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Windows not Genuine?? RRS feed

  • Question

  • I just received my computer back from repair at Best Buy where they installed Windows. Now I have the message that my copy of Windows is not genuine. Previously the machine had my personal copy product code.

    My copy is certainly genuine and I doubt Best Buy would have installed a bad copy.
     
    I have already requested help from MS Customer Service and they only sent a "canned" email to run http://www.microsoft.com/genuine/diag/
     
    Which of course told me my copy of Windows is not genuine!
     
    That IS the problem. Please tell me how to get rid of this problem.
     
    Thank you
    Saturday, August 12, 2006 2:18 AM

Answers

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard".

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

    Saturday, August 12, 2006 2:39 AM
    Moderator