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Why is OneCare soliciting renewal money when the product is at End of Life? RRS feed

  • Question

  • I received an email from Microsoft today stating that I need to renew my one year subscription to OneCare to avoid interuption of service.    Why would they solicit a service fee if OneCare is at End Of Life?
    Friday, April 2, 2010 2:58 AM

Answers

  • The renewal notice was a mistake. If you tried to renew your subscription it would not have been accepted.

    Jim


    Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Friday, April 2, 2010 4:13 AM
    Moderator

All replies

  • The renewal notice was a mistake. If you tried to renew your subscription it would not have been accepted.

    Jim


    Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Friday, April 2, 2010 4:13 AM
    Moderator
  • Just an added note that I suspect some of these notices are simply part of the automatic billing system that supports not only OneCare, but also other Windows Live services like Hotmail Premium and others.  It's probably nearly impossible to fully disable these messages for OneCare and still leave those for other products functioning.

    To deal with this they seem to be sending lots of the other special notices stating that OneCare is End-Of-Life and indicated you need to select another protection application.  Though this may be confusing, at least you are receiving the message that something is changing and if not sure how to proceed have taken the time to come here and ask.

    Rob

    Friday, April 2, 2010 4:54 PM
    Moderator
  • Thank you for your quick reply. Dave
    Sunday, April 4, 2010 4:58 PM