Answered by:
Can't start the software licensing service, any advice?

Question
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I can't start Windows Update, Control Panel, can't open the Personalize option...
So I downloaded Microsoft Genuine Advantage Diagnostic Tool and I got this:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
Windows Product ID: 89578-OEM-7332157-00237
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {BDD9B502-A85A-4D1F-87E1-B5406567C672}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.101014-0432
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Users\tRajche\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BDD9B502-A85A-4D1F-87E1-B5406567C672}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-413422503-1825129554-2326391737</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A300</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>2.10</Version><SMBIOSVersion major="2" minor="4"/><Date>20090904000000.000000+000</Date></BIOS><HWID>9F323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software Licensing service is not running.
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: PgAAAAEABwABAAEAAQACAAAAAwABAAEAeqjy7NqP3p0uqdRUwr8GhFDx4IYqd+gV8vQa7PIu+nMg6qxWKoU=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSINV TOSINV00
FACP TOSINV TOSINV00
HPET TOSINV TOSINV00
BOOT TOSINV TOSINV00
MCFG TOSINV TOSINV00
ASF! TOSINV TOSINV00
SLIC TOSINV TOSINV00
SSDT PmRef CpuPm
Any help will be appreciated .Thursday, March 8, 2012 5:50 PM
Answers
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No further reply from the Original Poster.
Issue is assumed to be resolved.
Darin MS
- Marked as answer by Darin Smith MS Monday, March 19, 2012 9:13 PM
Monday, March 19, 2012 9:13 PM
All replies
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"tRajche" wrote in message news:e4be8df7-8a09-4bdd-888c-424d6932e7b7...I can't start Windows Update, Control Panel, can't open the Personalize option...
So I downloaded Microsoft Genuine Advantage Diagnostic Tool and I got this:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
Windows Product ID: 89578-OEM-7332157-00237
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
Licensing Data-->
Software Licensing service is not running.
Any help will be appreciated .Your problem appears to be that the Software Licensing Service is not running.and it must, if Vista is not to complain.Have you been using any form of Registry Cleaner??First check that the Service is set to start Automatically – click on Start, in the Search box, type SERVICES.MSC, and hit the Enter key. Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click on it and select Properties. Make sure that it’s set to Automatic, and click Apply – then try and start the service using the buttonOnce that’s properly set, Start the service – how long before it appears to stop again?Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results.net start slsvcsc qc slsvc
sc queryex slsvc
sc qprivs slsvc
sc qsidtype slsvc
sc sdshow slsvc
copy and paste the results into your response. (click on the black/white icon top left of the window, click on Edit...>Select All, and hit the Enter key to copy the whole thing to the clipboard, you can then paste it to your response).Download, install, update and run a Full System scan with Malwarebytes Anti-Malware (www.malwarebytes.org ) – remove everything it finds.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothThursday, March 8, 2012 7:29 PMModerator -
Okay, first: when I start the Software Licensing Service it gives me the following message: "Windows could not start the Software Licensing Service on local computer. Error 0x80070002: The system can't find the file specified."
As for the command prompt commands:
-net start slsvc: "The Software Licensing service could not be started.
A system error has occurred.
System error 2 has occurred... The system can't find the file specified
(it seems I have deleted some files with the tune up registry cleaner??)
-C:\Windows\system32>sc qc slsvc
[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: slsvc
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\SLsvc.exe
LOAD_ORDER_GROUP : ProfSvc_Group
TAG : 0
DISPLAY_NAME : Software Licensing
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\NetworkService
C:\Windows\system32>sc queryex slsvc
SERVICE_NAME: slsvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : -2147024894 (0x80070002)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :
C:\Windows\system32>sc qprivs slsvc
[SC] QueryServiceConfig2 SUCCESS
SERVICE_NAME: slsvc
PRIVILEGES : SeAuditPrivilege
: SeChangeNotifyPrivilege
: SeCreateGlobalPrivilege
: SeImpersonatePrivilege
C:\Windows\system32>sc qsidtype slsvc
[SC] QueryServiceConfig2 SUCCESS
SERVICE_NAME: slsvc
SERVICE_SID_TYPE: UNRESTRICTED
C:\Windows\system32>sc sdshow slsvc
D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)I have had some problems the last few days with my Toshiba satellite (2,5 years old laptop)
It froze and when i booted, it couldn't start (blank screen and the HDD led wasn't flashing at all... i couldn't even start it in safe mode) So I did a C: format.
After that I have no access to the windows update service, control panel.. My harman.kardon speakers are don't working (I can hear sounds with my headset though) i can't even install my printer driver..
Thanks for the reply and I hope we will find a solution..
-Trajche
Thursday, March 8, 2012 9:22 PM -
"tRajche" wrote in message news:f59506eb-205d-43c1-8ec5-1cb1e64cb417...
Okay, first: when I start the Software Licensing Service it gives me the following message: "Windows could not start the Software Licensing Service on local computer. Error 0x80070002: The system can't find the file specified."
As for the command prompt commands:
-net start slsvc: "The Software Licensing service could not be started.
A system error has occurred.
System error 2 has occurred... The system can't find the file specified
-Trajche
OMG – another registry cleaner problem!Which one? Are you able to undo recent changes made by it?Please run the following commandsICACLS C:\Windows\System32\slsvc.exeICACLS C:\Windows\System32\en-US\slsvc.exe.muiREG QUERY HKUpost the results.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothThursday, March 8, 2012 9:41 PMModerator -
I've tried to undo recent changes with Tuneup.. no luck
here are the results:
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Windows\system32>icacls c:\windows\system32\slsvc.exe
c:\windows\system32\slsvc.exe NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>icacls c:\windows\system32\en-US\slsvc.exe.mui
c:\windows\system32\en-US\slsvc.exe.mui NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>reg query hku
HKEY_USERS\.DEFAULT
HKEY_USERS\S-1-5-19
HKEY_USERS\S-1-5-20
HKEY_USERS\S-1-5-21-413422503-1825129554-2326391737-1000
HKEY_USERS\S-1-5-21-413422503-1825129554-2326391737-1000_Classes
HKEY_USERS\S-1-5-18
Thursday, March 8, 2012 9:54 PM -
"tRajche" wrote in message news:32906a72-3e17-4b6c-a999-b99dcbac14cd...
I've tried to undo recent changes with Tuneup.. no luck
here are the results:
That looks normal.OK – we’ll have to see if we can track down any missing file, while I try and see if I can create a possible registry problem. :)run the following command from an Elevated Command prompt.DIR C:\Windows\System32\sl*.* /Spost the resultsThis could be a long process – if you’d rather go to MS Support, then I would understand (from what I understand, though, their response would be to reinstall) -WGA Support can be found here-
North America:
http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Edited by Noel D PatonEditor Friday, March 9, 2012 12:01 PM fix links
Friday, March 9, 2012 8:40 AMModerator -
Okay here are the results:
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Windows\system32>DIR C:\Windows\System32\sl*.* /S
Volume in drive C is Vista
Volume Serial Number is 7EEC-B04C
Directory of C:\Windows\System32
08/03/2012 21:12 <DIR> sl-SI
21/01/2008 03:24 225.792 SLC.dll
21/01/2008 03:24 777.216 slcc.dll
21/01/2008 03:23 137.216 SLCExt.dll
21/01/2008 03:25 42.496 slcinst.dll
21/01/2008 03:24 573.440 SLCommDlg.dll
21/01/2008 03:24 186.368 SLLUA.exe
02/11/2006 13:42 <DIR> slmgr
21/01/2008 03:24 80.047 slmgr.vbs
21/01/2008 03:25 2.623.488 SLsvc.exe
08/03/2012 21:12 <DIR> SLUI
21/01/2008 03:24 354.304 SLUI.exe
21/01/2008 03:24 57.856 SLUINotify.dll
21/01/2008 03:25 12.288 slwga.dll
21/01/2008 03:25 35.328 slwmi.dll
12 File(s) 5.105.839 bytes
Directory of C:\Windows\System32\config\systemprofile\Pictures
01/07/2009 16:19 <DIR> Slide Shows
0 File(s) 0 bytes
Directory of C:\Windows\System32\en-US
21/01/2008 03:25 49.152 SLC.dll.mui
21/01/2008 03:25 24.576 slcc.dll.mui
21/01/2008 03:25 15.360 SLCEXT.dll.mui
21/01/2008 03:25 77.824 SLCommDlg.dll.mui
02/11/2006 13:40 2.560 SLLUA.exe.mui
21/01/2008 03:25 16.384 SLsvc.exe.mui
21/01/2008 03:25 20.480 SLUI.exe.mui
02/11/2006 13:40 3.072 SLUINotify.dll.mui
8 File(s) 209.408 bytes
Directory of C:\Windows\System32\Lang\HDMI
04/08/2008 08:45 <DIR> SLV
0 File(s) 0 bytes
Directory of C:\Windows\System32\licensing\ppdlic
21/01/2008 03:23 3.035 SLC-Component-SKU-OCUR-ppdlic.xrm-ms
1 File(s) 3.035 bytes
Directory of C:\Windows\System32\slmgr\0409
21/01/2008 03:25 23.072 slmgr.ini
1 File(s) 23.072 bytes
Directory of C:\Windows\System32\wbem
21/01/2008 03:25 25.060 slwmi.mof
1 File(s) 25.060 bytes
Total Files Listed:
23 File(s) 5.366.414 bytes
5 Dir(s) 89.445.822.464 bytes free
And for the rest, when i click the link:
http://support.microsoft.com/contactus/?ws=support#tab0
it brings me here, again.
Thanks once again trying to help me..
Friday, March 9, 2012 9:30 AM -
"tRajche" wrote in message news:5ef20b98-2c2c-47a5-ab69-e3e5ba450e7d...
Okay here are the results:
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
And for the rest, when i click the link:
http://support.microsoft.com/contactus/?ws=support#tab0
it brings me here, again.
Thanks once again trying to help me..
Bother – I broke the link again!I fixed it your response above – I’ll fix it mine in a minute :)The output looks normal – I’m convinced this is a registry problem, probably caused by your Tuneup program,Which exact version are you using?Try a System Restore back to a time the system was working properly, if your utility hasn’t broken that as well :(
If you can’t get there by normal means, click on Start, and enter RSTRUI.EXE in the Search box, and hit the Enter key.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, March 9, 2012 11:41 AMModerator -
It may be interesting to see what typeing in a command prompt show.
reg query HKLM\SYSTEM\CurrentControlSet\Services\slsvc
--
.
--"Noel D Paton" wrote in message news:111afbef-1f2e-4972-bbca-16526006e1d1...> "tRajche" wrote in message news:5ef20b98-2c2c-47a5-ab69-e3e5ba450e7d...
> Okay here are the results:
>
> Microsoft Windows [Version 6.0.6001]
> Copyright (c) 2006 Microsoft Corporation. All rights reserved.
>
>
>
> And for the rest, when i click the link:
>
>
>
>
> http://support.microsoft.com/contactus/?ws=support#tab0
>
> it brings me here, again.
>
> Thanks once again trying to help me..
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> Bother – I broke the link again!
> I fixed it your response above – I’ll fix it mine in a minute :)
>
> The output looks normal – I’m convinced this is a registry problem, probably caused by your Tuneup program,
> Which exact version are you using?
>
> Try a System Restore back to a time the system was working properly, if your utility hasn’t broken that as well :(
> If you can’t get there by normal means, click on Start, and enter RSTRUI.EXE in the Search box, and hit the Enter key.
>
>
>
>
>
> --------------------------------------------------------------------------------
> Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, March 9, 2012 12:11 PM -
"DavidMCandy" wrote in message news:b82d49f7-fa12-40e6-86d6-f66d2cb197f7...It may be interesting to see what typeing in a command prompt show.
reg query HKLM\SYSTEM\CurrentControlSet\Services\slsvc
Hopefully, the SC queries will have covered most of that data – but I agree the output woold be worth seeing.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, March 9, 2012 12:33 PMModerator -
Yeah, i am 99% sure the problem is caused by TuneUp (CCleaner).
btw:
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Windows\system32>reg query HKLM\SYSTEM\CurrentControlSet\Services\slsvc
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc
DisplayName REG_SZ @%SystemRoot%\system32\SLsvc.exe,-101
Group REG_SZ ProfSvc_Group
ImagePath REG_EXPAND_SZ %SystemRoot%\system32\SLsvc.exe
Description REG_SZ @%SystemRoot%\system32\SLsvc.exe,-100
ObjectName REG_SZ NT AUTHORITY\NetworkService
ErrorControl REG_DWORD 0x1
Start REG_DWORD 0x2
Type REG_DWORD 0x10
DependOnService REG_MULTI_SZ RpcSs
ServiceSidType REG_DWORD 0x1
RequiredPrivileges REG_MULTI_SZ SeAuditPrivilege\0SeChangeNotifyPrivil
ege\0SeCreateGlobalPrivilege\0SeImpersonatePrivilege
FailureActions REG_BINARY 80510100000000000000000003000000140000000100
0000C0D4010001000000E09304000000000000000000
Friday, March 9, 2012 1:07 PM -
"tRajche" wrote in message news:cbe349fa-5c4c-4f1e-a7ad-c60347ade104...
Yeah, i am 99% sure the problem is caused by TuneUp (CCleaner).
btw:
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
CCleaner is one of the better ones – which isn’t saying much.Again, the output appears normal.I’m just about out of ideas here – David may have some more – The history with the System Error 2 in this forum isn’t great; it’s one that we’ve never really found a root cause for, and so have been unable to fix except by a repair install or a reformat/reinstall.We’ve had some luck recently with others of this kind – but I can’t get a handle on this one at all yet. :(I’ll have a think and get back to you later.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, March 9, 2012 1:47 PMModerator -
Hmm, i hope we'll find a way to solve the problem.
And other thing, when I install updates it says : "Updates were not configured correctly. Reverting changes".. if that helps You.-trajche
Friday, March 9, 2012 2:59 PM -
"tRajche" wrote in message news:a736af9a-7fd7-4d3d-9f7e-8168f80392bb...
Hmm, i hope we'll find a way to solve the problem.
And other thing, when I install updates it says : "Updates were not configured correctly. Reverting changes".. if that helps You.-trajche
That problem is not unusual- if the Software Licensing Service is not functional, then no Windows updates (apart from possibly Critical Security ones) will install.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, March 9, 2012 7:22 PMModerator -
NoelHave you tried running ProcMon(http://technet.microsoft.com/en-us/sysinternals/bb896645to track it down before?--..--"Noel D Paton" wrote in message news:e6d23cd8-58ce-4e7c-9a4e-b51e12eaca8a...> "tRajche" wrote in message news:cbe349fa-5c4c-4f1e-a7ad-c60347ade104...> Yeah, i am 99% sure the problem is caused by TuneUp (CCleaner).>> btw:>>> Microsoft Windows [Version 6.0.6001]> Copyright (c) 2006 Microsoft Corporation. All rights reserved.>>>>>>> CCleaner is one of the better ones – which isn’t saying much.> Again, the output appears normal.>> I’m just about out of ideas here – David may have some more – The> history with the System Error 2 in this forum isn’t great; it’s one> that we’ve never really found a root cause for, and so have been unable> to fix except by a repair install or a reformat/reinstall.>> We’ve had some luck recently with others of this kind – but I can’t> get a handle on this one at all yet. :(>> I’ll have a think and get back to you later.>>>>>> --------------------------------------------------------------------------------> Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed> SlothFriday, March 9, 2012 9:47 PM
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And typing un and elevated command promptntsd c:\windows\system32\slsvc.exethen pressing g twice at the prompt will load it and it's dependent dllfiles. This checks that all files are being found. Any files not found willbe listed as such.Then just exit the window.--..--"DavidMCandy" wrote in message news:aff9e9af-b8bb-4117-b0a7-62e1f478d53e...> Noel>> Have you tried running ProcMon> (http://technet.microsoft.com/en-us/sysinternals/bb896645> to track it down before?>> --> ..> --> "Noel D Paton" wrote in message> news:e6d23cd8-58ce-4e7c-9a4e-b51e12eaca8a...>> "tRajche" wrote in message news:cbe349fa-5c4c-4f1e-a7ad-c60347ade104...>> Yeah, i am 99% sure the problem is caused by TuneUp (CCleaner).>>>> btw:>>>>>> Microsoft Windows [Version 6.0.6001]>> Copyright (c) 2006 Microsoft Corporation. All rights reserved.>>>>>>>>>>>>>> CCleaner is one of the better ones – which isn’t saying>> much.>> Again, the output appears normal.>>>> I’m just about out of ideas here – David may have some more>> – The>> history with the System Error 2 in this forum isn’t great;>> it’s one>> that we’ve never really found a root cause for, and so have been>> unable>> to fix except by a repair install or a reformat/reinstall.>>>> We’ve had some luck recently with others of this kind – but>> I can’t>> get a handle on this one at all yet. :(>>>> I’ll have a think and get back to you later.>>>>>>>>>>>> -------------------------------------------------------------------------------->> Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed>> Sloth>>Friday, March 9, 2012 10:21 PM
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"DavidMCandy" wrote in message news:aff9e9af-b8bb-4117-b0a7-62e1f478d53e...NoelHave you tried running ProcMon(http://technet.microsoft.com/en-us/sysinternals/bb896645to track it down before?I think that ProcMon is probably beyond most posters here (heck, it’s probably beyond me, in terms of talking someone through it) – the problem is to know what the output should look like, and be able to spot the differences, without all the side-chatter from irrelevant procs.Doing that by remote would be possible (maybe) but not in a forum context, I don’t think.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, March 10, 2012 9:07 AMModerator -
"DavidMCandy" wrote in message news:3650aff8-05c2-49fe-888e-d08bb1c44887...And typing un and elevated command promptntsd c:\windows\system32\slsvc.exethen pressing g twice at the prompt will load it and it's dependent dllfiles. This checks that all files are being found. Any files not found willbe listed as such.That’s one I’ve not come across?
Isn’t it a function of VS, rather than the OS – and so requires VS to be installed?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, March 10, 2012 9:12 AMModerator -
NTSD was part of XP. Seems it was removed from Vista. Would have been handy.I'll give directions on how to do it. We'll let the poster decide if they can do it.Download Process Monitor (procmon) fromIt doesn't require installation. It's in a zip file and will work anywhere you put it. You can even dbl click it in the zip file.Firstly start the Services application. Click Start - Control Panel - choose Classic View in left hand pane - choose Administrative Tools, then Services. Leave the program open.Double click Procmon. The program opens to the Filter dialog. To get back here click Filter menu - Filter...The filter dialog has four drop down comboboxes or listboxes along the top of the dialog. Enter the following critera into the drop down combo/listboxes and click the Add button after each line.
Process Name Contains Services.exe Include Process Name Contains SLSvc.exe Include Event Class Is File System Include Result Is Not Sucess Include Click the Ok button. Go to the Filter menu and make sure Drop Filtered Events is ticked.Switch back to the Services application. Right click Software Licensing Service and choose Start. Wait for it to start and fail. Switch back to Procmon. Click File menu - and clear the tick next to Capture Events.In the Result column we are looking for File Not Found or Path Not Found. In testing on my system there is a file called C:\Windows\system32\ui\SwDRM.dll which isn't found which must be normal.If you have Excel you can sort the data there. In Procmon click in the Event list, press the Home key, then Shift + End. Then click the Edit menu then Copy. Switch or start Excel and choose Edit menu then Paste. Go to column G and choose Data menu then Sort. Scroll down to either File Not Found or Path Not Found.Don't post the whole output here. It's too big. Do select a line and choose Edit menu - Copy to copy the line with a File Not Found or Path Not Found result.
If you need someone to peruse it for you. Save the events in a file. Click File menu then Save. Choose Comma Seperated Values (CSV). Upload to your Public folder on Skydrive.Skydrive is Microsoft's Windows Live file upload site.
http://explore.live.com/skydrive
If you have downloaded any of the Live applications or have a web based live
mail account you already have access to your Skydrive.
Put your event list in the public folder and copy the link from the address bar.
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--"Noel D Paton" wrote in message news:665ad472-48d0-415a-b648-734550de0121...> "DavidMCandy" wrote in message news:aff9e9af-b8bb-4117-b0a7-62e1f478d53e...
> Noel
>
> Have you tried running ProcMon
> (http://technet.microsoft.com/en-us/sysinternals/bb896645
> to track it down before?
>
>
>
>
> I think that ProcMon is probably beyond most posters here (heck, it’s probably beyond me, in terms of talking someone through it) – the problem is to know what the output should look like, and be able to spot the differences, without all the side-chatter from irrelevant procs.
> Doing that by remote would be possible (maybe) but not in a forum context, I don’t think.
>
> --------------------------------------------------------------------------------
> Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, March 12, 2012 9:10 AM -
PS In the result column also look for NAME NOT FOUND,--..--"DavidMCandy" wrote in message news:087c3ce2-e56d-4da5-94f7-f6a76a466fff...> NTSD was part of XP. Seems it was removed from Vista. Would have been> handy.>> I'll give directions on how to do it. We'll let the poster decide if they> can do it.>> Download Process Monitor (procmon) from> http://technet.microsoft.com/en-us/sysinternals/bb896645>> It doesn't require installation. It's in a zip file and will work anywhere> you put it. You can even dbl click it in the zip file.>> Firstly start the Services application. Click Start - Control Panel -> choose Classic View in left hand pane - choose Administrative Tools, then> Services. Leave the program open.>> Double click Procmon. The program opens to the Filter dialog. To get back> here click Filter menu - Filter...>> The filter dialog has four drop down comboboxes or listboxes along the top> of the dialog. Enter the following critera into the drop down> combo/listboxes and click the Add button after each line.>> Process Name Contains Services.exe Include> Process Name Contains SLSvc.exe Include> Event Class Is File System Include> Result Is Not Sucess Include>>> Click the Ok button. Go to the Filter menu and make sure Drop Filtered> Events is ticked.>> Switch back to the Services application. Right click Software Licensing> Service and choose Start. Wait for it to start and fail. Switch back to> Procmon. Click File menu - and clear the tick next to Capture Events.>> In the Result column we are looking for File Not Found or Path Not Found.> In testing on my system there is a file called> C:\Windows\system32\ui\SwDRM.dll which isn't found which must be normal.>> If you have Excel you can sort the data there. In Procmon click in the> Event list, press the Home key, then Shift + End. Then click the Edit menu> then Copy. Switch or start Excel and choose Edit menu then Paste. Go to> column G and choose Data menu then Sort. Scroll down to either File Not> Found or Path Not Found.>> Don't post the whole output here. It's too big. Do select a line and> choose Edit menu - Copy to copy the line with a File Not Found or Path Not> Found result.>> If you need someone to peruse it for you. Save the events in a file. Click> File menu then Save. Choose Comma Seperated Values (CSV). Upload to your> Public folder on Skydrive.>> Skydrive is Microsoft's Windows Live file upload site.> http://explore.live.com/skydrive>> If you have downloaded any of the Live applications or have a web based> live> mail account you already have access to your Skydrive.>> Put your event list in the public folder and copy the link from the> address bar.>> -->> --> "Noel D Paton" wrote in message> news:665ad472-48d0-415a-b648-734550de0121...>> "DavidMCandy" wrote in message>> news:aff9e9af-b8bb-4117-b0a7-62e1f478d53e...>> Noel>>>> Have you tried running ProcMon>> (http://technet.microsoft.com/en-us/sysinternals/bb896645>> to track it down before?>>>>>>>>>> I think that ProcMon is probably beyond most posters here (heck,>> it’s probably beyond me, in terms of talking someone through it)>> – the problem is to know what the output should look like, and be>> able to spot the differences, without all the side-chatter from>> irrelevant procs.>> Doing that by remote would be possible (maybe) but not in a forum>> context, I don’t think.>>>> -------------------------------------------------------------------------------->> Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed>> SlothWednesday, March 14, 2012 4:44 AM
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No further reply from the Original Poster.
Issue is assumed to be resolved.
Darin MS
- Marked as answer by Darin Smith MS Monday, March 19, 2012 9:13 PM
Monday, March 19, 2012 9:13 PM