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WGA Validation Problem Help! RRS feed

  • Question

  • Ok I've tried all the fixes that I could find here and nothing works. It's getting really annoying as I can't get Microsoft Update to work without it, which is odd because up until recently it worked fine. 

     

    WindowsXP Home Edition Version 2002 Service Pack 2

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-499QQ-YYD9K-92GCY
    Windows Product Key Hash: FTs257yH+CkF0e+WfiuiNILzprI=
    Windows Product ID: 76477-OEM-2150776-25716
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {712CD679-960E-4A1E-9DB5-5419994D5695}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Internet Explorer 7
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

     

     

     

    Friday, November 16, 2007 8:52 PM

Answers

  • Hey Wessa,

     

         Curious are you running any antivirus programs, third party firewall programs, anti-maleware programs or maybe an external hardware device such as a firewall that may be blocking the Active X program to load correctly so you may receive the appropriate updates? Please try and disable them temporarily and try to connect to Windows Update again. 

     

    Your last post provided good information. Error code 0x80004005 coupled with the fact the XML Blob was missing.  Your issue appears to be Windows Update and  not Windows Genuine Advantage (WGA)  related. This Forum is only for support of WGA and Windows Update falls outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing.

    You may also consider self help options detailed below.  Please visit the Discussions in Windows Update forum http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US   and post what exactly is causing the problem. This forum specializes with WU problems.

     

    1.     A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem.

     

    Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:   

    1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

     

    2.       http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

     

         3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:  http://support.microsoft.com/kb/943144

     

    4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

     

    5.      Please follow the Help and Support links on the Windows Updates page to find assistance in solving your Windows Updates difficulties or visit the Windows Update Center:  http://support.microsoft.com/ph/6527

     

        Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

     

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

     

     

    Friday, November 16, 2007 10:38 PM

All replies

  • Hello Weesa,

     

    Are you receiving any error codes and/or messaging whatsoever? This is important information as I can analyze the error codes and see what may be causing your problems. I may have found a problem and will provide you with guidance.  If you compare your Diagnostic Report to others on the forum, you will notice that yours is missing a bunch of text below the "Office Details" line. We commonly refer to this area as the XML blob. This is caused by a missing Registry Key.
    This is an issue with your XML services on the computer. 

     

    I will provide you the steps to resolve this XML issue.

     

     Fix (Part 1):

    1) Click “Start” button, then “Run”
    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
       (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)

       If this does not work, the msxml3.dll may be missing or corrupt. Follow the below Fix (Part 2), in that case:

     Fix (Part 2):

     

    1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at:  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en
    2) From the files available, download “msxml3.msi”
    3) Double click the file and follow the steps to install.
    4) Click “Start” button, then “Run...”
    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
     

     Please be sure to backup or otherwise offload any data from the hard disk prior making any changes in the registry. You should be okay because the files are being registried and no changes but still a good idea to ensure any critical data is saved. Please let us know if the above steps resolved your issues. Have a great weekend.  


    Thank you

    Stephen Holm, MS
    WGA Forum Manager

    Friday, November 16, 2007 9:34 PM
  • Thank you for quick reply.  I have been getting loads of error messages. This is one reason I wanted to get the necessary updates installed from Microsoft Update but it doesn't work.

    I tried both of your solutions here's what I get:

     

    Fix1    msxml3.dll failed error: 0x80004005 

     

    Fix2    Network error occured could not complete installation.

     

     

     

    Friday, November 16, 2007 9:44 PM
  • Hey Wessa,

     

         Curious are you running any antivirus programs, third party firewall programs, anti-maleware programs or maybe an external hardware device such as a firewall that may be blocking the Active X program to load correctly so you may receive the appropriate updates? Please try and disable them temporarily and try to connect to Windows Update again. 

     

    Your last post provided good information. Error code 0x80004005 coupled with the fact the XML Blob was missing.  Your issue appears to be Windows Update and  not Windows Genuine Advantage (WGA)  related. This Forum is only for support of WGA and Windows Update falls outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing.

    You may also consider self help options detailed below.  Please visit the Discussions in Windows Update forum http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US   and post what exactly is causing the problem. This forum specializes with WU problems.

     

    1.     A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem.

     

    Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:   

    1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

     

    2.       http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

     

         3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:  http://support.microsoft.com/kb/943144

     

    4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

     

    5.      Please follow the Help and Support links on the Windows Updates page to find assistance in solving your Windows Updates difficulties or visit the Windows Update Center:  http://support.microsoft.com/ph/6527

     

        Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

     

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

     

     

    Friday, November 16, 2007 10:38 PM