"rhuuuu" wrote
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
Build lab: 6001.vistasp1_gdr.100218-0019
TTS Error: M:20110109002330936-
File Scan Data-->
File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6001.18159], Hr = 0x800b0100
Other data-->
SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1420 </Model></SYSTEM><BIOS><Manufacturer>Dell
Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="4"/><Date>20080711000000.000000+000</Date></BIOS
Spsys.log Content:
[excised for clarity]
Licensing Data-->
Software Licensing service is not running.
Phew! - there's a fair amount of stuff in the SPSys.log - which is unusual and potentially worrying, but let's worry about the actual error messages first, as it may sort that out as well....
You have a number of problems here, which may or may not be inter-dependent.
The Software Licensing service is not running, because of the other issues (this is normal), under the circumstances.
File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6001.18159], Hr = 0x800b0100
- this indicates that the file found by the Software Licensing Service when it checked, was not the same as it expected it to be in some way.
TTS Error: M:20110109002330936-
You have a Mod Auth Tamper present - which first made its mark today (lots more later)
Cached Online Validation Code: N/A, hr = 0x80070426
You attempted Validation at some point and it failed with this error message, which, if I'm reading it right, simply means that the Software Licensing Service has stopped.
Back to the Mod-Auth tamper....
Vista is in, what we call a 'Mod-Auth' Tamper state. There are 2 types of Mod-Auth tampers.
1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification
(by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but
there is an off-chance that the roll back did not occur.
2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way and is caused by a running program
that is incompatible with Vista.
Because there is a Mismatched file listed under the "File Scan Data-->" line of your Diagnostic Report, we know that your issue is an On Disk Mod-Auth tamper.
In your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:20110109002330936-
This is the Tamper Time Stamp and it breaks down like this:
(year) (month) (day) (time in 24format) (millisecond)
M:2011 01 09 0023 30936 -
Now that you know the time of the tamper,
you have an idea of when the actual problem started - somewhere within 72 hours before that time.
We already know the name of the file involved - gdi32.dll, but at this point it's not needed.
Did you install any new drivers or programs in that time-frame? (If so, uninstall them if you can). Did you get any Virus warnings?
To fix the problem, first try System Restore - to a point about 3 days before the Tamper stamp.
(so late Jan 5th would be a good one).
Once the Restore is complete, reboot again, and see if the problem has gone. Run the MGADiag tool, and see if the Mod-Auth tamper error has gone, and whether anything new has cropped up - is the Software Licensing service now running?
Post back with the new report, and we'll take another look at it.
(I had to repost this response, as you deleted your earlier attempts - please don't do that! <g>)
Noel Paton | Nil Carborundum Illegitemi |
CrashFixPC |
The Three-toed Sloth
