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My notification as a trial user when I PAID $53.75 RRS feed

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    On 8/28/2009, I ordered, subscribed to Live OneCare. couldn't install through iterations installed, evidently the trial. You billed me and collected $53.75 but keep talling me to subscribe and on 8/29/2009 tell me I only have 89 days left. Please correct to years subscription and "notify" me.    
    • Edited by JimR1Moderator Sunday, August 30, 2009 3:29 AM Removed e-mail.
    Sunday, August 30, 2009 12:10 AM

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    All you need to do is activate the trial.  To activate, open One Care, select "Subscribe" and when asked for a Live ID enter the Live ID and password used to purchase your subscription and One Care will activate
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Sunday, August 30, 2009 3:28 AM
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  • Question
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    All you need to do is activate the trial.  To activate, open One Care, select "Subscribe" and when asked for a Live ID enter the Live ID and password used to purchase your subscription and One Care will activate
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Sunday, August 30, 2009 3:28 AM
    Moderator
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    we store bought a windows live one care boxed cd for 49.99 plus tax and installed it now in a dell computer. We created t he special account as directed, but keep getting the unfinalized red notice. we are about to uninstall this very frustrating program! I wasted this purchase. If I had bought it on line ( which is not my or many of my friends' policy) it probably would have worked. There is no phone contact imfo to resolve this issue. OUR COUNTRY IS SUFFERING TERRIBLY FROM BUSINESS ETHICS.
    Tuesday, September 8, 2009 4:16 AM
  • Question
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    we store bought a windows live one care boxed cd for 49.99 plus tax and installed it now in a dell computer. We created t he special account as directed, but keep getting the unfinalized red notice. we are about to uninstall this very frustrating program! I wasted this purchase. If I had bought it on line ( which is not my or many of my friends' policy) it probably would have worked. There is no phone contact imfo to resolve this issue. OUR COUNTRY IS SUFFERING TERRIBLY FROM BUSINESS ETHICS.

     

    When you activate OneCare from within OneCare to start your subscription, it first requires you to sign in with a LiveID and then provides the opportunity to enter a retail key or purchase online. Once you've completed the entry and submission of the key and payment information, your subscription is created and the subscription credentials are downloaded back to your copy of OneCare. These credentials are refreshed periodically, too. If something is blocking the receipt of the credentials, activation is not complete and your PC will remain in trial mode. Make sure that there are no other security programs running, including Parental Controls, which should be disabled at activation. Other security programs - firewalls, real time spyware protection and anti-virus need to be completely removed in order to use OneCare.

     

    If your subscription to OneCare shows as still trial mode after purchase and activation in OneCare

    • Verify that you have a clear Internet connection - no other security programs running.
    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About...

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90 

    -steve

    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Tuesday, September 8, 2009 8:59 AM
    Moderator