Windows Vista Home Premiums Issues in a HP IQ775 Validation error RRS feed

  • Question

  • im having issues with a costumer computer they dont validate the OS at time and now it dont let me log on, when i click in the User Session it say:

    Windows Activation

    An error has occurred


    The Software Licensing Service reported that the license store contains inconsistent data.

    i cant go forward in a restoration point cause the costumer never made one...

    and i dont have the restoration CD.s of this Computer
    Thursday, March 19, 2009 9:20 PM


  • Hello BeSTiaL,


      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:

    1)    Login to Vista and Click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to Run or Save, Select Run

    4)    When the program runs, Click the Continue button, then click the Copy button.

    5)    Return to this thread by Typing: http://social.microsoft.com/Forums/en-US/genuinevista/thread/e4ccdc8a-abb6-4aa1-a1cc-f29def011c7c  into the browser address bar.
    6)    In a reply post, Paste the Diagnostic Report.

    Thank you,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, March 19, 2009 9:48 PM