locked
Windows verison not genuine anymore (following a hardware replacement and a windows automaticall update) RRS feed

  • Question

  • I 've just got my laptop repaired by a certified repair center  (mainboard changed) and since the last windows automatical update, I cannot use it because the Vista Business Version (initial, bought already installed on the laptop) is not considered as Genuine anymore.
    I really need a quick fix because I am not able to use at all my laptop (after loggin, I just got a screen with 3 options saying my version is not Genuine). I have tried to enter an activation key, the one I got on the stickers of my laptop, did not work neither.
    Monday, April 14, 2008 2:38 PM

Answers

  • Hello Dave,

     

     
    In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3172717&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

     

    Darin Smith

    WGA Forum Manager

     

    Friday, April 18, 2008 10:07 PM