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Can't start the software licensing service, any advice?

    Question

  • I can't start Windows Update, Control Panel, can't open the Personalize option...
    So I downloaded Microsoft Genuine Advantage Diagnostic Tool and I got this:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {BDD9B502-A85A-4D1F-87E1-B5406567C672}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A


    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002


    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002


    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057


    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Users\tRajche\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->


    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BDD9B502-A85A-4D1F-87E1-B5406567C672}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-413422503-1825129554-2326391737</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A300</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>2.10</Version><SMBIOSVersion major="2" minor="4"/><Date>20090904000000.000000+000</Date></BIOS><HWID>9F323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  


    Spsys.log Content: 0x80070002


    Licensing Data-->
    Software Licensing service is not running.


    Windows Activation Technologies-->
    N/A


    HWID Data-->
    HWID Hash Current: PgAAAAEABwABAAEAAQACAAAAAwABAAEAeqjy7NqP3p0uqdRUwr8GhFDx4IYqd+gV8vQa7PIu+nMg6qxWKoU=


    OEM Activation 1.0 Data-->
    N/A


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC TOSINV TOSINV00
      FACP TOSINV TOSINV00
      HPET TOSINV TOSINV00
      BOOT TOSINV TOSINV00
      MCFG TOSINV TOSINV00
      ASF! TOSINV TOSINV00
      SLIC TOSINV TOSINV00
      SSDT PmRef CpuPm



    Any help will be appreciated .
    Thursday, March 8, 2012 5:50 PM

Answers

All replies

  • "tRajche" wrote in message news:e4be8df7-8a09-4bdd-888c-424d6932e7b7...
    I can't start Windows Update, Control Panel, can't open the Personalize option...
    So I downloaded Microsoft Genuine Advantage Diagnostic Tool and I got this:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003



    Licensing Data-->
    Software Licensing service is not running.





    Any help will be appreciated .
     
    Your problem appears to be that the Software Licensing Service is not running.
    and it must, if Vista is not to complain.
    Have you been using any form of Registry Cleaner??
    First check that the Service is set to start Automatically – click on Start, in the Search box, type SERVICES.MSC, and hit the Enter key. Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click on it and select Properties. Make sure that it’s set to Automatic, and click Apply – then try and start the service using the button
    Once that’s properly set, Start the service – how long before it appears to stop again?
    Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?
    Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results.
    net start slsvc
    sc qc slsvc
    sc queryex slsvc
    sc qprivs slsvc
    sc qsidtype slsvc
    sc sdshow slsvc

    copy and paste the results into your response. (click on the black/white icon top left of the window, click on Edit...>Select All, and hit the Enter key to copy the whole thing to the clipboard, you can then paste it to your response).
    Download, install, update and run a Full System scan with Malwarebytes Anti-Malware (www.malwarebytes.org ) – remove everything it finds.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, March 8, 2012 7:29 PM
    Moderator
  • Okay, first: when I start the Software Licensing Service it gives me the following message: "Windows could not start the Software Licensing Service on local computer.  Error 0x80070002: The system can't find the file specified."

     As for the command prompt commands:

    -net start slsvc: "The Software Licensing service could not be started.

    A system error has occurred.

    System error 2 has occurred... The system can't find the file specified

    (it seems I have deleted some files with the tune up registry cleaner??)

    -C:\Windows\system32>sc qc slsvc

    [SC] QueryServiceConfig SUCCESS


    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\SLsvc.exe
            LOAD_ORDER_GROUP   : ProfSvc_Group
            TAG                : 0
            DISPLAY_NAME       : Software Licensing
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService


    C:\Windows\system32>sc queryex slsvc


    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : -2147024894  (0x80070002)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :


    C:\Windows\system32>sc qprivs slsvc
    [SC] QueryServiceConfig2 SUCCESS


    SERVICE_NAME: slsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege


    C:\Windows\system32>sc qsidtype slsvc
    [SC] QueryServiceConfig2 SUCCESS


    SERVICE_NAME: slsvc
    SERVICE_SID_TYPE:  UNRESTRICTED


    C:\Windows\system32>sc sdshow slsvc


    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
    RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

    I have had some problems the last few days with my Toshiba satellite (2,5 years old laptop)

    It froze and when i booted, it couldn't start (blank screen and the HDD led wasn't flashing at all... i couldn't even start it in safe mode) So I did a C: format. 

    After that I have no access to the windows update service, control panel.. My harman.kardon speakers are don't working (I can hear sounds with my headset though) i can't even install my printer driver..

    Thanks for the reply and I hope we will find a solution..

    -Trajche

    Thursday, March 8, 2012 9:22 PM
  • "tRajche" wrote in message news:f59506eb-205d-43c1-8ec5-1cb1e64cb417...

    Okay, first: when I start the Software Licensing Service it gives me the following message: "Windows could not start the Software Licensing Service on local computer.  Error 0x80070002: The system can't find the file specified."

    As for the command prompt commands:

    -net start slsvc: "The Software Licensing service could not be started.

    A system error has occurred.

    System error 2 has occurred... The system can't find the file specified

     

    -Trajche

    OMG – another registry cleaner problem!
    Which one? Are you able to undo recent changes made by it?
     
    Please run the following commands
     
    ICACLS C:\Windows\System32\slsvc.exe
    ICACLS C:\Windows\System32\en-US\slsvc.exe.mui
    REG QUERY HKU
     
    post the results.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, March 8, 2012 9:41 PM
    Moderator
  • I've tried to undo recent changes with Tuneup.. no luck

    here are the results:

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.


    C:\Windows\system32>icacls c:\windows\system32\slsvc.exe
    c:\windows\system32\slsvc.exe NT SERVICE\TrustedInstaller:(F)
                                  BUILTIN\Administrators:(RX)
                                  NT AUTHORITY\SYSTEM:(RX)
                                  BUILTIN\Users:(RX)


    Successfully processed 1 files; Failed processing 0 files


    C:\Windows\system32>icacls c:\windows\system32\en-US\slsvc.exe.mui
    c:\windows\system32\en-US\slsvc.exe.mui NT SERVICE\TrustedInstaller:(F)
                                            BUILTIN\Administrators:(RX)
                                            NT AUTHORITY\SYSTEM:(RX)
                                            BUILTIN\Users:(RX)


    Successfully processed 1 files; Failed processing 0 files


    C:\Windows\system32>reg query hku


    HKEY_USERS\.DEFAULT
    HKEY_USERS\S-1-5-19
    HKEY_USERS\S-1-5-20
    HKEY_USERS\S-1-5-21-413422503-1825129554-2326391737-1000
    HKEY_USERS\S-1-5-21-413422503-1825129554-2326391737-1000_Classes
    HKEY_USERS\S-1-5-18

    Thursday, March 8, 2012 9:54 PM
  • "tRajche" wrote in message news:32906a72-3e17-4b6c-a999-b99dcbac14cd...

    I've tried to undo recent changes with Tuneup.. no luck

    here are the results:



    That looks normal.
    OK – we’ll have to see if we can track down any missing file, while I try and see if I can create a possible registry problem. :) 
    run the following command from an Elevated Command prompt.
    DIR C:\Windows\System32\sl*.*  /S
    post the results
    This could be a long process – if you’d rather go to MS Support, then I would understand (from what I understand, though, their response would be to reinstall) -
    WGA Support can be found here-

    North America:

    http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:

    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, March 9, 2012 8:40 AM
    Moderator
  • Okay here are the results: 

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.


    C:\Windows\system32>DIR C:\Windows\System32\sl*.* /S
     Volume in drive C is Vista
     Volume Serial Number is 7EEC-B04C


     Directory of C:\Windows\System32


    08/03/2012  21:12    <DIR>          sl-SI
    21/01/2008  03:24           225.792 SLC.dll
    21/01/2008  03:24           777.216 slcc.dll
    21/01/2008  03:23           137.216 SLCExt.dll
    21/01/2008  03:25            42.496 slcinst.dll
    21/01/2008  03:24           573.440 SLCommDlg.dll
    21/01/2008  03:24           186.368 SLLUA.exe
    02/11/2006  13:42    <DIR>          slmgr
    21/01/2008  03:24            80.047 slmgr.vbs
    21/01/2008  03:25         2.623.488 SLsvc.exe
    08/03/2012  21:12    <DIR>          SLUI
    21/01/2008  03:24           354.304 SLUI.exe
    21/01/2008  03:24            57.856 SLUINotify.dll
    21/01/2008  03:25            12.288 slwga.dll
    21/01/2008  03:25            35.328 slwmi.dll
                  12 File(s)      5.105.839 bytes


     Directory of C:\Windows\System32\config\systemprofile\Pictures


    01/07/2009  16:19    <DIR>          Slide Shows
                   0 File(s)              0 bytes


     Directory of C:\Windows\System32\en-US


    21/01/2008  03:25            49.152 SLC.dll.mui
    21/01/2008  03:25            24.576 slcc.dll.mui
    21/01/2008  03:25            15.360 SLCEXT.dll.mui
    21/01/2008  03:25            77.824 SLCommDlg.dll.mui
    02/11/2006  13:40             2.560 SLLUA.exe.mui
    21/01/2008  03:25            16.384 SLsvc.exe.mui
    21/01/2008  03:25            20.480 SLUI.exe.mui
    02/11/2006  13:40             3.072 SLUINotify.dll.mui
                   8 File(s)        209.408 bytes


     Directory of C:\Windows\System32\Lang\HDMI


    04/08/2008  08:45    <DIR>          SLV
                   0 File(s)              0 bytes


     Directory of C:\Windows\System32\licensing\ppdlic


    21/01/2008  03:23             3.035 SLC-Component-SKU-OCUR-ppdlic.xrm-ms
                   1 File(s)          3.035 bytes


     Directory of C:\Windows\System32\slmgr\0409


    21/01/2008  03:25            23.072 slmgr.ini
                   1 File(s)         23.072 bytes


     Directory of C:\Windows\System32\wbem


    21/01/2008  03:25            25.060 slwmi.mof
                   1 File(s)         25.060 bytes


         Total Files Listed:
                  23 File(s)      5.366.414 bytes
                   5 Dir(s)  89.445.822.464 bytes free


    And for the rest, when i click the link: 

    http://support.microsoft.com/contactus/?ws=support#tab0

    it brings me here, again.

    Thanks once again trying to help me.. 

    Friday, March 9, 2012 9:30 AM
  • "tRajche" wrote in message news:5ef20b98-2c2c-47a5-ab69-e3e5ba450e7d...

    Okay here are the results:

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    And for the rest, when i click the link:

    http://support.microsoft.com/contactus/?ws=support#tab0

    it brings me here, again.

    Thanks once again trying to help me..

     
     
    Bother – I broke the link again!
    I fixed it your response above – I’ll fix it mine in a minute :)
     
    The output looks normal – I’m convinced this is a registry problem, probably caused by your Tuneup program,
    Which exact version are you using?
     
    Try a System Restore back to a time the system was working properly, if your utility hasn’t broken that as well :(
    If you can’t get there by normal means, click on Start, and enter RSTRUI.EXE in the Search box, and hit the Enter key.
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, March 9, 2012 11:41 AM
    Moderator
  • It may be interesting to see what typeing in a command prompt show.
     
    reg query HKLM\SYSTEM\CurrentControlSet\Services\slsvc

    --
    .
    --
    "Noel D Paton" wrote in message news:111afbef-1f2e-4972-bbca-16526006e1d1...
    > "tRajche" wrote in message news:5ef20b98-2c2c-47a5-ab69-e3e5ba450e7d...
    > Okay here are the results:
    >
    > Microsoft Windows [Version 6.0.6001]
    > Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
    >
    >
    >
    > And for the rest, when i click the link:
    >
    >
    >
    >
    >
    http://support.microsoft.com/contactus/?ws=support#tab0
    >
    > it brings me here, again.
    >
    > Thanks once again trying to help me..
    >
    >
    >
    >
    >
    >
    >
    >
    >
    >
    >
    >
    >
    >
    >
    >


    > Bother – I broke the link again!
    > I fixed it your response above – I’ll fix it mine in a minute :)

    > The output looks normal – I’m convinced this is a registry problem, probably caused by your Tuneup program,
    > Which exact version are you using?

    > Try a System Restore back to a time the system was working properly, if your utility hasn’t broken that as well :(
    > If you can’t get there by normal means, click on Start, and enter RSTRUI.EXE in the Search box, and hit the Enter key.




    >
    > --------------------------------------------------------------------------------
    > Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, March 9, 2012 12:11 PM
  • "DavidMCandy" wrote in message news:b82d49f7-fa12-40e6-86d6-f66d2cb197f7...
    It may be interesting to see what typeing in a command prompt show.
     
    reg query HKLM\SYSTEM\CurrentControlSet\Services\slsvc
     
     
     
     
    Hopefully, the SC queries will have covered most of that data – but I agree the output woold be worth seeing.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, March 9, 2012 12:33 PM
    Moderator
  • Yeah, i am 99% sure the problem is caused by TuneUp (CCleaner).

    btw:

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.


    C:\Windows\system32>reg query HKLM\SYSTEM\CurrentControlSet\Services\slsvc


    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc
        DisplayName    REG_SZ    @%SystemRoot%\system32\SLsvc.exe,-101
        Group    REG_SZ    ProfSvc_Group
        ImagePath    REG_EXPAND_SZ    %SystemRoot%\system32\SLsvc.exe
        Description    REG_SZ    @%SystemRoot%\system32\SLsvc.exe,-100
        ObjectName    REG_SZ    NT AUTHORITY\NetworkService
        ErrorControl    REG_DWORD    0x1
        Start    REG_DWORD    0x2
        Type    REG_DWORD    0x10
        DependOnService    REG_MULTI_SZ    RpcSs
        ServiceSidType    REG_DWORD    0x1
        RequiredPrivileges    REG_MULTI_SZ    SeAuditPrivilege\0SeChangeNotifyPrivil
    ege\0SeCreateGlobalPrivilege\0SeImpersonatePrivilege
        FailureActions    REG_BINARY    80510100000000000000000003000000140000000100
    0000C0D4010001000000E09304000000000000000000

    Friday, March 9, 2012 1:07 PM
  • "tRajche" wrote in message news:cbe349fa-5c4c-4f1e-a7ad-c60347ade104...

    Yeah, i am 99% sure the problem is caused by TuneUp (CCleaner).

    btw:

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.



     
     
    CCleaner is one of the better ones – which isn’t saying much.
    Again, the output appears normal.
     
    I’m just about out of ideas here – David may have some more – The history with the System Error 2 in this forum isn’t great; it’s one that we’ve never really found a root cause for, and so have been unable to fix except by a repair install or a reformat/reinstall.
     
    We’ve had some luck recently with others of this kind – but I can’t get a handle on this one at all yet. :(
     
    I’ll have a think and get back to you later.
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, March 9, 2012 1:47 PM
    Moderator
  • Hmm, i hope we'll find a way to solve the problem.
    And other thing, when I install updates it says : "Updates were not configured correctly. Reverting changes".. if that helps You.

    -trajche

    Friday, March 9, 2012 2:59 PM
  • "tRajche" wrote in message news:a736af9a-7fd7-4d3d-9f7e-8168f80392bb...

    Hmm, i hope we'll find a way to solve the problem.
    And other thing, when I install updates it says : "Updates were not configured correctly. Reverting changes".. if that helps You.

    -trajche

    That problem is not unusual- if the Software Licensing Service is not functional, then no Windows updates (apart from possibly Critical Security ones) will install.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, March 9, 2012 7:22 PM
    Moderator
  • Noel
     
    Have you tried running ProcMon
    (http://technet.microsoft.com/en-us/sysinternals/bb896645
    to track it down before?
     
    --
    ..
    --
    "Noel D Paton" wrote in message news:e6d23cd8-58ce-4e7c-9a4e-b51e12eaca8a...
    > "tRajche" wrote in message news:cbe349fa-5c4c-4f1e-a7ad-c60347ade104...
    > Yeah, i am 99% sure the problem is caused by TuneUp (CCleaner).
    >
    > btw:
    >
    >
    > Microsoft Windows [Version 6.0.6001]
    > Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    >
    >
    >
    >
    >
    >
    > CCleaner is one of the better ones – which isn’t saying much.
    > Again, the output appears normal.
    >
    > I’m just about out of ideas here – David may have some more – The
    > history with the System Error 2 in this forum isn’t great; it’s one
    > that we’ve never really found a root cause for, and so have been unable
    > to fix except by a repair install or a reformat/reinstall.
    >
    > We’ve had some luck recently with others of this kind – but I can’t
    > get a handle on this one at all yet. :(
    >
    > I’ll have a think and get back to you later.
    >
    >
    >
    >
    >
    > --------------------------------------------------------------------------------
    > Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed
    > Sloth
     
     
    Friday, March 9, 2012 9:47 PM
  • And typing un and elevated command prompt
     
    ntsd c:\windows\system32\slsvc.exe
     
    then pressing g twice at the prompt will load it and it's dependent dll
    files. This checks that all files are being found. Any files not found will
    be listed as such.
     
    Then just exit the window.
    --
    ..
    --
    "DavidMCandy" wrote in message news:aff9e9af-b8bb-4117-b0a7-62e1f478d53e...
    > Noel
    >
    > Have you tried running ProcMon
    > (http://technet.microsoft.com/en-us/sysinternals/bb896645
    > to track it down before?
    >
    > --
    > ..
    > --
    > "Noel D Paton" wrote in message
    > news:e6d23cd8-58ce-4e7c-9a4e-b51e12eaca8a...
    >> "tRajche" wrote in message news:cbe349fa-5c4c-4f1e-a7ad-c60347ade104...
    >> Yeah, i am 99% sure the problem is caused by TuneUp (CCleaner).
    >>
    >> btw:
    >>
    >>
    >> Microsoft Windows [Version 6.0.6001]
    >> Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    >>
    >>
    >>
    >>
    >>
    >>
    >> CCleaner is one of the better ones – which isn’t saying
    >> much.
    >> Again, the output appears normal.
    >>
    >> I’m just about out of ideas here – David may have some more
    >> – The
    >> history with the System Error 2 in this forum isn’t great;
    >> it’s one
    >> that we’ve never really found a root cause for, and so have been
    >> unable
    >> to fix except by a repair install or a reformat/reinstall.
    >>
    >> We’ve had some luck recently with others of this kind – but
    >> I can’t
    >> get a handle on this one at all yet. :(
    >>
    >> I’ll have a think and get back to you later.
    >>
    >>
    >>
    >>
    >>
    >> --------------------------------------------------------------------------------
    >> Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed
    >> Sloth
    >
    >
     
     
    Friday, March 9, 2012 10:21 PM
  • "DavidMCandy" wrote in message news:aff9e9af-b8bb-4117-b0a7-62e1f478d53e...
    Noel
     
    Have you tried running ProcMon
    (http://technet.microsoft.com/en-us/sysinternals/bb896645
    to track it down before?
     
     
     
     
    I think that ProcMon is probably beyond most posters here (heck, it’s probably beyond me, in terms of talking someone through it) – the problem is to know what the output should look like, and be able to spot the differences, without all the side-chatter from irrelevant procs.
    Doing that by remote would be possible (maybe) but not in a forum context, I don’t think.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, March 10, 2012 9:07 AM
    Moderator
  • "DavidMCandy" wrote in message news:3650aff8-05c2-49fe-888e-d08bb1c44887...
    And typing un and elevated command prompt
     
    ntsd c:\windows\system32\slsvc.exe
     
    then pressing g twice at the prompt will load it and it's dependent dll
    files. This checks that all files are being found. Any files not found will
    be listed as such.
     
     
     
     
     
    That’s one I’ve not come across?
    Isn’t it a function of VS, rather than the OS – and so requires VS to be installed?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, March 10, 2012 9:12 AM
    Moderator
  • NTSD was part of XP. Seems it was removed from Vista. Would have been handy.
     
    I'll give directions on how to do it. We'll let the poster decide if they can do it.
     
    Download Process Monitor (procmon) from
     
    It doesn't require installation. It's in a zip file and will work anywhere you put it. You can even dbl click it in the zip file.
     
    Firstly start the Services application. Click Start - Control Panel - choose Classic View in left hand pane - choose Administrative Tools, then Services. Leave the program open.
     
    Double click Procmon. The program opens to the Filter dialog. To get back here click Filter menu - Filter...
     
    The filter dialog has four drop down comboboxes or listboxes along the top of the dialog. Enter the following critera into the drop down combo/listboxes and click the Add button after each line.
     
    Process Name Contains Services.exe Include
    Process Name Contains SLSvc.exe Include
    Event Class Is File System Include
    Result Is Not Sucess Include
     
    Click the Ok button. Go to the Filter menu and make sure Drop Filtered Events is ticked.
     
    Switch back to the Services application. Right click Software Licensing Service and choose Start. Wait for it to start and fail. Switch back to Procmon. Click File menu - and clear the tick next to Capture Events.
     
    In the Result column we are looking for File Not Found or Path Not Found. In testing on my system there is a file called C:\Windows\system32\ui\SwDRM.dll which isn't found which must be normal.
     
    If you have Excel you can sort the data there. In Procmon click in the Event list, press the Home key, then Shift + End. Then click the Edit menu then Copy. Switch or start Excel and choose Edit menu then Paste. Go to column G and choose Data menu then Sort. Scroll down to either File Not Found or Path Not Found.
     
    Don't post the whole output here. It's too big. Do select a line and choose Edit menu - Copy to copy the line with a File Not Found or Path Not Found result.
    If you need someone to peruse it for you. Save the events in a file. Click File menu then Save. Choose Comma Seperated Values (CSV).  Upload to your Public folder on Skydrive.
     
    Skydrive is Microsoft's Windows Live file upload site.
    http://explore.live.com/skydrive

    If you have downloaded any of the Live applications or have a web based live
    mail account you already have access to your Skydrive.

    Put your event list in the public folder and copy the link from the address bar.

    --
    .
    --
    "Noel D Paton" wrote in message news:665ad472-48d0-415a-b648-734550de0121...
    > "DavidMCandy" wrote in message news:aff9e9af-b8bb-4117-b0a7-62e1f478d53e...
    > Noel

    > Have you tried running ProcMon
    > (http://technet.microsoft.com/en-us/sysinternals/bb896645
    > to track it down before?




    > I think that ProcMon is probably beyond most posters here (heck, it’s probably beyond me, in terms of talking someone through it) – the problem is to know what the output should look like, and be able to spot the differences, without all the side-chatter from irrelevant procs.
    > Doing that by remote would be possible (maybe) but not in a forum context, I don’t think.
    >
    > --------------------------------------------------------------------------------
    > Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, March 12, 2012 9:10 AM
  • PS In the result column also look for NAME NOT FOUND,
     
    --
    ..
    --
    "DavidMCandy" wrote in message news:087c3ce2-e56d-4da5-94f7-f6a76a466fff...
    > NTSD was part of XP. Seems it was removed from Vista. Would have been
    > handy.
    >
    > I'll give directions on how to do it. We'll let the poster decide if they
    > can do it.
    >
    > Download Process Monitor (procmon) from
    > http://technet.microsoft.com/en-us/sysinternals/bb896645
    >
    > It doesn't require installation. It's in a zip file and will work anywhere
    > you put it. You can even dbl click it in the zip file.
    >
    > Firstly start the Services application. Click Start - Control Panel -
    > choose Classic View in left hand pane - choose Administrative Tools, then
    > Services. Leave the program open.
    >
    > Double click Procmon. The program opens to the Filter dialog. To get back
    > here click Filter menu - Filter...
    >
    > The filter dialog has four drop down comboboxes or listboxes along the top
    > of the dialog. Enter the following critera into the drop down
    > combo/listboxes and click the Add button after each line.
    >
    > Process Name Contains Services.exe Include
    > Process Name Contains SLSvc.exe Include
    > Event Class Is File System Include
    > Result Is Not Sucess Include
    >
    >
    > Click the Ok button. Go to the Filter menu and make sure Drop Filtered
    > Events is ticked.
    >
    > Switch back to the Services application. Right click Software Licensing
    > Service and choose Start. Wait for it to start and fail. Switch back to
    > Procmon. Click File menu - and clear the tick next to Capture Events.
    >
    > In the Result column we are looking for File Not Found or Path Not Found.
    > In testing on my system there is a file called
    > C:\Windows\system32\ui\SwDRM.dll which isn't found which must be normal.
    >
    > If you have Excel you can sort the data there. In Procmon click in the
    > Event list, press the Home key, then Shift + End. Then click the Edit menu
    > then Copy. Switch or start Excel and choose Edit menu then Paste. Go to
    > column G and choose Data menu then Sort. Scroll down to either File Not
    > Found or Path Not Found.
    >
    > Don't post the whole output here. It's too big. Do select a line and
    > choose Edit menu - Copy to copy the line with a File Not Found or Path Not
    > Found result.
    >
    > If you need someone to peruse it for you. Save the events in a file. Click
    > File menu then Save. Choose Comma Seperated Values (CSV). Upload to your
    > Public folder on Skydrive.
    >
    > Skydrive is Microsoft's Windows Live file upload site.
    > http://explore.live.com/skydrive
    >
    > If you have downloaded any of the Live applications or have a web based
    > live
    > mail account you already have access to your Skydrive.
    >
    > Put your event list in the public folder and copy the link from the
    > address bar.
    >
    > --
    >
    > --
    > "Noel D Paton" wrote in message
    > news:665ad472-48d0-415a-b648-734550de0121...
    >> "DavidMCandy" wrote in message
    >> news:aff9e9af-b8bb-4117-b0a7-62e1f478d53e...
    >> Noel
    >>
    >> Have you tried running ProcMon
    >> (http://technet.microsoft.com/en-us/sysinternals/bb896645
    >> to track it down before?
    >>
    >>
    >>
    >>
    >> I think that ProcMon is probably beyond most posters here (heck,
    >> it’s probably beyond me, in terms of talking someone through it)
    >> – the problem is to know what the output should look like, and be
    >> able to spot the differences, without all the side-chatter from
    >> irrelevant procs.
    >> Doing that by remote would be possible (maybe) but not in a forum
    >> context, I don’t think.
    >>
    >> --------------------------------------------------------------------------------
    >> Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed
    >> Sloth
     
     
    Wednesday, March 14, 2012 4:44 AM
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS

    Monday, March 19, 2012 9:13 PM