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Problem with genuine and office RRS feed

  • Question

  • Hello
    I have bought a computer since more than one year with a legal copy of office. A few week ago I download an update of Genuine. Just after it was said that my copy of office is not legal. I had firefox as default browser, I thought the problem was from here so I changed with IE but it's always the same.
    Here is the log.
    Thanks for your help :

    Diagnostic Report (1.9.0011.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F

    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=

    Windows Product ID: 89578-OEM-7332157-00237

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.003

    ID: {77149F23-E9C5-4194-97E4-4143F4742C75}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.090803-2339

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 103 Blocked VLK

    Microsoft Office Professional Plus 2007 - 103 Blocked VLK

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{77149F23-E9C5-4194-97E4-4143F4742C75}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-3561127359-817950786-2398010713</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite P300</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V3.60   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080716000000.000000+000</Date></BIOS><HWID>5C313507018400FA</HWID><UserLCID>040C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Paris, Madrid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65094</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Version du service de licences logicielles : 6.0.6002.18005

    Nom : Windows(TM) Vista, HomePremium edition

    Description : Windows Operating System - Vista, OEM_SLP channel

    ID d’activation : bffdc375-bbd5-499d-8ef1-4f37b61c895f

    ID d’application : 55c92734-d682-4d71-983e-d6ec3f16059f

    PID étendu : 89578-00146-321-500237-02-1036-6001.0000-2562008

    ID d’installation : 014594148222770434173945775545201966999942408935496296

    URL du certificat du processeur : http://go.microsoft.com/fwlink/?LinkID=43473

    URL du certificat de l’ordinateur : http://go.microsoft.com/fwlink/?LinkID=43474

    URL de licence d’utilisation : http://go.microsoft.com/fwlink/?LinkID=43476

    URL du certificat de clé de produit : http://go.microsoft.com/fwlink/?LinkID=43475

    Clé de produit partielle : RJ34F

    État de la licence : avec licence

     

    HWID Data-->

    HWID Hash Current: NgAAAAEAAwABAAEAAgACAAAAAgABAAEAeqiOoqQIYuyggEaDEg5cYaaw8vQa7JwJyJtgziqF

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name          OEMID Value    OEMTableID Value

      APIC                                   PTLTD                                    APIC 

      FACP                                  T0SQCI                 TOSQCI00

      HPET                                   TOSQCI                                TOSQCI00

      BOOT                                 PTLTD                   $SBFTBL$

      MCFG                                TOSQCI                                TOSQCI00

      SLIC                                     TOSQCI                                TOSQCI00

      SSDT                                   SataRe                 SataAhci

      SSDT                                   SataRe                 SataAhci

      SSDT                                   SataRe                 SataAhci

      SSDT                                   SataRe                 SataAhci

    Friday, November 6, 2009 3:07 PM

Answers


  • Hello Vaudan,

    From the Diagnostic Report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Professional Plus 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft


    The Microsoft Office Professional Plus 2007 is Non-Genuine. It was installed using a Volume License Key that has been Blocked by Microsoft. The key was Blocked at the request of the Key's owner (most like because it had been Lost, stolen or leaked to the Internet). VLK software is not to be sold to consumers, but are designed for large orginizations that need 10s 100s or 1000s of Office installs. Only members of the Orginization that owns the Volume License Key (i.e. signed a Volume License Agreement with Microsoft) are authorized to use the VLK key.  

      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any non-criticaa update or by installing the Office Notifier. It turns out that you just recently downloaded and installed the Office Notifer and that is what is telling you that Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software.

      In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.

      In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.

      In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.

    Friday, November 6, 2009 9:27 PM