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    When ever I install Add Device I face this problem I am using it on Windows Vista Ultimate

    Installer Encountered error:
    The Form [800B0003] The Form Specified for the subject is not one supported or known by the specified trust provider.





    Monday, December 1, 2008 9:51 PM

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    Hi,

    An update for anyone else reading this thread: The issue here turned out to be the fact that the computer was behind an authenticated proxy, and Live Mesh does not currently support access through an authenticated proxy.

    Ben.
    Wednesday, December 10, 2008 9:36 PM

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    Hi,

    Could you check to see if you have a Servicing log?  Instructions are below.  If you do have a Servicing log, please send it to lmprev@microsoft.com (and please include your forum handle and the title of this forum thread in your email text).  If not, let me know and I'll follow up.

    Thanks,

    Ben.
    __________________________________________________________________________________________________
    If you run into an error during the installation of the Live Mesh software, a Servicing.log will be created.  To get this log:

    1.  Click Start
    2.  If you are using Vista, type Servicing* in the search bar. If you are using XP, click Search and then type Servicing*
    3.  In the search results you will see Servicing.log or Servicing(0000).log depending on where the installation failed. 

    To go directly to the file, the Servicing log is in INSTALLDIR\Setup\Servicing.log or %temp%\Live Mesh\Servicing[0000].log if Live Mesh was uninstalled/rolled back during a failed installation.

    • Proposed as answer by Ben [Live Mesh] Monday, December 1, 2008 9:58 PM
    • Unproposed as answer by zeeshanullah Monday, December 1, 2008 10:08 PM
    Monday, December 1, 2008 9:57 PM
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    Servicing[0000]





    ========================================
    Live Mesh Servicing Log
    ========================================
    1100.3684{12/2/2008 3:12:14 AM}[SAM 1] logfile.cpp(184): CLogFile::CopyToTemp() Copied 'Servicing.log' to TEMP
    1100.3684{12/2/2008 3:12:14 AM}[SAM 1] package.cpp(614): CPackage::Pend() PendUser   Update=[Live Mesh: Windows Bootstrap x86 v0.9.3424.5]
    1100.3684{12/2/2008 3:12:14 AM}[SAM 1] manager.cpp(402): CManager::UpdateApply() There are 1 updates in queues
    1100.3684{12/2/2008 3:12:14 AM}[SAM 1] package.cpp(713): CPackage::Apply() Install   Update=[Live Mesh: Windows Bootstrap x86 v0.9.3424.5]
    1100.3684{12/2/2008 3:12:20 AM}[SAM 1] package.cpp(803): CPackage::Apply() Installed Update=[Live Mesh: Windows Bootstrap x86 v0.9.3424.5]
    1100.3684{12/2/2008 3:12:20 AM}[SAM 1] packages.cpp(391): CPackages::Search() Online=Yes Scope=CurrentUser Criteria=IsHidden=0 and CategoryIDs contains '2a915f9b-a782-4101-8d33-61fde7bb9e4c' and IsInstalled=0
    1100.2096{12/2/2008 3:12:20 AM}[SAM 1] webservices.cpp(663): CWebServices::InitServiceUrls() ServiceID=7160d5c8-746c-411a-a905-d4c6b11b5ab9
    1100.2096{12/2/2008 3:12:21 AM}[SAM 1] path.cpp(1430): CPathEx::VerifyFile() 0x800B0003
    1100.2096{12/2/2008 3:12:21 AM}[SAM 1] path.cpp(1437): CPathEx::VerifyFile() 0x800B0003 VerifyFile(C:\Users\SAM 1\AppData\Local\Microsoft\Live Mesh\SoftwareDistribution\WuRedir\7160d5c8-746c-411a-a905-d4c6b11b5ab9\muv3muredir.cab)
    1100.2096{12/2/2008 3:12:21 AM}[SAM 1] webservices.cpp(705): CWebServices::InitServiceUrls() 0x800B0003
    1100.2096{12/2/2008 3:12:21 AM}[SAM 1] webservices.cpp(739): CWebServices::InitServiceUrls() 0x800B0003 UpdateAgent failed to get WSUS URLs
    1100.2096{12/2/2008 3:12:21 AM}[SAM 1] searchjob.cpp(189): CSearchJob::RefreshFromServer() 0x800B0003
    1100.2096{12/2/2008 3:12:21 AM}[SAM 1] searchjob.cpp(77): CSearchJob::Run() 0x800B0003
    1100.2096{12/2/2008 3:12:22 AM}[SAM 1] jobs.cpp(100): CJobs::Run() 0x800B0003 Job failed
    1100.3684{12/2/2008 3:12:22 AM}[SAM 1] jobs.h(97): CJob::End() 0x800B0003
    1100.3684{12/2/2008 3:12:22 AM}[SAM 1] updatesearcher.cpp(109): CUpdateSearcher::EndSearch() 0x800B0003
    1100.3684{12/2/2008 3:12:22 AM}[SAM 1] updatesearcher.cpp(130): CUpdateSearcher::Search() 0x800B0003
    1100.3684{12/2/2008 3:12:22 AM}[SAM 1] packages.cpp(476): CPackages::LoadUpdates() 0x800B0003
    1100.3684{12/2/2008 3:12:22 AM}[SAM 1] manager.cpp(259): CManager::UpdateScan() 0x800B0003
    1100.3684{12/2/2008 3:12:22 AM}[SAM 1] manager.cpp(802): CManager::Install() 0x800B0003
    1100.3684{12/2/2008 3:12:22 AM}[SAM 1] package.cpp(614): CPackage::Pend() PendUser   Update=[Live Mesh: Windows Bootstrap x86 v0.9.3424.5]
    1100.3684{12/2/2008 3:12:22 AM}[SAM 1] manager.cpp(402): CManager::UpdateApply() There are 1 updates in queues
    1100.3684{12/2/2008 3:12:23 AM}[SAM 1] package.cpp(713): CPackage::Apply() Uninstall   Update=[Live Mesh: Windows Bootstrap x86 v0.9.3424.5]
    1100.3684{12/2/2008 3:12:23 AM}[SAM 1] logfile.cpp(184): CLogFile::CopyToTemp() Copied 'Servicing.log' to TEMP
    1100.3684{12/2/2008 3:12:23 AM}[SAM 1] path.cpp(1097): CPathEx::Delete() Moved 'C:\Users\SAM 1\AppData\Local\Microsoft\Live Mesh\Bin\Servicing\0.9.3424.5\MoeUA.dll' to TEMP
    1100.3684{12/2/2008 3:12:25 AM}[SAM 1] package.cpp(803): CPackage::Apply() Uninstalled Update=[Live Mesh: Windows Bootstrap x86 v0.9.3424.5]
    1100.3684{12/2/2008 3:12:25 AM}[SAM 1] path.cpp(1068): CPathEx::Delete() 0x80070091
    1100.3684{12/2/2008 3:12:25 AM}[SAM 1] path.cpp(1110): CPathEx::Delete() 0x80070091 Delete('C:\Users\SAM 1\AppData\Local\Temp\Live Mesh')
    1100.3684{12/2/2008 3:12:25 AM}[SAM 1] logfile.cpp(184): CLogFile::CopyToTemp() Copied 'Servicing.log' to TEMP
    1100.3684{12/2/2008 3:12:25 AM}[SAM 1] path.cpp(1068): CPathEx::Delete() 0x80070091
    1100.3684{12/2/2008 3:12:25 AM}[SAM 1] path.cpp(1110): CPathEx::Delete() 0x80070091 Delete('C:\Users\SAM 1\AppData\Local\Temp\Live Mesh')

    Monday, December 1, 2008 10:14 PM
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    Servicing[0001]


    ========================================
    Live Mesh Servicing Log
    ========================================
    1100.3684{12/2/2008 3:12:14 AM}[SAM 1] logfile.cpp(184): CLogFile::CopyToTemp() Copied 'Servicing.log' to TEMP
    1100.3684{12/2/2008 3:12:14 AM}[SAM 1] package.cpp(614): CPackage::Pend() PendUser   Update=[Live Mesh: Windows Bootstrap x86 v0.9.3424.5]
    1100.3684{12/2/2008 3:12:14 AM}[SAM 1] manager.cpp(402): CManager::UpdateApply() There are 1 updates in queues
    1100.3684{12/2/2008 3:12:14 AM}[SAM 1] package.cpp(713): CPackage::Apply() Install   Update=[Live Mesh: Windows Bootstrap x86 v0.9.3424.5]
    1100.3684{12/2/2008 3:12:20 AM}[SAM 1] package.cpp(803): CPackage::Apply() Installed Update=[Live Mesh: Windows Bootstrap x86 v0.9.3424.5]
    1100.3684{12/2/2008 3:12:20 AM}[SAM 1] packages.cpp(391): CPackages::Search() Online=Yes Scope=CurrentUser Criteria=IsHidden=0 and CategoryIDs contains '2a915f9b-a782-4101-8d33-61fde7bb9e4c' and IsInstalled=0
    1100.2096{12/2/2008 3:12:20 AM}[SAM 1] webservices.cpp(663): CWebServices::InitServiceUrls() ServiceID=7160d5c8-746c-411a-a905-d4c6b11b5ab9
    1100.2096{12/2/2008 3:12:21 AM}[SAM 1] path.cpp(1430): CPathEx::VerifyFile() 0x800B0003
    1100.2096{12/2/2008 3:12:21 AM}[SAM 1] path.cpp(1437): CPathEx::VerifyFile() 0x800B0003 VerifyFile(C:\Users\SAM 1\AppData\Local\Microsoft\Live Mesh\SoftwareDistribution\WuRedir\7160d5c8-746c-411a-a905-d4c6b11b5ab9\muv3muredir.cab)
    1100.2096{12/2/2008 3:12:21 AM}[SAM 1] webservices.cpp(705): CWebServices::InitServiceUrls() 0x800B0003
    1100.2096{12/2/2008 3:12:21 AM}[SAM 1] webservices.cpp(739): CWebServices::InitServiceUrls() 0x800B0003 UpdateAgent failed to get WSUS URLs
    1100.2096{12/2/2008 3:12:21 AM}[SAM 1] searchjob.cpp(189): CSearchJob::RefreshFromServer() 0x800B0003
    1100.2096{12/2/2008 3:12:21 AM}[SAM 1] searchjob.cpp(77): CSearchJob::Run() 0x800B0003
    1100.2096{12/2/2008 3:12:22 AM}[SAM 1] jobs.cpp(100): CJobs::Run() 0x800B0003 Job failed
    1100.3684{12/2/2008 3:12:22 AM}[SAM 1] jobs.h(97): CJob::End() 0x800B0003
    1100.3684{12/2/2008 3:12:22 AM}[SAM 1] updatesearcher.cpp(109): CUpdateSearcher::EndSearch() 0x800B0003
    1100.3684{12/2/2008 3:12:22 AM}[SAM 1] updatesearcher.cpp(130): CUpdateSearcher::Search() 0x800B0003
    1100.3684{12/2/2008 3:12:22 AM}[SAM 1] packages.cpp(476): CPackages::LoadUpdates() 0x800B0003
    1100.3684{12/2/2008 3:12:22 AM}[SAM 1] manager.cpp(259): CManager::UpdateScan() 0x800B0003
    1100.3684{12/2/2008 3:12:22 AM}[SAM 1] manager.cpp(802): CManager::Install() 0x800B0003
    1100.3684{12/2/2008 3:12:22 AM}[SAM 1] package.cpp(614): CPackage::Pend() PendUser   Update=[Live Mesh: Windows Bootstrap x86 v0.9.3424.5]
    1100.3684{12/2/2008 3:12:22 AM}[SAM 1] manager.cpp(402): CManager::UpdateApply() There are 1 updates in queues
    1100.3684{12/2/2008 3:12:23 AM}[SAM 1] package.cpp(713): CPackage::Apply() Uninstall   Update=[Live Mesh: Windows Bootstrap x86 v0.9.3424.5]
    1100.3684{12/2/2008 3:12:23 AM}[SAM 1] logfile.cpp(184): CLogFile::CopyToTemp() Copied 'Servicing.log' to TEMP
    1100.3684{12/2/2008 3:12:23 AM}[SAM 1] path.cpp(1097): CPathEx::Delete() Moved 'C:\Users\SAM 1\AppData\Local\Microsoft\Live Mesh\Bin\Servicing\0.9.3424.5\MoeUA.dll' to TEMP
    1100.3684{12/2/2008 3:12:25 AM}[SAM 1] package.cpp(803): CPackage::Apply() Uninstalled Update=[Live Mesh: Windows Bootstrap x86 v0.9.3424.5]
    1100.3684{12/2/2008 3:12:25 AM}[SAM 1] path.cpp(1068): CPathEx::Delete() 0x80070091
    1100.3684{12/2/2008 3:12:25 AM}[SAM 1] path.cpp(1110): CPathEx::Delete() 0x80070091 Delete('C:\Users\SAM 1\AppData\Local\Temp\Live Mesh')
    1100.3684{12/2/2008 3:12:25 AM}[SAM 1] logfile.cpp(184): CLogFile::CopyToTemp() Copied 'Servicing.log' to TEMP
    1100.3684{12/2/2008 3:12:25 AM}[SAM 1] path.cpp(1068): CPathEx::Delete() 0x80070091
    1100.3684{12/2/2008 3:12:25 AM}[SAM 1] path.cpp(1110): CPathEx::Delete() 0x80070091 Delete('C:\Users\SAM 1\AppData\Local\Temp\Live Mesh')
    1100.3684{12/2/2008 3:12:25 AM}[SAM 1] logfile.cpp(184): CLogFile::CopyToTemp() Copied 'Servicing.log' to TEMP
    1100.3684{12/2/2008 3:12:25 AM}[SAM 1] manager.cpp(852): CManager::Install() Setup returning 0x800B0003
    1984.2416{12/2/2008 3:12:26 AM}[SAM 1] bootstrap.cpp(361): CBootstrap::MSIExec() 0x800B0003

    Monday, December 1, 2008 10:15 PM
  • Question
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    Hi,

    An update for anyone else reading this thread: The issue here turned out to be the fact that the computer was behind an authenticated proxy, and Live Mesh does not currently support access through an authenticated proxy.

    Ben.
    Wednesday, December 10, 2008 9:36 PM