locked
Gateway PC win7 Build 7601 not genuine RRS feed

  • Question

  • my diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {CAA9C21B-10F6-40DF-8D46-21B6E49C8133}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CAA9C21B-10F6-40DF-8D46-21B6E49C8133}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-481883905-3681966404-947551943</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>SX2841</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B3</Version><SMBIOSVersion major="2" minor="6"/><Date>20100712000000.000000+000</Date></BIOS><HWID>B6033107018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 5:6:2011 21:01
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAonYUH7zFkGLe90z13Ed0dVxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  APIC0847
      FACP   ACRSYS  FACP0847
      HPET   ACRSYS  OEMHPET
      MCFG   ACRSYS  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   ACRSYS  OEMB0847
      GSCI   ACRSYS  GMCHSCI
      AWMI   ACRSYS  OEMB0847
      SSDT   DpgPmm  CpuPm

     

    Saturday, May 14, 2011 3:47 AM

Answers

  • "QuonFamily" wrote in message news:1becb2d6-5f23-46ae-a42e-4bf5d0403851...

     

    Copy and paste the whole of the following line into an Elevated (Administrator) Command Prompt - note that it should all be pasted as a single line, although it will wrap on screen.

    sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    
    Hit the Enter key - it will hopefully give you a 'Success' message. 
    Reboot and then wait for ten minutes - create another MGADiag report

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    did receive success message.

    Here's next MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    I can't see any change there from the original one :(
    I think rather than continuing further to possibly confuse everyone (and the computer!) I'd best point you to WGA Support -
    Hopefully they'll be able to get you sorted without having to reinstall.
     
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
     
    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0
     
    Please let us know if MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 18, 2011 6:42 AM
    Moderator

All replies

  • On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text. Error: 0x80070426

    Tampered Service: sppsvc


    Click the Start Orb & type in services.msc into the search Open it then maximize the Window. Scroll down to you find Software Protection. Right click it & select properties. Select the startup type as: Automatic (Delayed Start) click the OK button.

     

    Click the Start Orb again this time type in cmd.exe into the search, right click it and select to run as Administrator.

    Type in the following command: sfc /scannow & hit enter. Wait for the process to finish, when it's done. Reboot the system & try and Validate Online.


    Saturday, May 14, 2011 4:14 AM
  • This didn't work. I performed the steps, sfc /scannow returned "Windows Resource Protection did not find any integrity violations."

    I rebooted then went to Validate Online.

    I'm prompted to Buy and install genuine Win7.

    Any other ideas? Short of a full reinstall?

    Sunday, May 15, 2011 4:33 PM
  • Try a system restore point.

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says
    "Show restore points older than 5 days", select the restore point that
    corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, May 15, 2011 5:05 PM
    Answerer
  • "QuonFamily" wrote in message news:e4e493a2-ab0c-4783-a372-c89be1988dcb...

    my diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

     

     


    The problem here is that your Software Protection Service is not running.
    If Colin's suggestion does not work, please check the status of the service in the Services Console....
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt if you get one.
    Look in the console for the Software Protection service, right-click on it and select Properties.
    make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.
    Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
    Post back with your results, and a new MGADiag report.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 15, 2011 5:38 PM
    Moderator
  • System restore doesn't go back far enough (started in early March, couldn't get to it until now). Earliest restore point 4/15/2011.

    Will try Noel's suggestion below.

     

    Sunday, May 15, 2011 6:47 PM
  • The Software Protection service was set as shown above, and the service already stopped.

    When I attempted start Software protection I got an error message: "Windows could not start the Software Protection Service on Local computer.  Error 2: The system cannot find the file specified."

    Looked in the event log and see the first instance of Software Protection terminated with this error on 3/5, which is approximately when I started getting the win7 build 7601 not genuine message. 

    Sunday, May 15, 2011 7:02 PM
  • "QuonFamily" wrote in message news:7cab0591-dd62-4bc1-8c9d-749da1efa5bc...

    The Software Protection service was set as shown above, and the service already stopped.

    When I attempted start Software protection I got an error message: "Windows could not start the Software Protection Service on Local computer.  Error 2: The system cannot find the file specified."

    Looked in the event log and see the first instance of Software Protection terminated with this error on 3/5, which is approximately when I started getting the win7 build 7601 not genuine message. 


    Yeah - that would fit.
    OK - please open a Command Prompt Window and run the following commands....
    SC QUERYEX SPPSVC
    SC SDSHOW SPPSVC
    SC QPRIVS SPPSVC
    SC QSIDTYPE SPPSVC
    Post back with the responses
     
    Also please check that the file itself actually exists (C:\windows\system32\sppsvc.exe).
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 15, 2011 7:29 PM
    Moderator
  • "QuonFamily" wrote in message news:7cab0591-dd62-4bc1-8c9d-749da1efa5bc...

    The Software Protection service was set as shown above, and the service already stopped.

    When I attempted start Software protection I got an error message: "Windows could not start the Software Protection Service on Local computer.  Error 2: The system cannot find the file specified."

    Looked in the event log and see the first instance of Software Protection terminated with this error on 3/5, which is approximately when I started getting the win7 build 7601 not genuine message. 


    Yeah - that would fit.
    OK - please open a Command Prompt Window and run the following commands....
    SC QUERYEX SPPSVC
    SC SDSHOW SPPSVC
    SC QPRIVS SPPSVC
    SC QSIDTYPE SPPSVC
    Post back with the responses
     
    Also please check that the file itself actually exists (C:\windows\system32\sppsvc.exe).
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    I did check and C:\windows\system32\sppsvc.exe does exist.

    Here's the cmd reponses:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Quon>sc queryex sppsvc

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 2  (0x2)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Users\Quon>sc sdshow sppsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)

    C:\Users\Quon>sc qprivs sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\Users\Quon>sc qsidtype sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    Monday, May 16, 2011 4:13 AM
  • "QuonFamily" wrote in message news:7cab0591-dd62-4bc1-8c9d-749da1efa5bc...


    C:\Users\Quon>sc sdshow sppsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)

     

    Copy and paste the whole of the following line into an Elevated (Administrator) Command Prompt - note that it should all be pasted as a single line, although it will wrap on screen.

    sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    
    Hit the Enter key - it will hopefully give you a 'Success' message. 
    Reboot and then wait for ten minutes - create another MGADiag report

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 16, 2011 7:35 AM
    Moderator
  •  

    Copy and paste the whole of the following line into an Elevated (Administrator) Command Prompt - note that it should all be pasted as a single line, although it will wrap on screen.

    sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    
    Hit the Enter key - it will hopefully give you a 'Success' message. 
    Reboot and then wait for ten minutes - create another MGADiag report

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    did receive success message.

    Here's next MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {CAA9C21B-10F6-40DF-8D46-21B6E49C8133}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CAA9C21B-10F6-40DF-8D46-21B6E49C8133}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-481883905-3681966404-947551943</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>SX2841</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B3</Version><SMBIOSVersion major="2" minor="6"/><Date>20100712000000.000000+000</Date></BIOS><HWID>B6033107018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 5:14:2011 07:01
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAonYUH7zFkGLe90z13Ed0dVxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        APIC0847
      FACP            ACRSYS        FACP0847
      HPET            ACRSYS        OEMHPET
      MCFG            ACRSYS        OEMMCFG
      SLIC            ACRSYS        ACRPRDCT
      OEMB            ACRSYS        OEMB0847
      GSCI            ACRSYS        GMCHSCI
      AWMI            ACRSYS        OEMB0847
      SSDT            DpgPmm        CpuPm



    Wednesday, May 18, 2011 3:06 AM
  • "QuonFamily" wrote in message news:1becb2d6-5f23-46ae-a42e-4bf5d0403851...

     

    Copy and paste the whole of the following line into an Elevated (Administrator) Command Prompt - note that it should all be pasted as a single line, although it will wrap on screen.

    sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    
    Hit the Enter key - it will hopefully give you a 'Success' message. 
    Reboot and then wait for ten minutes - create another MGADiag report

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    did receive success message.

    Here's next MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    I can't see any change there from the original one :(
    I think rather than continuing further to possibly confuse everyone (and the computer!) I'd best point you to WGA Support -
    Hopefully they'll be able to get you sorted without having to reinstall.
     
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
     
    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0
     
    Please let us know if MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 18, 2011 6:42 AM
    Moderator