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Enable OneCare subscription, but Activation does not see it RRS feed

  • Question

  • Hi,

     

    I did a trial run of OneCare then bought a store copy.  As my trial was almost up, I clicked subscribe, logged into my liveID (the one that I installed OneCare with), selected to Activate token, entered all in etc.  then when it was all said and done still said no subscrption.  So now, if i go back to subscribe this is what I get...

     

    "It looks like the Live ID you entered is not yet associated with a OneCare subscription..."

    Click Next

    Confirm Your Market

    Activate a Token

    No Available Plans (though the following is listed under current plans

  • Windows Live OneCare ( purchased 12/3/2008,  Subscription status: enabled )

     

    It makes no sense, it's like login can't find a valid plan, but then lists it!

     

    I contacted support, but have not received an email back yet..

     

    any ideas??

     

    thanks

     

     

Thursday, December 4, 2008 1:47 AM

Answers

  • Something may have gone wrong on the server side during activation and support will need to help you with that. The text below is my "boilerplate" reply for activation issues that are similar, but your is not exactly the scenario this text was meant for.

    When you activate OneCare from within OneCare to start your subscription, it first requires you to sign in with a LiveID and then provides the opportunity to enter a retail key or purchase online. Once you've completed the entry and submission of the key and payment information, your subscription is created and the subscription credentials are downloaded back to your copy of OneCare. These credentials are refreshed periodically, too. If something is blocking the receipt of the credentials, activation is not complete and your PC will remain in trial mode. Make sure that there are no other security programs running, including Parental Controls, which should be disabled at activation. Other security programs - firewalls, real time spyware protection and anti-virus need to be completely removed in order to use OneCare.

     

    If your subscription to OneCare shows as still trial mode after purchase and activation in OneCare

    • Verify that you have a clear Internet connection - no other security programs running.
    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About...

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Thursday, December 4, 2008 12:48 PM
    Moderator