLh9gpHV2RVMqVJ/HhLU=
Windows Product ID: 76487-341-2126996-22875
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010100.3.0.pro
I can see no problem with the report – other than the obvious fact that it’s not activated.Have you tried Telephone activation and speaking to an operator?Pick the option to activate by phone, then, when the ansafone asks which service you require, do NOT respond – this should force an operator to pick up who can deal with your problem.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Wednesday, August 31, 2011 8:07 PM
- Marked as answer by Darin Smith MS Thursday, September 1, 2011 9:30 PM
Tuesday, August 30, 2011 9:29 PMModerator