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CRM 2011 CRM Outlook plugin high CPU RRS feed

  • Question

  • We recently upgraded from CRM 4.0 to 2011 and upgraded all the Outlook plugins to 2011. We run Office 2010 professional x32 and for the majority of clients the new plugin works fine. I have one client though on Windows 7, office x32 who gets high CPU use with Outlook once the CRM plugin is enabled. If he deactivates the plugin the CPU level returns to normal level. The CRM client is not set for offline sync. I did upgrade his Office to SP2 but this has not made any difference.
    Friday, July 18, 2014 11:19 AM

All replies

  • We have run into similar problems in the past. A couple things to check:

    1. Did the plugin mistakenly get installed twice or perhaps the 4.0 plugin was not removed disabled?

    2. Does this particular user have a different Antivirus/asset management suite on their PC that the users it is working properly for?

    3. When all else fails, we've found uninstalling Outlook and re-installing typically sets things right, but it's obviously not the preferred course of action.

    This is of course assuming you have the latest version of the Outlook client and it matches (or is as close as possible to) the Roll Up version of the CRM client application.

    Friday, July 18, 2014 2:05 PM